Terrible platform that lags, doesn't update and requires reloading and you lose all of your indicators...Unable to sync the binance clock and customer support is useless, 3 times I contacted them and... See more
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Terrible. They won’t let you take your money out or withdraw or even trade if it’s less than 20 dollars. They are crooks. Customer service absolutely sucks, long wait times for unprofessional service.... See more
These criminals stole the $SGB airdrop from their customers. Binance tried to steal it too but changed their minds. Binance.us however promised to honor the snapshot to keep people from moving money... See more
Binance. US is the worst crypto app. Complicated to deal with. If you want to pay very high commissions, or have your cash seized for a long period of time. Binance is your best bet.
Company details
Written by the company
Buy. Trade. Earn. Your Way. Binance.US provides secure and reliable access to the world’s most popular cryptocurrencies, with some of the lowest fees in the industry. Launched in September 2019 and headquartered in Florida, Binance.US was established to serve U.S. consumers and adhere to U.S. regulations. We empower you to do more with your money. https://www.binance.us/
Contact info
United States
- binance.us
You should know
1.7
Bad
366 reviews
Replied to 32% of negative reviews
Typically replies within 2 weeks
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Binance pushed the problem onto…
Binance pushed the problem onto Coinbase. I lost $1k.Probably is more Coinbase problem - the trade was labelled 'successful' but hard to believe the money was lost and the trade cannot be reversed. Both addresses were good.
June 15, 2025
Fast chat support through the bot
Fast chat support through the bot. Was able to get my questions answered without even having to talk to a real person.
July 4, 2025
Unprompted review
Reply from Binance.US
Hi Crystal, we're excited to learn that you received such quick and excellent support through our new AI support feature!
While we still have Human agents available 7 days a week from 6 am to 12 am ET, BAM, our AI Chatbot, provides that instant support for most common issues 24/7!
Very quick response time in helping and…
Very quick response time in helping and on site! Good info on site. Thanks
July 8, 2025
Reply from Binance.US
Hi Mark, we appreciate you taking the time to share your feedback about the resources available on our site. We're always here to provide support and information to help you manage your cryptocurrency assets!
Binance US staking ONT at 19.6% got 4.6%.
I checked your Exchange for staking ONT tokens and it said 19.6% APY. The hurdle i needed to go over was the 24 days bonding period and then I found out that the rewards period is set to monthly. So as I am waiting for the process to finally begin giving rewards, the APY rate on you site changed to 4.6%. I have not seen this dramatic of a APY shift on any other wallet or exchange, over a 75% change in offered rewards, kind of like a bait and switch with no other warnings given. I also had to pay to transfer my tokens to your exchange for staking. So as a new crypto user, this is not inspiring confidence in your platform.
July 2, 2025
Reply from Binance.US
Hi William, it's difficult to hear that you had such a frustrating experience with us as a new crypto user. We know that new users have many options within the cryptocurrency exchange space and that your first experience can make or break that impression of us! Thank you for taking the time to share more about your staking experience.
Cryptocurrency staking rewards and APY rates can vary relatively drastically which is why we always seek to be as transparent as possible. We estimate rewards rates based on historical staking data.
The bonding/unbonding period for ONT is one of the higher timelines for tokens we support staking for. You can learn more about staking with us here: https://support.binance.us/en/articles/9842936-staking-on-binance-us-faq as well as our Terms of Use for additional details.
worst customer service i have ever…
worst customer service i have ever had...you guys still havent fixed the issue, its basically crimal to hold peoples money hostage with no customer service...
June 19, 2025
Reply from Binance.US
Hi Shawn, we sincerely apologize for the frustrating experience you've had with our customer service and the unresolved issue regarding your funds. We understand how concerning and stressful it can be when you feel your money is being held without clear
I was able to review your situation and have sent you an update on the support ticket in your account.
Thank you for taking the time to share more details about your experience. We're committed to doing better and will use your feedback to improve our processes.
Your onboard process sucks ass
Your onboard process sucks ass
So Caden , instead of apologizing, why don’t you help me?
July 6, 2025
Reply from Binance.US
Hi David, Thank you for taking the time to share some feedback about how our onboarding process went for you. I'm sorry to hear that your experience with New User onboarding was frustrating!
I had a chance to review your interaction. We recognize that the initial sign-up process is vital to a good overall experience and leaves a lasting impression. I apologize that we missed that mark with you this time.
Thank you again for taking the time to share your experience.
- Caden | Director, CX
Poor Services
Poor services! Don't open an account with them or risk losing your funds!!
June 25, 2025
Unprompted review
Reply from Binance.US
Hi there,
We're sorry to hear that your experience was frustrating. We appreciate you bringing this to our attention and we'd like to understand more so that we can help.
The security of customer funds is our highest priority, and we take reports like this very seriously.
If you could please provide a conversation ID you may have, or reach out through our Live Chat support messenger, our team can review this right away.
Thank you,
The Binance.US Team
Has NO Customer Service Support
NEVER trust your money to a platform that has no human support. And I mean none. They have zero phone numbers, emails, no contact information to contact a soul. You have to use their "AI support" system which is a retarded series of multiple choice questions that won't address anything specific.
I would burn my own money in a bonfire before ever trusting this horrible platform again. Thank god I didn't buy anything on here, it's trash.
Putting their junk emails in spam and forgetting I ever found this place a couple years ago. Binance.us, meet my spam folder. Contacting the FTC as well. No place that's handling other peoples' money should have "AI support" only. If you can't reach a person at these places, you cant solve complex issues, and that's a great way to lose your money.
Secondly, if they can't even afford human customer support, how prosperous could they be? lol
June 8, 2025
Unprompted review
Reply from Binance.US
Hi there,
We’re genuinely sorry to hear about the frustrating experience you had with our support system. We understand how crucial it is to speak with a person when you have questions about your account, and we sincerely apologize that we didn't make that process easier for you.
We want to clarify that while we do not offer phone support for security reasons, our human support team is available 24/7. Our support bot is the first step in the process, but if your issue is not resolved, you can always request to speak with a live agent to create a support ticket. We are here to help with complex issues, and we regret that this was not your experience.
The trust and security of our customers are our highest priorities. We are committed to empowering our customers through education and top-tier service, and we are disappointed that we let you down. We know that trust is built on consistent action, and we hope to have the opportunity to restore your confidence in us.
If you were able to create a support ticket, please provide the ticket number or conversation ID so that we can investigate this for you right away.
Sincerely,
The Binance.US Team
Reply from Binance.US
Hi there,
We're sorry that your experience with our support team was unhelpful and felt aggressive. Your feedback is important to us. Our goal is to always provide a consistently supportive, empathetic experience for all of our customers when you reach out for assistance.
We'd like to understand more about your experience. Could you please provide a conversation ID from your interaction? Once we receive that, our team will review it right away,
Sincerely,
The Binance.US Team
Horrible company
Horrible company. They bleed you dry with hidden fees and don't want to give you your money back.
May 5, 2025
Unprompted review
Reply from Binance.US
Hi there,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience with fees associated to transacting. This is not the standard of service we aim for, and I understand your concern.
To clarify, there are two types of fees you might encounter. Exchange fees are charged by Binance.US for our services, while network fees (or "gas fees") are paid to the blockchain network to process transactions. These network fees are not collected by us and can vary depending on network traffic. We aim to be as transparent as possible about all fees before you confirm any transaction.
Sincerely,
The Binance.US Team
It’s a total fraud
It’s a total fraud, does brokers only have intentions to take advantage with people with any knowledge about the businesses online, at the end they always have a “something to do” before to transfer your profit and the people never saw any penny, I have all the information about that actions with my Dad and the compliment is on the way for the attorney at the FBI
April 5, 2025
Unprompted review
Reply from Binance.US
Hi there,
Thank you for your feedback. We're truly sorry to hear about your frustrating experience.
We'd like to learn more about your particular situation to understand what happened more specifically. If you'd be willing to share a conversation ID here, or a User ID privately, we'll review to see how we can help.
Best,
The Binance.US Support Team
Waste of time and money.
2 months of waiting and still no business verification. I spent hours filling out their endless form and, despite contacting support twice, all I got was vague responses like “the internal department is handling it.” This process has been a complete waste of time and money.
February 14, 2025
Unprompted review
Reply from Binance.US
Hi there,
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the frustrating experience you've had with your business verification. Waiting two months and receiving vague responses is not the seamless and supportive process we aim to provide for our customers.
Our verification process, while thorough, is designed to ensure the security of our platform and all our users. We are committed to building a secure, reliable, and user-friendly platform, and your feedback is an essential part of that process.
Thank you again for your feedback,
The Binance.US Support Team
Firstly Binance bought CoinMarketCap…
Firstly Binance bought CoinMarketCap back in 2022, Well CoinMarketCap is blatantly stealing money from people so I complained to the company that owns them and what I was told was that they did buy CoinMarketCap but that platform runs itself and that Binance is not responsible for what they do. ( Thats Total BS), Binance owns the company then they are responsible for the actions of that company. When I informed them that was BS and that they are responsible for the actions, they tried to pull a fast one on me by saying that it must of been Bought by Binance US and not by Binance International, I started to laugh so hard at this. BINANCE JUST DOESNT WANT TO ADMIT THAT YES THEY ARE RESPONSIBLE Binance is getting away with using that platform to steal very large amounts of moiney from people. money from people STAY AWAY FROM BINANCE
February 1, 2025
Unprompted review
Reply from Binance.US
Hi there,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the frustrating experience you've had; we take concerns like yours very seriously.
We want to help clarify the situation, as we understand how the similar names in the crypto space can be confusing. Binance.US is a separate, U.S.-based and regulated company that serves American customers. The acquisition of CoinMarketCap was carried out by Binance.com, which is a distinct global entity.
While we share a commitment to building the future of crypto, Binance.US operates as an independent company, and we aren't involved in the day-to-day operations of CoinMarketCap.
We know this distinction doesn't lessen the frustration you're feeling. Being customer-centric is at the heart of what we do, and it's disheartening to hear about your experience. As we work to be the most dependable destination for crypto in America, we want to ensure every user feels secure and supported.
We are here to help with any questions you may have about your Binance.US account or our services. Please don't hesitate to reach out.
Best,
The Binance.US Team
They froze my account despite me…
They froze my account despite me completing their virtual verification process. I uploaded my ID live, did the face scan, and still—nothing. My account remained locked.
Then, they had the audacity to ask me to record a video of myself holding my ID, reciting some ridiculous script, and send it via email. Are you serious? This is beyond frustrating.
Avoid this company at all costs. My money and savings are now inaccessible, and they refuse to help.
October 24, 2024
Unprompted review
Reply from Binance.US
Hi there,
Thank you for reaching out and sharing your experience. We're genuinely sorry to hear about the difficulty you've faced with your account verification. We understand how frustrating and concerning it is to have your account locked, especially when your funds may be inaccessible.
While our goal is always a smooth and straightforward verification process, there are times when enhanced security measures are needed to ensure your account and funds are fully protected. The video verification request is one of these steps, designed to provide an additional layer of security and confirm that you are the only one with access to your account.
With an ever-changing landscape of online threats directed at cryptocurrency asset holders, we are always seeking better and more trusted ways to protect our users like you.
Best,
The Binance.US Team
This company is trying to scam me out…
They only provide chat support and it always says there's a 5 minute wait endlessly. Today I actually got someone online after 20 minutes. Now I'm waiting endlessly for him to respond. The sms account validation is not working and I still can't get into my account after complaining to the Better Business Bureau and having them update my phone number in their system.
I finally got in because the sms messages were blocked at some point and going into some hidden place in my android phone.
That doesn't excuse the system that is not smart enough to tell you what you're actual wait is instead of 5 minutes endlessly. I literally waited maybe an hour in the past and never got support. Then when the guy got in, he was slow as hell. A reply every 5 minutes. That's not good customer service, but at least maybe they're not trying to rip me off and I can get into my account.
February 15, 2025
Unprompted review
FEES
When i say horrible fees i mean horrible fees for example if you were to send $40 the fees is $18 compared to coinbase which is below $2 NEVER use binance.us or binance.com USE COINBASE 100X EASIER AND NO HIDDEN FEES!!! Garbage site screw binance as a whole.
February 6, 2025
Unprompted review
Binance US steal from you
Binance US steal from you, stay away.
Binance US wants you to deposit the money, they want to charge you for every transaction and when you want your money back then you cant have it because hey have to "verify" something? This is insane that a company like this is still operating stealing from people.
January 30, 2025
Unprompted review
Slower withdraw process than coinbase.
January 30, 2025
Unprompted review
Zero customer support
Binance stopped supporting the trade/buy/sell of their own coin BUSD and now I'm stuck with $2000 of unusable crypto. Can't deposit to my bank. Can't trade or convert to another coin. Customer service is nonexistent. You can only try to receive help via chat. The chat is overwhelmed and wont connect you with anyone. Told i'll receive an email when chat is available. Days later i'll receive an email saying someone is available to help me. When i click the link it takes me right back to the original chat with the same message saying they are experiencing too much traffic and someone will email me when they're available. Total joke of a platform.
November 1, 2024
Unprompted review
“BINANCE” AKA ANTI ROBIN-HOOD
“BINANCE” AKA ANTI ROBIN-HOOD. Absolute worst trading platform of all time. Non existent customer service. Preposterous fees. Atrocious unprotected security. Absolute disservice for your hard earned investment. Your digital assets are not secure. Learn from my mistake and use Coinbase.
November 21, 2024
Unprompted review
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