binge.com.au Reviews 139

Content is pretty good, but it's constantly interrupted by ads. Not what you want from a paid streaming service

I'm amazed at how many poor reviews Binge receives, but does little or nothing about. And just lately, while re-watching Game of Thrones, Binge is cutting off the end of every episode, not to mention no more recaps at the beginning. Two emails so far about this issue, and I'm no closer to a resolution. Binge thinks I'm talking about sport rather than this most iconic show! I guess the word "game" confuses them? Or are we dealing with algorithms? Add to this, Binge support keeps fobbing me off to their useless help centre or blaming their provider. Greed seems to be the basis of the problem, but Binge would rather keep greedy, unreasonable providers happy than the customers whose monthly subscriptions keep them in business. I hear Murdoch owns Binge. If that is so, then there's the reason for customers being ripped off and fobbed off when they dare to complain.

FIX THE PROBLEM. Stop blaming providers or stroking Murdoch's oversized ego and quit fobbing customers off to a help centre that is as useless as t*ts on a bull. JUST FIX IT.

UPDATE: After the third email about this, I'm now asked to video the problem AND date/time stamp it for every episode that is cut short. EVERY EPISODE of 8 seasons with 10 episodes in each season, except the last, which has five or six. God, Mary, Jesus and Joseph...

Ads on paid subscription so paying is literally pointless, and app is glitchy at best, does not save where you were up to on an episode and closed captions, if available, are awful.

Inconsistent closed captioning. I rely on captions as I’m deaf. I started watching a show on Binge (episodes released weekly) and it had closed captions. Until episode 9. So now I can’t continue watching the show I’ve invested in. I enquired with customer service and was informed that Binge can’t do anything about it as the issue is with the service provider. Umm, if you have a contract with a service provider to include the caption file with the episodes, then it is Binge’s responsibility to ensure their service providers deliver as per contracts. It really is a form of implicit discrimination when Binge is too lazy to follow up with a service provider to ensure continuity in delivery. Anyway, Binge lost me as a customer as I can no longer access their content.

I cancelled my service on the 13th of February. Have an email confirming last day was 2 March.

On 2 March I happened to notice they took payment out of my account.

I have sent them, their own email, a copy of their email, screen shots of their email, pdf copy of their email, yet they still state that:
- Cancellation was requested on the 2nd of March
- I havent cancelled
- They cant read the jpg
- They cant read the pdf
- They wont accept the forward copy as the HTML is stripped by their email service so it doesnt look right
- They cant check their sent items

I contacted my bank, and asked them to block binge from direct debt on my account and to initiate refund through the visa system.

Waste of space, waste of time and shocking customer service.

Terrible, I wasn’t warned after my free 2 month gifted subscription when i was starting to be charged. Cancelled on the day of charge contacted them they wouldn’t refund. I didn’t even use the subscription

Charged me another month despite cancellation on the end date. They have refused to refund. Will not join or recommended them again.

Been a binge customer for about a year. I got a 12 month free subscription from my electricity provider. I will NOT be paying for it when the free period ends. Poor Content, Poor Delivery, NO CUSTOMER SERVICE - NONE! and that's just the tip of the iceberg. Constant buffering, Pathetic video quality, NO volume levelling whatsoever, some movies blow your eardrums out, others are so quiet you can barely hear conversation over the STATIC from having the volume at FULL BLAST. No option to REMOVE movies from "Continue binging", there's ALWAYS a "you might like" and it NEVER has anything I like, PATHETIC! If you want to spend hours LOOKING for something to watch, but never actually find anything, then try Binge. If you want to watch HBO, go to HBO and buy it, It's DEFINITELY not worth the hassle using binge. If you're not into HBO, then binge is a complete waste of time. I'd leave ZERO stars if it was an option. And no, I'm not a foxtel hater, just an honest person. Just do a quick google search and you'll find that the problems people complained about 2 years ago, are STILL THERE. So that tells me that they DO NOT CARE ABOUT CUSTOMERS. Simple. I wish I'd known this earlier, I would have declined the free 12 months.

They mislead me regarding some bonus Qantas points, refused to leave their script when I asked about the points, and didn't answer my questions. Then in response to a repeated question, they sent emails saying they're closing my enquiry. Finally, more than a month after I first asked for their help to link my Qantas account (because their instructions were incorrect), they gave me an answer that was at least relevant to what I was asking. Since this took so much time and effort and I received none of the points they were advertising, I requested compensation. Another 2 weeks and I am yet to receive any response at all.

Unethical, terrible company offering no support.

This company is one of those SaaS that will not refund. Countless emails ignoring the request - it's all tactics because they couldn't give a stuff and would rather be illegal in their practices.

Asked their costumer service to cancel my subscription coz I’m travelling overseas and I won’t have access there. Delay in cancellations and charged me another full month of not using the service before canceling it.
Poor non responsive service. You are better off subscribe somewhere.

I am deaf and need closed captions. Other streaming services never fail in this regard. But some binge programs have closed captions for a season or so and they just stop.
Some programs have none at all.
I have cancelled my subscription.

As with anything Telstra related useless and delayed customer support. My Binge service stoppped working with an ssl error it was at the Binge side not my tv or internet once I finish watching the current show I started I will be terminating my subscription Netflix is so much better in every way.

No closed captioning, very limited option for fast forward or replay, drops out regularly. $14 per month for 2 screens. Some good content but without captions is of limited use.
Doesn't compare well to other streaming services.

It is amazing.
Cheaper that Foxtel Now
and you get all the shows and movies and a lot more
Go for it
You will be pleased

Another Foxtel service without the it support to keep it going, similar to the interrupted service of FoxtelNow. The lineup looks good... however the quality of delivery and up-time means I do not consider it worth they money being charged At $60 a year it would be reasonable value. I will not be revisiting this site.