I really love this product it works as claimed. I have had it for several years. I don't sweat like some there clients but I do get a work out. They also update you with newletters about success stori... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing results and easy to use! I've been using BionicGym for a months now and I'm truly impressed. It gets my heart rate up and gives me a real cardio workout, I can feel it helping me burn calorie... See more
Company replied
After losing 85 lbs. and getting down to a bmi of 20 on glp-1 in my mid-60's, I lost a lot of muscle, mostly in my hips and thighs, and became osteoporotic. Falling is a big concern for me, naturall... See more
Company replied
BionicGym is a game-changer! Its EMS technology delivers a legit cardio workout from my couch, burning 400-500 calories per session. Perfect for my busy schedule, it’s low-impact, joint-friendly, and... See more
Company replied
Company details
About BionicGym - Helping the world to exercise
Written by the company
Our mission is to make the world fitter, healthier and hopefully even a little happier through our tech.
We all need exercise, to feel good, train hard or just to burn extra calories for weight loss. If you already have BionicGym, wonderful! thank you! We really appreciate you taking the time to visit us. If you have an issue or a problem please contact us at hello@bionicgym.com . We've a very small team but they are always happy to help. If you're new to BionicGym, welcome! please help us spread the word that there is a new form of exercise that people can do. Others find your experiences not just useful but often an inspiration in their own fitness journey.
Discover the future of fitness with BionicGym, the pioneering wearable cardio device that's transforming at-home workouts and personal health regimes. Engineered for individuals who value efficiency, convenience, and innovation in their exercise routine, BionicGym stands at the forefront of fitness technology. Our mission is simple yet profound: "Improve the world through exercise, one shiver at a time."
BionicGym is not just another fitness gadget; it's a scientifically proven method to burn calories, elevate heart rate, and enhance energy levels without disrupting your daily life. Whether you're a fitness enthusiast, a busy professional, or someone seeking an accessible exercise solution, BionicGym offers a groundbreaking approach to staying fit. It's ideal for those looking for an effective cardio workout, weight loss support, and a modern tool to enhance their fitness journey.
Our product caters to a diverse audience, ranging from 25 to 60+ years old, including busy parents, individuals with mobility challenges, and athletes seeking innovative training methods. BionicGym's wearable technology is designed to be gentle on joints, making it a perfect solution for people with knee or back concerns, offering a low-impact yet high-efficiency workout.
As a brand committed to authenticity, wellness, and community, BionicGym emphasizes real results and genuine customer experiences. Our social strategy revolves around empathy, motivation, and the inspiring stories of our users. We've built a supportive community where individuals can share their progress, challenges, and victories, encouraging others to embark on their fitness journey with confidence.
Embrace a new era of exercise with BionicGym, the only wearable cardio that integrates seamlessly into your lifestyle. Achieve your health and fitness goals with our innovative solution, backed by over two decades of research. Whether you're looking to enhance your current workout regime or find a practical way to start exercising, BionicGym is your partner in fitness.
Join the revolution in wearable fitness technology with BionicGym and experience the convenience and effectiveness of our unique cardio solution. Let's make the world a healthier, fitter place, one workout at a time.
Thanks for reading and your interest in BionicGym. It is greatly appreciated.Contact info
Dublin, Ireland
- +1 (213) 259 8831
- hello@bionicgym.com
- bionicgym.com
4.0
Great
734 reviews
Replied to 87% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BionicGym - Helping the world to exercise
Hello Nathan,
We're sorry you are experiencing some technical difficulties.
We will have customer support reach out to you and help you solve your problem as quick as possible.
Kind regards,
The BionicGym Team
Your delivery is very slow and un reliable no customer service contact no shown
I am not sure about the result but i put big money on it i need to know how can i know that in one session how many calories i burn ?
May 1, 2024
Reply from BionicGym - Helping the world to exercise
Hello Fadak,
We're sorry you are unsure of how many calories you are burning in a session. We can assure you yo are burning calories in every session.
Our customer use wearable fitness trackers to track their calorie burns. We would advise to use the stationary bike option on the fitness tracker as this option relates the best to how BionicGym performs.
If you wish to discuss this further our customer support team and social media team have been in touch with you numerous times in the past and are happy to further assist you in this matter.
Kind regards,
The BionicGym Team
I'm amazed how this product works
I'm amazed how this product works! Was injured and this has helped big time! Community chat great too.
May 1, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hello Ross,
We’re thrilled to hear that BionicGym has made such a positive impact on your recovery! It’s wonderful to know that our community chat has been a helpful resource for you as well.
Wishing you a speedy and full recovery!
Best regards,
The BionicGym Team
Reply from BionicGym - Helping the world to exercise
Hello Mordekhai,
Thank you so much for your kind words!
Your support means a lot to us. We're delighted to hear that you're enjoying our product.
Best regards,
The BionicGym Team
Product didn't arrive
Bought their product on the 10 of May expected delivery date wS the 14th, and so far haven't heard a word from it, very poor for such an expensive product
May 10, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hello Jeremias,
We sincerely apologize for the delay in your order.
Our customer support team will investigate this issue and reach out to you. Please rest assured that we are committed to resolving this issue swiftly.
Kind regards,
The BionicGym Team
BionicGym has been an excellent device
BionicGym has been an excellent device, allowing me to exercise consistently at home even during Irish rainy periods. I use it gardening sometimes at low intensity also for additional fitness.
May 17, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hello Harnett
Thank you so much for your feedback!
We’re thrilled to hear that BionicGym has been a great addition to your home exercise routine.
It's fantastic to know you're even finding creative ways to use it, like during gardening—what a great idea!
Keep it up!
Best regards,
The BionicGym Team
This has been the best product I bought…
This has been the best product I bought for not just weight loss but toning and my mental health. I have multiple sclerosis. I’ve progressed to fully wheelchair bound over the years. It has made working out, raising my heart rate very difficult without the use of my legs. Then I stumbled upon the ad for Bionic Gym and it changes my life. I was able to burn calories again. I have shirts soaked after I’ve completed a workout. I was able to feel accomplished after I workout in my wheelchair. It has been a game changer. I use it at least 4 times a week. Just the absolute BEST money I ever spent.
March 16, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hi Jamie,
Your story is truly inspiring. We're delighted to hear that BionicGym has had such a positive impact on you! It's incredible to hear how BionicGym has helped you stay active and feel accomplished. Thank you for sharing your experience with us Jamie—it means the world to our team. Keep up the fantastic work!
Best Regards
The BionicGym Team
Device does not work, seems malfunction
Hello, I’ve received the product. Did all the trainings and watched the online videos. Set my device to work, made sure all pads are properly placed, several times and all the cables are well connected. However it keeps appearing the message on the app that there is a wiring issue. I’ve sent them an email about the problem but so far no answer or reaultion, sent them picture and videos to make sure I was doing all correctly. I’m frustrated as this device is very expensive and the slow response and not working is frustrating.
April 1, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hello Fernanda,
We're deeply sorry to hear about the challenges you're facing with your BionicGym device.
A member of our customer service team will be reaching out to you to help resolve the technical issues you have been experiencing. Your frustration is understandable, and we want to resolve this issue for you as quickly as possible.
Best regards,
The BionicGym Team
Great Company & Customer Service
I gave them 5 stars because they are a good company and good customer service. However, my order was some how missed and I had to contact them to send it out. But I do not believe in marking them down one star because of one problem. Overall they are a good company
December 22, 2023
Reply from BionicGym - Helping the world to exercise
Hello Jodi,
Thank you for your refreshing remarks and acknowledging our efforts to deliver good customer service. We really appreciate your support and understanding.
We sincerely regret the oversight that caused the delay in processing your order. We realize how irritating it is when expectations are not met, and we apologize for any inconvenience this may have caused.
We appreciate your understanding and willingness to give us the benefit of the doubt despite this obstacle. We are committed to constantly enhancing our systems to reduce such incidents in the future.
Thank you again for your support and for choosing us as your trusted supplier. We look forward to continuously serving you.
Best Regards,
The BonicGym Team
I placed an order for the three pack of…
I placed an order for the three pack of gel pads on February 10. They never came, after two weeks I sent an email asking when I would receive my package. I got an apology email that's covering everyone having issues with there orders. They offered me a free set of gel pads all I had to do was pay the twenty five dollar shipping fee. I thought great they say the pads only last about a month or so sure why not. That was on the twenty sixth of February, I still haven't received the first order or the second. They said that there has been a huge interest in the Bionic Gym lately and a large amount of orders has been slowing down the deliveries. That and they said they have been having issues with customs slowing the delivery. It is March 27 today and still no packages. I sent another email a couple of days ago and no reply. I understand they are busy but if they can't fill the orders that have been place a while ago they shouldn't be taking new orders from people. March 27 2024
March 27, 2024
Reply from BionicGym - Helping the world to exercise
Hello Teena,
We hope this message finds you well.
We want to sincerely apologize for the delay in shipping out your orders.
It's completely understandable that you're frustrated, and we want to assure you that we're taking your concerns seriously.
Your satisfaction is of utmost importance to us, and we're committed to resolving this matter promptly.
We will be reaching out to you later today to discuss the situation further and ensure that we're taking the necessary steps to address your concerns.
Best regards,
The BionicGym Team
Reply from BionicGym - Helping the world to exercise
Hello Dave,
Thank you for your kind words! Providing exceptional customer service is our top priority, and we're delighted to hear that you had a great experience with us. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Best regards,
The BionicGym Team
I have ordered replacement pads 2 times…
I have ordered replacement pads 2 times and not received them
December 1, 2023
Reply from BionicGym - Helping the world to exercise
Hi Martha, we will investigate this immediately and get back to you today.
We've lots of gel pads in stock so this should not of happened.
Updated - order processed for shipping out tomorrow.
Worth the price but the app could be better
The product works and is really different from what I've seen out there. The app interface, however (at least for android), could be better. I had no problems with shipping, as I saw some people complaining, I received it in about 8 days after purchasing or something like that. Using for 1 month now.
February 2, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
Hello Luis,
Thank you for your feedback! We're thrilled to hear that you're enjoying the unique benefits of our product.
We'll take your feedback on the app interface into account for future improvements.
We're glad shipping was smooth for you, and we appreciate your support over the past month!
Best regards,
The BionicGym Team
Beware! Sizing issues, many fees and hidden costs.
Before you buy, measure your inseam and thigh. Shipping took a very long time and there were additional costs to receive a refund. The smallest cuff would not fit my small to medium-sized thighs. The item arrived after more than three weeks and several emails. I had to arrange two appointments in advance to start the return and refund process when the cuffs didn’t fit. I had to pay for the return shipping, materials and led battery fees, and almost paid a restocking fee of more than $120 (USD). Not worth the investment.
March 10, 2024
Unprompted review
Where is customer services?
I always give good reviews and credit where it's due. I'm uncomfortable about giving these 3 stars at this point but this is why......I have inherited a bionic gym from a friend which I have been so excited about. However, I need new gel pads. So I ordered a set (Order #UK32946)and paid for them on 22nd Feb, 2 weeks ago when I received an email receipt to say they were being prepared and I would be notified when shipped. I have heard nothing since. I have sent a couple of emails and messages via the website but haven't heard anything back. So I am sending this to try and get someone's attention, as I have paid for them and can't use the equipment until I receive them! My bank transaction says the money was taken via a company in London which I assume is Bionicgym in the UK, so why 2 weeks and why no communication? Meantime, I have been receiving promotion emails from the same email address.
I have read a few other reports on poor customer services, but have wanted to reserve judgement and go by my own experience. At this point, I am beginning to feel frustrated and a bit stressed out about this experience as things should surely go more smoothly!? I hope I don't have to start a process through my bank to retrieve the money. I need to know I can get these pads via a reliable source and receive what I am paying for. There are no contact numbers for customer services so at this point I can only hope!
Update reply:
Thank you Wesley, I understand these things happen and appreciate your reply. As it happens I have also just seen a reply to me email. So this is beginning to restore hope! I just think communication around these matters could be more fluent. Look forward to receiving updates and the pads. N
February 22, 2024
Unprompted review
Reply from BionicGym - Helping the world to exercise
We apologize for the delay with your order and any inconvenience caused. Recent shipping delays have now been resolved, and we're working to dispatch all orders swiftly. While there may be a slight delay as we catch up, your BionicGym gel pads will be on their way soon. We appreciate your patience and understanding during this time.
Warm regards,
Wesley
BionicGym Team
Consistently Awesome
Be very consistent with this and it works. It will help you to achieve your goals with a balance on eating. But if you slack you will lose
December 1, 2023
Reply from BionicGym - Helping the world to exercise
Hello,
Thank you for sharing your experience with our product and offering valuable insights into its effectiveness. We're delighted to hear that you've found consistency to be key in achieving your goals and maintaining a balanced approach to eating.
Your advice on the importance of consistency resonates deeply with us and aligns perfectly with our mission to help individuals achieve their fitness aspirations. We firmly believe that consistency is the cornerstone of success, and your testimonial reaffirms this belief.
We understand the significance of maintaining motivation and discipline to avoid setbacks, and we appreciate your reminder that slacking off can hinder progress. Your words serve as a valuable reminder to our community to stay focused and committed to their fitness journey.
Thank you once again for your feedback and for choosing our product to support you on your health and wellness journey. We're here to provide you with ongoing support and guidance every step of the way.
Here's to your continued success and achieving your fitness goals with dedication and consistency!
Best regards,
The BionicGym Team
I love my bionic gym
I love my bionic gym. I have small fiber neuropathy and it is helping me strengthen my muscles
November 24, 2023
Reply from BionicGym - Helping the world to exercise
Hey Debra! It's wonderful to hear how much you're loving your BionicGym experience, and especially heartening to learn about the positive impact it's having on your journey with fiber neuropathy. Strengthening muscles is an essential part of managing and improving physical health, and we're thrilled to be part of your progress. Your success is a great motivation for our team, and stories like yours inspire us to continue improving. Thank you for sharing your experience and for your fantastic review. Keep up the great work, and please don't hesitate to reach out if you need support or have any questions along the way!
Horrible experience
Horrible experience. The device was too small so I immediately sent it back. Then they told me they needed the tracking number before they could refund me AFTER I sent it. Made me contact my bank to dispute the charge: I’ve been ordering online for over two decades and never had that problem before. So their return policy leaves a lot to be desired. You pay for the shipping, the restocking and if you don’t keep the tracking information they’ll resell the item to someone else and pretend they never received it. Beware.
November 27, 2023
Reply from BionicGym - Helping the world to exercise
We are truly sorry to hear about your experience, Hasani. It's clear that we've fallen short in providing the seamless experience you deserved, and for that, we sincerely apologize. At BionicGym, we are committed to ensuring our customers' satisfaction and it seems we missed the mark this time.
We take your feedback seriously and are currently reviewing our return and refund policies internally to understand where the disconnect occurred. This includes evaluating our communication processes to ensure that our customers have all the necessary information regarding returns and refunds upfront, to avoid any future inconveniences.
We want to make this right. Our team will be reaching out to you shortly to discuss a solution and ensure that your concerns are addressed comprehensively. We aim not only to resolve the current issue but also to prevent such experiences in the future. Your satisfaction is our priority, and we are dedicated to ensuring you feel supported through every step of the resolution process.
Thank you for bringing this to our attention. We look forward to resolving this matter for you as soon as possible.
Waste of money
November 26, 2023
Reply from BionicGym - Helping the world to exercise
We're sorry to hear that your experience with BionicGym hasn't met your expectations, Michael. We understand that every customer's journey is important, and we are committed to ensuring satisfaction. We will reach out to you directly to understand your concerns better and explore how we can improve your experience with BionicGym. Your feedback is invaluable in helping us enhance our product and service. Thank you for bringing this to our attention, and please look forward to our follow-up.
Degree of difficulty of putting it on and…
Due to difficulty of putting it on and peeling it off, I have not used it much
I would like to return it
November 13, 2023
Reply from BionicGym - Helping the world to exercise
Thank you for sharing your feedback, Mihaela. We understand that the ease of use is crucial to your BionicGym experience, and we're here to help. We'd love the opportunity to guide you through the process of putting on and removing the product more comfortably. Our team can provide you with tips and maybe even alternatives to make the experience smoother for you.
Before you decide on returning your BionicGym, let's explore together how we can improve your experience. We believe that with a little guidance, you'll be able to enjoy the full benefits of your BionicGym. Please expect a follow-up from us soon, as we're eager to assist you in making the most out of your purchase. Your satisfaction is our top priority, and we're here to support you every step of the way.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.