Bimsbeautyltd Reviews 36

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the delivery service, citing long delays and, in some cases, never receiving their orders. People also frequently reported issues with the company's responsiveness, finding it difficult to get updates or clear communication regarding their purchases. Conversely, a small portion of people were satisfied with the products, noting improvements in their skin and positive results. Some reviewers also praised the customer service, describing it as kind and helpful, particularly in consultations for specific skin types.

What people talk about most

Order

Clients share negative opinions on order fulfillment. Many reviewers report significant delays, with orders... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers express satisfaction,... See more

Delivery service

People report significant dissatisfaction with the delivery service. Many customers experienced long delays,... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant... See more

Response time

Consumers express significant frustration with the company's response times. Many report waiting for updates,... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolute joke.You spend your money on buying items, pay for shipping that claims to deliver your items within 2-3 working days, and then have to wait 2 weeks for your items to come.... that's a jo... See more

Rated 1 out of 5 stars

As all the other reviews here say. You will not receive your products on time maybe after a month(if you are lucky). You are better off ordering your skincare straight from Nigerian skincare vendors i... See more

Rated 1 out of 5 stars

Ordered on Black Friday and I live in Ireland which is quick shipping, advertised as dhl fast shipping but it’s Evri. Bims had not created a shipping label until the 13th of December when I messaged h... See more



Contact info

2.5

Poor

TrustScore 2.5 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

The worst service when it comes to…

The worst service when it comes to delivery.
Website states you will receive your order in 3-5 working days but its a lie it takes ages to receive order i would not recommend it to anyone😡🤬

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT EVEN ATTEMPT TO ORDER‼️

DO NOT EVEN ATTEMPT TO ORDER‼️
You’ll never receive your order and they don’t reply emails.

October 26, 2025
Unprompted review
Bimsbeautyltd logo

Reply from Bimsbeautyltd

Hi Louise,

Can you share what you order and what item you never received?

Rated 1 out of 5 stars

As all the other reviews here say

As all the other reviews here say. You will not receive your products on time maybe after a month(if you are lucky). You are better off ordering your skincare straight from Nigerian skincare vendors in Nigeria. Check social media and comment to make sure they are reliable they are 1/3 of the price of what bims charges and the longest you will wait to receive your products is maybe 2 weeks. I have a theory that this is the exact same thing bims does and that is why people take so long to receive their order I would avoid this business at all cost it’s genuinely not worth the stress they will cause you. And they will also ignore your emails if it inconveniences them. Report their bad practices everywhere Instagram,facebook,Shopify,TikTok etc..

October 25, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT USE!

DO NOT USE!! PAID £145 FOR ITEMS ON THE 25TH AUGUST - HAVE NOT RECEIVED. DOES NOT RESPOND TO EMAILS. SCAM!!

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scammmm

Scam scam scammmm

I’m sharing my personal experience as a customer.
Unfortunately, I did not receive the item I ordered, and I had difficulty getting updates or clear communication from the company.
Because of this, I would recommend that future customers proceed with caution and ensure they feel confident before purchasing

September 1, 2025
Unprompted review
Bimsbeautyltd logo

Reply from Bimsbeautyltd

This is a formal notice regarding your recent actions. A full refund for your order was issued and confirmed on our end. Despite this, you have continued posting recurring reviews claiming you never received the refund. These statements are factually incorrect and are causing measurable harm to our business.

We are requesting that you immediately cease posting false information and remove any reviews that misrepresent the situation. Continued publication of inaccurate claims may leave us with no choice but to pursue appropriate actions to protect our business and reputation.

If you require documentation of the refund once more, we are willing to provide it.

Rated 5 out of 5 stars

I love bims beauty

I love bims beauty. Their products are the best. I use to have pigmentations and uneven skin tone until I discovered bims beauty products. Now my skin tone is even and I don’t have any pigmentation. People comment on my face and body.
I RECOMMEND Bim Beauty products and a trial will convince you ❤️❤️❤️

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Do better

Absolute joke.You spend your money on buying items, pay for shipping that claims to deliver your items within 2-3 working days, and then have to wait 2 weeks for your items to come.... that's a joke! No refund, ignored emails, and time wasted.

GET YOUR BANK TO GIVE YOU BACK YOUR MONEY AND SAVE YOUR TIME.

I didn't want to give this business a bad review, because I've had decent experiences with them, but as of recently this business is giving SCAMMER BEHAVIOUR.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars🌟🌟🌟🌟🌟

I will never go to anyone else! I love that she does a detailed analysis of your skin and recommends products for your specific skin type, because she doesn’t recommend the most expensive but what you need😍 Bims goes above and beyond with customer service and I know if I text her I’ll get a good response and solution! My skin has drastically improved and I’m excited to share my results in a few months time☺️ the prices are good and I would definitely recommend 🌟🌟🌟🌟🌟I’ve been a customer for almost 4 months and I am very satisfied because I can actually see results! 🤩

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

scam

scam, she doesn’t ship your order and blocks you - don’t buy from her

September 2, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid This Company – Order Not Received, No Communication

I placed an order with BimsBeautyLtd on the 6th of April and, as of today, I have received nothing. No product, no shipping update, and not a single response to my emails.

I’ve tried reaching out to Shopify (since they run their store through that platform), but was told to wait 30 days — which is absolutely unacceptable. This company has taken my money and completely ghosted me. There is no excuse for this kind of behavior.

I’m writing this review to warn others: avoid BimsBeautyLtd at all costs. Based on my experience, they are unresponsive, unreliable, and potentially scamming customers. I will be pursuing a chargeback to get my money back.

If you’re considering ordering from them, I strongly suggest you don’t. It’s not worth the risk.

April 6, 2025
Unprompted review
Bimsbeautyltd logo

Reply from Bimsbeautyltd

Hi jeanne,

Thank you for sharing your experience with us however we refunded you once you sent us an email and made a complaint

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