Bionic Electronics Reviews 8

The worst after sale service I have ever had.
Bought monitor, keyboard and controller total price €320.The controller was faulty and was not charging. Took it back few days after purchase because it was christmas and they staff made me feel That it was my fault. Told us to take it to service. Not even asking what was wrong, to check it and give us another one.
Not at all customer oriented.

The worst customer service ever had in my entire Cyprus life!
Im talking about paphos branch and the person who answered the phone is literally useless for customer service. Very rude and un professional.

The company is legit i have bought a ram kit from them and it came really quickly.Barkin's advice was top notch!

Would like to express my disappointment with their renewal policy and next to none customer service. They have ticked the renew option without me knowing so please please, check your Edocument and request that to be removed. They will tie you in their scammy renewal policy giving your prices a year ahead and will send no reminders and will put you on double the cost fees. I would suggest you avoid using them at all costs.

absolutely terrible service opted me in to auto renew having had no prior warning of this they sent paperwork as part of my new utilities contract .... auto renewed in June 23 for a contract expiring in Feb 24 (therefore tying me into rates at highest our utilities have been in years)

In case you have fallen a victim to fraud or scam by Bionic, please find contact information below to join legal action.

Seventy days ago, I entrusted Bionic with my company device for a RAM upgrade with Bionic, which was initially promised to be a 1 day repair. Shortly after I left the device for an upgrade, I was contacted by the company’s technician, informing me that they would need to send it to the “Official HP Center” due to potential difficulties with the device’s disassembly. It was also said that the service fee would be higher and it would take a few business days, to which I gave my verbal confirmation.

The next two months I have spent chasing the bionic representatives for information on my device, calling, emailing every single contact available online and visiting the shop on multiple occasions.
Throughout this process, I have been intentionally misled, lied to and neglected regarding the device’s status and expected return date on multiple documented occasions. I have been told a number of reasons for the delays, which would prove to be a purposeful deception later, such as: screen broken during disassembly, a broken back-cover two weeks later, deliveries of multiple spare parts, dysfunctional ordered parts, courier delays etc. Bionic representatives never proactively informed me of the status or reasons for further delays; each time, I had to extract the information through persistent efforts, only to receive new reasons and unfulfilled expected return dates.

In my attempts to determine the responsible legal entity in possession of my device, Bionic representatives kept insisting that the device is in the possession of “Official HP center” and only after the legal involvement, 30 days into the ordeal, would it be revealed that the device was in fact sent to Bionic's partnering business (which is an accredited service center for HP and 8 other tech brands) called Multitech, a company with a notorious customer service reputation on the island, rated 3 out 5 on google. Had I known from the start, I would have never granted permission to send it there.

Yesterday, In the full explanation received after 69 days, I learned that the device was initially damaged during transportation from the Bionic to the Multitech or at the Multitech store,with no one taking the responsibility. Therefore, concluding that throughout the course of two months I have been receiving nothing but purposeful misinformation about the condition and expected return of the device.

Despite two official requests (first dating to 23rd November) to return my device in any state or form as it creates a data security vulnerability for my company, my requests were ignored without an explanation and at the time of writing, the device is still in the unlawful possession of Bionic. After 57 days, on 27th of December, Bionic offered 555 EU (61.74% of the device’s value) as compensation.

In case anyone has encountered or been a victim to fraud or scam by Bionic Electronics ltd, please contact the Cyprus consumer protection agency.

I signed up with this company a long time ago when they were called Make it Cheaper. I don't recall ever getting any communication to say that they were changing their name and the new name does not give any clue as to what they do.

They signed my organisation up for a new electricity contract which is vastly worse than the one that we were on with requirements we would never have agreed to but they never told us what the new rates were and neither did British Gaslight who we were moved to - what a useless company. I have severed my contract with them and will never sign up to such a service again.

They have compensated me for their mishandling of the contract but this does not restore the better rates.