Biolabshop Reviews 361

I placed an order on Biolab Shop and followed every step correctly.
After making the payment by bank transfer, I contacted them directly on WhatsApp because my bank did not allow the underscore in the transfer reference. I therefore used the exact same reference without the underscore and asked them if this would be an issue.

Their answer was literally: “Hello, this should be totally fine.”

A few moments later, I suddenly received an email saying that my order had been cancelled by the seller. No explanation. No proof of refund. No follow-up. Since then: complete silence.

What is even more suspicious is that many other people report the exact same experience here on Trustpilot. And the only excuse Biolab seems to use is saying that customers “did not order from the real website”.

That is completely false in my case.

I literally accessed their website through the Trustpilot link itself, created an account, received official emails, and even had direct WhatsApp conversations with their verified business account. Everything looked legitimate until the payment was made.

No product shipped. No refund confirmation. No proper explanation.

At this point, this honestly looks like a fake store designed to take payments and then disappear behind vague excuses and cancelled orders.

Please do not risk your money on this website. There are way too many identical stories for this to be a coincidence

The delivery company lost my packet and I told them. The same day they were sending me a new packet for me. You can trust them.

I have had the worst experience with this company that I have had with one in years. Not only is their website not at all easy to navigate, it is really hard to find the products unless you know the name of it, and then when I finally found it I was unable to pay for it. So they asked me to wait after I had already been dealing and waiting with them for days because I didn't know that the website had canceled my order so I waited until Wednesday which was yesterday, and added more things to my cart but once again tried to pay for it and could not pay for it. And then to be treated so rude when the problem wasn't my problem it was their problem but they treated me like I was doing something wrong. Just rude and short and their customer service is absolutely awful!! This all started on the 4th of May and today is now the 15th. No issue was ever resolved.
I'm not sure where I can paste a copy of my account to show the canceled order and then the two other orders that would not go through either time I tried. So frustrating!!

I highly recommend these guys. I’ve ordered from them around five times now, and honestly, I have nothing bad to say.

First of all, they often run discount campaigns, which is a nice bonus. But the most important thing for me is the quality of the products. You can really tell the difference.

I’ve recommended them to several friends already. One friend had been dealing with shoulder pain for almost three months. He had seen doctors, tried medications, done tests, and nothing really helped. About three weeks ago, I recommended the Wolverine Stack and even gave him some of mine to try. I met him again last Friday, and he was incredibly happy because he could finally start training again.

Customer service has also been excellent. One time UPS never delivered my package, and they resent it free of charge without any hassle. Another time, I had specifically booked home delivery because I had injured my leg, but UPS still dropped it at a pickup point. I contacted them, and they helped solve the situation quickly.

They are also very responsive on WhatsApp, which I really appreciate.

At this point it almost sounds like I work for them, but I genuinely don’t. I’m just very satisfied with both the quality and the support. If you’re interested in peptides and unsure about quality or reliability, I can definitely recommend them.

Basically ordered, given details for bank transfer, paid.
Then nothing, no delivery confirmation, contacting through their UK support, sent all details of proof, then 3 days later an email from Biolab saying order cancelled.
100% worst service, looks like a scam.
Order was placed through Biolab.eu! Not the UK, But it's a UK WhatsApp number for support. It is their official European site.

They have started using Amazon pay, nothing but problem after problem and they will not confirm my order and tell me it has been processed. Until they stop using Amazon pay I’d go elsewhere. Last order duplicated three times and no customer service to confirm my order. 🤬🤬

Everything is ok, delivery service without UPS is perfect & the products as usual are very good

Absolutely amazing service,with the most reliable and trusted products.

Top products, comination and fast delivery 👌

The products are exactly what they say they are and their customer service is next level. I had made a mistake with an order and within a few minutes of contacting them they got it fixed for me.

High-quality peptides as recommended by my clinicians.

I have a chronic illness and over the last year have been in treatment centres around Europe. Biolabshop is the one place all my various clinicians have recommended to buy peptides from. I've been getting them since Jan 2026, and over the last few months, I have noticed very positive results from DSIP and LL37.
The customer service is also very responsive and helpful.
Highly recommended!

I am beyond impressed with Biolabs. Every single one of my orders has arrived reliably so far. However, when one shipment was recently intercepted by Swiss customs, the true quality of their customer service shined through:

Hassle-Free Reship: Biolabs immediately arranged a completely free reshipment to a different address without any hesitation.

Support: The WhatsApp support was extremely helpful, friendly, and always quick to respond. You truly feel valued as a customer here.

Professionalism: Such a smooth and generous handling of customs issues is definitely not a given in this industry.

If you are looking for quality and, above all, delivery security, this is the place to go. I am very satisfied and will definitely continue to order here. Huge thanks to the team!

Outstanding customer care, next day delivery even at weekends and 1st class products that deliver all promised results. I will not buy elsewhere regardless of prices or offers. A breath of fresh air in a 2026 world of empty promises. Not team biolabshop

Completely dud peptides (2 types - PT-141 and Kisspeptin-10). Followed protocol to the letter (straight in the fridge when the vials arrived, mixed carefully according to instructions, finished product stored in fridge, etc.) yet zero effect despite the same products from other providers having a noticeable effect. Also ordered MT 2, zero hope that that will be effective either. Not sure if fakes, expired or badly stored before they were sent. Waste of £100. Very disappointed.

I would like to sincerely thank the entire Biolab team for their professionalism and excellent customer service. There was an issue with the delivery of my order, but they handled everything quickly and kindly. Without any extra cost, they resent my package and I received it successfully.

A big thank you to the whole team for your fast response, great support, and respect for your customers. I highly recommend Biolab with confidence. Thank you again!

I ordered and it wasn't received. Biolab told me that the order wasnt issued as payment was declined, it wasn't and my bank told me during a call it was taken. I contacted them again as they took my money providing all details to rectify their error including payment reference and order no. After taking a day then coming back telling me to prove the payment rather than checking the details already shared, they blanked me another day or so and following chasing, eventually responded to they are shipping the order from 2 weeks ago. I have used them fine in the past, the order did come in the end but it was a very dissapointing experience. There was no apology and it damaged my trust in the company.

Eccelent service. Fast and relible.

SCAM !!! One big scam! No costumer serivce respond ! Zero contact via email or whatsap ! Dont buy from them all the reviews are paid they changing comapny name :

uk.trustpilot. com/ review/ bio-lab.shop

Thats themes too ! Dont BUY!!!!

Zero respond SCAMERS ! They will Ignore you after you pay !

Very good company and supplements, highly recommended

I’m very satisfied with Biolab as a brand. The product quality is consistently high, and everything I’ve tried so far has met or exceeded my expectations. The formulations feel well thought out, effective, and reliable.

What really stands out is the price-to-performance ratio. Compared to many other brands on the market, Biolab offers excellent value without compromising on quality. You really feel like you’re getting what you pay for—and often more.

Shipping and packaging have also been smooth and professional, which adds to the overall positive experience. I would definitely recommend Biolab to anyone looking for high-quality products at a fair and reasonable price.