Absolutely fantastic customer service - especially from Francesca. Had an issue with the handle of one of the bins. Sent a photo, exchanged an email and the next day a new replacement bin inser... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Binopolis must be having quite a tough time right now as on of their major suppliers has been hacked and certain supplies (including of the one we want) have been severely disrupted. This didn't, how... See more
Binopolis is extremely expensive for the products they offer. But the biggest frustration is that I got a pull out recycling bin where the lid doesn't stay steady when you pull out the bins or when yo... See more
Jane is an absolute star! I had been searching for a specific design of integrated bin for refuse and recycling but it had to fit perfectly in the space I already had. I contacted Binopolis for help... See more
Company details
Written by the company
We're specialists in kitchen bins. We work solely with brands with the highest regard for design and quality, it's what your kitchen deserves. We hold the highest regard for quality and design, ensuring that we bring you only the best products. Our collection comprises Europe's leading brands, each known for their superior craftsmanship, design and innovation. Some of our brands include Brabantia, Joseph Joseph, Wesco, Vauth-Sagel, Blanco and more. Our products come with extensive manufacturer warranties, a testament to the quality commitments of our manufacturers, and giving you peace of mind. We take climate considerations seriously, aiming to select products that are manufactured in an environmentally conscious manner with have post-life considerations. Our goal is to provide fast and efficient service from the moment you place your order. We partner with leading couriers to ensure prompt delivery, and most deliveries have comprehensive tracking updates, so you're always informed about the status of your delivery. To make installation a breeze, in-cupboard products come with fitting templates, or we provide you clear fitting notes. When it comes to payments, we prioritise security and offer a fast and user-friendly checkout process. When you choose our services, you can expect expert help and advice every step of the way. We pride ourselves on providing Platinum award-winning customer service, a distinction we have maintained for eight consecutive years. Our commitment to excellence is reflected in our impressive Feefo rating of 4.9 out of 5. Rest assured that even after your purchase, we offer reliable post-purchase support and care. Do not hesitate to reach out to our friendly customer service team if you have any queries about our products or service.
Contact info
United Kingdom
- support@binopolis.com
- binopolis.com
Amazing customer service!
I bought a bin and it arrived damaged (it cant always be helped). In this situation you need amazing customer service to help you get it sorted. Jane was AMAZING! She was so helpful in getting it resolved for me as quick as she could. I couldn't have asked for more. The bin is amazing quality and I would highly recommend them.
January 22, 2020
Unprompted review
Personalised service & excellent product range
I have a tricky space that I wanted to use for my in-cupboard bins. I contacted Binopolis with diagrams and measurements, asking for advice. Jane from Binopolis then contacted me with suggested products, as well as telling me which ones probably wouldn't work even though the dimensions seemed OK. After several clarification emails, she recommended a product that is PERFECT and excellent quality, and kept me informed of stock levels and the status of the delivery every step of the way. It's rare to get such care and attention from a company. I highly recommend them and wouldn't hesitate to come back in future.
September 18, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.