BioLite Reviews 63

I recently contacted BioLite customer service because a portable charger I had purchased 18 months ago had stopped working. I was hoping there was a way to reset or repair the unit. Upon finding out that was not possible, BioLite unexpectedly sent me a band new Charge 100 Max. I was not expecting that at all. I have been a long time customer, having bought the first rocket stove (and charger) when it was released on kickstarter. I also have a fire pit that I got when released on kickstarter, and I have purchased BioLite batteries/chargers for both of my kids. I absolutely love my stove and firepit and love that BioLite is giving back to those in need with every purchase. This kind of customer service is above and beyond what is necessary, and will ensure that BioLite is the first place I look for my outdoor lighting/cooking or charging needs.

I’m truly satisfied with both the quality of BioLite’s products and the level of support they stand behind. As a photographer, reliable power is critical to my work. Many of my photography accessories run on rechargeable batteries, and during long days in the field, having a compact power hub where everything can stay charged makes a huge difference. A failure in that situation can be catastrophic and bring work to a halt.
When my Charge 100 Max unexpectedly stopped working, I was understandably concerned. However, the customer support experience quickly reinforced why this brand is worth the investment. The support representative was extremely responsive, clear, and professional from the very first message. They provided easy‑to‑understand troubleshooting steps and followed up consistently throughout the entire process, staying engaged until we reached a resolution.
I was especially appreciative of the fast and appropriate response given how essential this product is to my daily workflow. You truly pay for quality with BioLite — not only in the product itself, but in the support behind it. Fast turnaround, excellent communication, and a company that genuinely stands behind what they sell. I highly recommend BioLite and will continue to confidently support their products.

ⁿMy 620 has been used for several years but shortly after I began to use it the main panel failed to charge, after contacting the company they sent me a whole new setup without asking me to send back the first product, no questions asked. Since then the whole lighting system has operated flawlessly.
Thank you Biolite
I have to say that the calendar is poorly designed. In truth I have had and used the lighting for about 8 years and it has worked very well.

They quickly worked to send a replacement when my light broke.

My first order with Biolite demonstrated just how prompt, courteous and caring they are about Customer Service! I was truly impressed! I haven’t received my power charger yet (it’s only been 48 hours) but I certainly want to acknowledge the excellent instructions given to me by Layn L. so that I could take advantage of the free Luci Candle with my order.

Best customer service ever! Layn was so quick to respond, friendly and answered all of my questions. I had a problem with a power bank and they replaced it. I love their products and use them all the time for camping and traveling. I like them so much I ordered a SolarHome kit like mine for my daughter in Germany. Great company!

Happy and blessed day to all! In December, I bought a Charge 100 Max power bank on Amazon. It arrived at my home address in my country in January. I started using it without any problems, just as recommended in the instruction manual.

Everything was fine...until one day I got home and took it out of my guitar case pocket. It was supposed to be fully charged because that's how it was when I put it in to take it with me, but the power bank wasn't responding...it was inexplicably dead! I decided to write to Biolite Energy support.

From the very first email, they responded very kindly and were very willing to help. After exchanging several emails with instructions for testing the device, including photographs, we concluded that it had indeed stopped working. They wonderfully sent me a replacement free of charge, which I now have and it works perfectly.

I am incredibly grateful to Biolite Energy and their support department. I'm a huge fan of their amazing products and their fantastic customer service... thank you so much and many blessings!

I worked with Layn Lapuz from Customer Service and had a positive experience. Their questions were clear, and they were quick to process the warranty claim. It was difficult for me to take a clear photo of a plastic seal that had come unglued on a camp lantern, but that was the only difficult part of the process.

I want to make a compliment to the BioLite service.
In the Netherlands I bought a Campstove 2+, but unfortionally the battery pack could not be (pre)loaded by the electricity grid. As I am a semi-professional electrician I checked and tested everything possible but the problem stayed. I sent my Dutch supplier all the information I had, but they did nor react anymore for 1 month. So I went directly to the customerservice of Biolite and their reaction was not only very fast (answers less than 1 hour via email) but also surprisingly helpfull. They will send me directly a completely new Campstove. And I do not have to send back the one I already have.

I love this light. Use it constantly at home in bath and for reading and on the go in my camper van. I like the different color settings. It was a gift and I thought it malfunctioned so I reached out and it was just auto locked. I got a tip to resolve it and now functional again. Thanks Biolite for great product and service.

I started camping in 2020 and started buying my first Bio-lights. Since that time, I bought about 10 more lights, maybe more. My first issue was with a small light where the silicone that covered the charging port, would not cover. I figured if it rained or got wet, it would be ruined. I reached pout CS and they sent me a brand new light. I just recently purchased the small string lights that are in their own case. I had an issue with rain that caused damaged to that charging port. Once again, BioLite came thru and sent me a new one. The last issue was a powerpack, max. They are sending a replacement for that. BioLite has a customer for life.

Great customer service. Thank you Layn.

I’ve been using many BioLite products for a while now and never had an issue. The first time I did get something that didn’t work properly their customer service department rectified it immediately without a problem.

I have a 360 Lumen Luci Lite and it works great. I had an issue with the light suddenly going off (I keep it on a charger full time).
I emailed customer service and the got back to me in a few days with instructions on how to reboot the battery. All good.

We’ve owned BioLite equipment for years and when it came time for some replacement parts for our fire pit, their customer service team came through! Really appreciate that they offer this service which helps reduce waste and keep our gear going as long as possible.

⁸I have a SolarHome 620+. It stopped working. I requested help from Biolite, who provided plenty of information but just not enough to enable me to troubleshoot whether the solar panels or the machine was broken. This is either due, I think, to the customer service person not engaged enough to bother to find out, or to company policy to keep this useful information unavailable. Maybe to protect their USP.

As this company claims to provide help to people in poor countries, this attitude will mean that those unfortunate enough to be provided with these items will not be supported by Biolite, but will be prey to other people whose scruples don't extend to helping, but will be more than happy to exploit these vulnerable users of Biolite products. It's sad, but this attitude of unhelpfulness to the less fortunate has become more prevalent of late.

I will just have to throw away my SolarHome 620+. A waste of the earth's resources, but without data from Biolite I can't begin to repair it.

It would be better if Biolite supplied information sufficient to enable users with dodgy Biolite equipment enough information for them to diagnose the problem. Particularly those who do not live the the US where they can get other Biolite equipment to help.

Update: Biolite is replacing the unit as a result of further discussion.

Received a FirePit+ for Christmas. Upon opening, I found one of the bottom rack legs had broken off the rack. Used their website request form for assistance. The next day, they responded to my request and were immediately sending me out a new bottom rack. Amazing customer support response.

I have been a customer of BioLite for several years. It all started with a camping garland. We bought one set and we liked it so much that all our friends bought them too. How wonderful that the manufacturer made it possible to connect them together! Then I used their power bank and solar panel, my friends bought a stove and were also very satisfied. Recently I bought their largest power bank for traveling in Ukraine and did not check it in the store and went to Poland. It turned out that it was defective because it did not work. Unfortunately, I could not return to Ukraine because of the war and wrote about this problem to the manufacturer. BioLite responded quickly, they answer in less than a day and said that they would send me a new one to Poland without any problems. This is the best warranty experience I have ever had. This is a company with a capital letter and I will be with them for many more years. I recommend it to everyone!

The battery of my Dash 425 headlamp lost the ability to recharge after about 18 months. An awesome BioLite customer service human had me test the battery in a systematic manner. After confirming that the battery was not working properly he was able to get an out-of-warranty-exception for my headlamp and it is being replaced free of charge. I am grateful.