If you want to lose all your money by getting account locked from BInance because of their retarded systems and then getting ZERO help from support ever then Binance is your best choice! Happened year... See more
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They've restricted my account without any notice without any reason, and chat keeps asking me to wait for 4months, this is totally scam, I've provided all the documents that they have asked still no... See more
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I have never had such a terrible experience in my life. You disabled my trading account, restricted all transactions and you have been struggling to lift this for the past one month. Even after prov... See more
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The new login system with mandatory 3 factor auth using face recognition is horrendous! I want to use my browser but it forces you to install and use the mobile app but then still it fails to log you... See more
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Company details
About Binance
Written by the company
Binance is the world’s leading blockchain and cryptocurrency infrastructure provider with a financial product suite that includes the largest digital asset exchange by volume.
Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users.
Binance features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
For more information, visit:
https://www.binance.com
For support, feedback & complaints please visit:
https://www.binance.com/en/support
(click the yellow button in bottom right)
Trusted by millions worldwide, the Binance platform is dedicated to increasing the freedom of money for users.
Binance features an unmatched portfolio of crypto products and offerings, including: trading and finance, education, data and research, social good, investment and incubation, decentralization and infrastructure solutions, and more.
For more information, visit:
https://www.binance.com
For support, feedback & complaints please visit:
https://www.binance.com/en/support
(click the yellow button in bottom right)
Contact info
United States
- binance.com
Breach of guidelines
"Technical glitch at 00:00:00 cost me 1 BTC - Unfair support!"
"I hit exactly 00:00:00 in the Binance BTC Button game and have clear video evidence of the timer staying at zero. Despite this visual proof, Binance support refuses to honor the win, blaming 'server sync issues'. If the app shows 00:00:00, it's a technical failure on Binance's end, not the user's. Hiding behind technical jargon after showing 00:00:00 to a user is unfair and misleading. Case ID: CC8834107. I will share the video proof everywhere until this is resolved fairly.
Update (Feb 23, 2026): Binance's reply here is as dismissive as their chat support. They claim they provided "relevant information," but that information was just an offer for a 30-day VIP upgrade to silence me about hitting 00:00:00. I have officially REJECTED their VIP bribe because a fee discount does not fix a technical glitch that cost me 1 BTC. If you really want to resolve this, stop sending me back to the same chat agents and have a Senior Manager review my video evidence of hitting 00:00:00. Case ID: #157260838.
February 23, 2026
Unprompted review
Reply from Binance
Hi there, it appears that our chat support team has already given you the relevant information in the chat. If you have further questions, you can go back to the chat window and connect with our agent. Thanks for your participation and understanding. -MK
this binance is most stupid to provide support
this binance is most stupid and bloody idiotic company you can not find support service they have a bot chat which makes you more angry and they have tons of FAQ
which is non sense they are dam bloody company i have been trying to find a support for 6 months and not finding them so avoid using this company
February 20, 2026
Unprompted review
Reply from Binance
Hello, Abdul. Thanks for sharing your experience with us.
We offer full support via live chat with humanized assistance available 24/7.
To bypass the bot and automated messages, we leave bellow a step by step to help you speak directly with one of our human agents to help you:
1. Access: https://www.binance.com/en/chat, or tap on the headset icon in your app homepage to begin.
2. Login to your account or opt to enter as a visitor, insert your best e-mail or phone number and select [Start Chat as a Visitor].
3. Scroll down and select “Get Support”.
4. After choosing the closest topic to your query, select: “👎 Unsolved” > “Not Relevant” > Yes, Transfer to customer support”.
Once done with all the steps an agent will join you to clarify any questions you may have about Binance or your account with us. Thank you! RA
Binance blocked my account without any…
Binance blocked my account without any notice and reason,
When I asked them why the did this, After long waiting times they just reply one thing that cannot tell why they closed , I mean are you kidding me, you blocked my account with funds in it and telling me you don't know reason even if you do you cannot tell me that reason, WTF just say you are scammers in style stealing peoples money, I wonder what law is doing.
February 5, 2026
Unprompted review
Reply from Binance
Hello, Amelia. We completely understand your concerns and appreciate you're seeking help through TrustPilot.
Would you please edit your review to include your support Case ID? With this information we can locate your case and further check it to inform you accordingly.
Your Case ID is located at the top part of your chat window. If you don't have one, feel free to begin a live chat with us on: https://www.binance.com/en/chat to receive a new one.
Thank you for your understanding. RA
Work so bad.
February 10, 2026
Unprompted review
Reply from Binance
Hello Roman,
Could you please provide more details about the issue you’re experiencing?
If you are having performance problems, try clearing the temporary cache by going to: Home > Profile > Settings > Clear Cache. Then fully close the app and reopen it to see if the issue is resolved.
If needed, contact our support at http://binance.com/en/chat
-SE
Sooo Terrible
February 11, 2026
Unprompted review
Reply from Binance
Hello Mike,
Could you provide us with more information regarding your experience that prompted this review? Additionally, you might want to engage with us via our live chat at binance.com/en/chat. If you have already done so, please edit your review and share your case ID. ^BT
Reply from Binance
Hello Arnold,
Thank you for sharing, please allow us to clarify a few points in regards to the fees structure on Binance
First, the standard trading fee on Binance for spot trading is indeed 0.1% this fee applies when you trade one cryptocurrency for another. Also, if you use BNB for paying spot trading fee, you will receive 25% discount. You can check from this link - https://www.binance.com/en/support/announcement/844f0bae047d4be4903303cb743734e1
Secondly, buying cryptocurrency directly with credit/debit card does come with higher fees due to the costs associated with processing these transactions, which include fees charged by banks and payment processors. This is an industry standard and is not unique to Binance.
Alternatively, you may consider using our p2p feature, in this way, you can purchase crypto from different sellers using the fiat, with lower fees.
You can all details from this link - https://www.binance.com/en/blog/p2p/binance-p2p-newbie-guide-7428324997079645557
Let us know if you would have any additional questions in regards to fees or anything else, we would be pleased to guide you through each of our product and find the most suitable option for you
Also we do hope you enjoy your day! ^BT
I am sharing my personal experience.
I am sharing my personal experience.
My Binance account has been restricted since early December, and I have been unable to access my funds during this time. I submitted all requested documents and evidence promptly, but the review process has taken significantly longer than expected.
I have followed up multiple times and have received responses stating the matter is under review. However, there has been no clear timeline provided for resolution.
I understand compliance and security procedures are important, but extended account restrictions without transparent communication can be very stressful for users.
I hope Binance improves response times and provides clearer updates for customers going through similar situations.
My Case id: 156673822
no they have not. they keep saying same things since december. so it is not relevant, they say no ETA.
since early december, we are now in february. and they want me to wait until next year? i dont think its worth keeping funds in binance. just move to another platform guys.
February 15, 2026
Unprompted review
Reply from Binance
It appears that our chat support team has already given you the relevant information about the process in the chat. If you have further questions, you can go back to the chat window and connect with our agent. Thanks for your patience and cooperation. ✌️ -MK
Why have you locked my account please
Why have you locked my account please
February 6, 2026
Unprompted review
Reply from Binance
Hello Madero, could you please provide us with more details about the error message you received?
For any assistance, you can also contact us via live chat: http://binance.com/en/chat
Please provide us with the case ID for follow-up.
-SE
Good service they have .
November 19, 2025
Unprompted review
Reply from Binance
Hi Bernard.
Thank you for your review. If you like our App, would you tell us what is missing to get 5 stars rating? That would be very encouraging for us. Feel free to connect with our support team via this link https://binance.com/en/chat/ for help on any of your inquiries. JA
They have good service.
February 13, 2026
Unprompted review
Reply from Binance
Hi Martins,
We truly appreciate your feedback! If you’re happy with our platform, we would be grateful if you could leave us a higher rating—it really motivates our team.
If you have any questions or suggestions, please don’t hesitate to reach out to us anytime via this link: https://www.binance.com/en/chat
-LM
Reply from Binance
Hi Watkins,
Thank you for letting us know. We truly appreciate your feedback! If you’re happy with our platform, we would be grateful if you could leave us a higher rating—it really motivates our team.
If you have any questions or suggestions, please don’t hesitate to reach out to us anytime via this link: https://www.binance.com/en/chat
-LM
Impossible to get verified by KYC
Impossible to get verified by KYC. Was very easy to deposit money, but try to withdraw and it's major work. Don't recommend.
February 13, 2026
Unprompted review
Reply from Binance
Hi Simon,
Thank you for sharing your feedback.
We understand that the account verification process is an important step to ensure the security and compliance of our platform. For your convenience, here is detailed guidance on how to complete identity verification for your account:
https://www.binance.com/en/support/faq/how-to-complete-identity-verification-for-a-personal-account-360027287111
If you need any further assistance during the verification process, please feel free to reach out to us anytime via https://www.binance.com/en/chat.
We're always here to help you!
-LM
A nightmare to widraw funds!
February 13, 2026
Unprompted review
Reply from Binance
Hello Lucas,
Thanks for your feedback.
If you want to withdraw cryptocurrencies, here is the guidance for you:
https://www.binance.com/en/support/faq/detail/115003670492
It is also possible for users to withdraw fiat currency from:
https://www.binance.com/en/fiat/withdraw/
⚠️Please kindly note that this service is available based on your account verification status.
If you need further assistance with withdrawals, please feel free to reach out to us anytime via https://www.binance.com/en/chat.
We are always happy to assist you.
-LM
Update on my Binance.com review from…
Update on my Binance.com review from January 7th.
My account is still suspended and the issue hasn't been resolved, even though I got suspended without the possibility of knowing I would beforehand (the information wasn't properly displayed in their ToS). Despite the timeline surpassing every deadline I've been given, they are still holding my funds against my own will and keep saying that they're "protected". For all I know they can protect it until I pass with how it's going right now. Every time I reach the end of a deadline, they just give me a new one. Complete and utter blasphemy. I do not recommend anyone using this website.
Case ID #156792419
February 13, 2026
Unprompted review
Reply from Binance
Hi there. Thank you for sharing your experience. At Binance, users always come first, and security is our top priority. We understand how important this matter is to you. Upon checking your issue, we see that you are already being assisted by our team in the live chat. Please follow up there to receive updates when they become available. If you have any additional questions, you can ask the team in the live chat. Thank you. – HN
Been using for a very long time upto…
Been using for a very long time upto now and will continue using Binance for all crypto needs
February 9, 2026
Unprompted review
Misleading Referral Campaign and Unfair Support
I am extremely disappointed with Binance's referral campaign. After bringing 4 real friends who completed all 12 tasks (verification and trading), my progress bar only moved by 0.04% and got stuck at 99.74%. This is a mathematical trap to avoid paying rewards. To make it worse, the support agent (Jeremy) told me to "grow my followers" instead of fixing the issue. I have an official complaint registered: CC8705506. This is deceptive and unfair to loyal users who work hard for the platform.
January 31, 2026
Unprompted review
Reply from Binance
Hi Shamim. Upon reviewing your inquiry, we found that our relevant team has already provided you with the necessary information and guidance in the last chat you opened with us. Please follow the instructions given in that chat.
If you have any additional questions, please open a new chat with us at https://binance.com/en/chat. We are available 24/7 to assist you. - HN
I will say that up to the 29 December…
I will say that up to the 29 December that Binance has been the best crypto platform for me so far. So til that point I would have given them a 4 star rating, but still things that could have been better. But after the 29 December where they removed the way to buy crypto directly from your card. So you now have to make a bank transfer in your bank through a third party was there I stopped using them. So until that function comes back I will not recommend using this platform
January 1, 2026
Unprompted review
Reply from Binance
Hi Oliver,
Thank you for your feedback. For deposit and withdrawal options, we recommend following the instructions provided here: http://www.binance.com/en/crypto/buy. We are continuously working to improve our services and hope to provide more convenient and secure options for our users in the future.
To assist you further, please feel free to reach out to us at https://www.binance.com/en/chat. We’re here to help!
VL
I don't like that there's no option to…
I don't like that there's no option to transfer small amounts in crypto, like under $10.
February 7, 2026
Unprompted review
Reply from Binance
Hello Fritz,
Please note that different cryptocurrencies and networks have different minimum withdrawal requirements. For more details, you can refer to the following link: https://www.binance.com/en/fee/cryptoFee
If you have any other questions, please feel free to reach out to us at https://www.binance.com/en/chat
VL
They locked my account after I bought a…
They locked my account after I bought a subscription on a site with crypto that cost $20, they locked my account and asked "where did I get this crypto address?" Since the address is dynamic, I can't send a photo/video of it. I don't understand why they locked my account for a $20 transfer???
The customer support is ridiculously slow, I didn't get any answers to the simplest questions in 2 hours and I had to wait at least 25-30 minutes for each answer...
Binance case ID: is 156515374
February 8, 2026
Unprompted review
Reply from Binance
Hi Rosta, thank you for bringing your concerns to our attention via Trustpilot. As per our checks your case has already been escalated to our relevant team and currently under review. We kindly ask for your patience and advise you to re-check your account status after some time.
If you have any further questions or need additional clarification about your account status, please do not hesitate to join our live chat again so we can update you on your account’s current status.
Thank you for your kind understanding and patience ^KO
I am generally happy with Binance, but..
I am generally happy with Binance,I trust them. Its the best out there.
But i would like to use this channel to express a negativ incident today. I had a 7K short position on SIRENUSDT at perpetual futures. The market was volitile. At some point the market dropped down a lot and I tried to reduce my position with both market order and limit buy orders. I got error message "reduce only". So I was not able to close my position. Resulting in loss of 3.3K USD when the market bounced upwards 1 minute later. I manged eventually to close the enitre postion with the 3.3K loss. I talked with support on chat, but got no help, because I did not have screen shot of the incident/error message. There is not way I could get a screen shot in the heat of the moment when scalping in that situation. I think its good that Binance try to limit extream volatility with "reduce only" meassures. But you can not reject a limit or market order that does reduce the position, no matter volatility. This is a bug that should be fixed.
Binance chat case ID inquiry: 156505707
February 7, 2026
Unprompted review
Reply from Binance
Hello, thank you for reaching out to us through Trustpilot and your rating, we’re here to assist you!
After reviewing your Case ID, we noticed that your conversation is still active and our team has already provided all the necessary information. If you need further help, please kindly share the screenshot requested by our team through chat to assist you better. Thank you for your understanding.
JA
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