Biorootlabs 

Reply from Biorootlabs

Mar 26, 2026

Thank you for taking the time to share your experience, we’re truly sorry to hear about the frustration and disappointment you’ve gone through. This is absolutely not the kind of experience we want anyone to have.

We take concerns like yours very seriously, especially regarding delayed deliveries and communication. What you’ve described doesn’t reflect the level of service we aim to provide, and we sincerely apologize if our previous responses felt impersonal or unhelpful, that’s never our intention.

We would really appreciate the opportunity to make this right for you. Could you please reach out to us directly at info@biorootlabs.com with your order details? We will personally review your case as a priority, provide a clear update on your shipment, and ensure a fair resolution, whether that’s a replacement or a full refund.

Your trust means a great deal to us, and we’re committed to resolving this properly.

Thank you again for your feedback, it helps us improve.

Reply from Biorootlabs

Mar 26, 2026

hank you so much for sharing your experience! We're thrilled to hear that our Turmeric Curcumin 95 capsules are making a noticeable difference for your joints. Your feedback truly inspires us to keep providing high-quality supplements that support your well-being. Wishing you continued health and mobility!

Reply from Biorootlabs

Mar 26, 2026

Thank you for taking the time to share your experience, we’re truly sorry to hear about the frustration you’ve encountered. This is absolutely not the kind of experience we want anyone to have, and we completely understand your concern.

We sincerely apologize if you’ve had difficulty reaching us. It’s very important to us that every customer feels heard and supported, and it sounds like we’ve fallen short here. We’d really appreciate the opportunity to make this right for you.

Could you please reach out to us directly at info@biorootlabs.com
with your order details? Our team will prioritise your case and work quickly to resolve the issue.

Thank you again for your feedback, it helps us improve, and we’re committed to ensuring you receive the service and support you deserve.

Reply from Biorootlabs

Mar 25, 2026

Thank you again for taking the time to share your experience. I’m truly sorry for the frustration and stress this situation has caused you, I completely understand how disappointing this must feel.

I’d like to clarify a few important points to provide full transparency. The additional charge you mentioned was processed because the subscription option was selected during checkout. This option is clearly displayed just above the “Add to Cart” button and states:
“Save 20% with automatic refills – Shipped every month. No commitment. Cancel anytime.”
This means customers receive monthly shipments of the same product at a discounted rate, with no extra fees. The subscription can be easily managed or canceled anytime through the “Manage Subscription” tab at the top of our website, and once canceled, no further charges or shipments occur.

That said, I completely understand how this may not have been your intention, and I sincerely apologize for any confusion caused.

Regarding your specific case, I also want to reassure you that order #127519 has already been fully refunded, including the order placed through the subscription. The refund was processed prior to this review being posted and is currently in the clearing process with your bank. Depending on your bank, this can take a few business days to appear back in your account.

We understand that delays like this can be frustrating, but please know that we have genuinely done our best to resolve this matter promptly on our end.

If you still have any concerns or need further confirmation, please don’t hesitate to contact us directly at info@biorootlabs.com. We’re here to help and ensure everything is fully resolved for you.

Thank you again for your feedback, it’s incredibly valuable in helping us improve both our communication and customer experience.

Reply from Biorootlabs

Mar 25, 2026

Thank you for your feedback, and we’re truly sorry to hear that your order hasn’t arrived and that you’ve been left without a resolution, we completely understand how frustrating that must feel.

This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience and lack of closure you’ve experienced. Please rest assured that we take this seriously and want to make things right for you as quickly as possible.

Kindly contact us at info@biorootlabs.com with your order details (or resend your previous message with “URGENT- Trustpilot Review” in the subject line), and we will prioritise your case immediately, whether that means arranging a replacement or issuing a full refund based on your preference.

We truly appreciate you bringing this to our attention and giving us the opportunity to resolve it properly.

Reply from Biorootlabs

Mar 25, 2026

Thank you for taking the time to share your feedback, we truly appreciate you bringing this to our attention.

We’re sorry to hear that your experience caused concern, and we completely understand how unexpected activity can feel confusing or even alarming. Please allow us to clarify and hopefully put your mind at ease.

Any refund or credit issued by our team is always done with the intention of resolving a concern quickly and in good faith, it is never meant to cause uncertainty. If this came across differently, we sincerely apologize.

Regarding the subscription, we aim to be as transparent as possible. On the checkout page, just above the “Add to Cart” button, there is an option that clearly states: “Save 20% with automatic refills – shipped every month. No commitment. Cancel anytime.” This is to ensure customers are fully aware when selecting the subscription option.

That said, subscriptions are entirely flexible and remain under your control at all times. You can easily manage, modify, or cancel them through your customer portal by clicking the “Manage Subscription” tab at the top of our website. Once cancelled, no further orders will be processed or shipped. Additionally, there are no extra or hidden charges associated with subscriptions, they simply allow you to receive the same product on a monthly basis for convenience.

Your trust means everything to us, and we would really appreciate the opportunity to look into your specific case and address any remaining concerns directly. Please feel free to reach out to us at info@biorootlabs.com, and our team will be more than happy to assist you personally.

Thank you again for your feedback, it helps us improve and serve our customers better every day.

Reply from Biorootlabs

Mar 25, 2026

Thank you so much for your kind and thoughtful feedback, it truly means a lot to us!

We’re passionate about offering high-quality products while keeping the experience simple, honest, and pressure-free, so it’s wonderful to hear that this came across to you. We firmly believe that great products should speak for themselves, without the need for pushy subscriptions or sales tactics.

We’re also really glad you enjoyed the range we offer and that your order reached you quickly, that’s exactly the kind of experience we aim to deliver every time.

Your support and trust inspire us to keep raising the bar. We look forward to serving you again soon!

Reply from Biorootlabs

Updated Mar 25, 2026

Thank you for sharing your feedback. We’re truly sorry for any frustration this situation has caused, your experience matters deeply to us.

We want to understand more about your concern regarding the turmeric capsules. Sometimes, supplements may not show noticeable effects if the usage instructions aren’t followed, including dosage and duration. We’d love to know more about how you took the capsules so we can better understand your experience and work out a solution that works for you.

Regarding your refund, we’re always happy to process returns, but we do require return tracking information to ensure the product safely reaches us. Once we have this, we can promptly handle your refund. Please reach out to us at info@biorootlabs.com with the return details and your usage information, and we’ll make sure this is resolved as quickly as possible.

We genuinely appreciate your support and the opportunity to make things right.

Reply from Biorootlabs

Mar 24, 2026

Thank you so much for sharing your experience, it truly means a lot to us.

We’re really glad to hear that the turmeric curcumin capsules have been helping ease the pain in your hips and knees. It’s especially encouraging to know you started noticing a difference after about 10 days, that kind of progress is exactly what we hope for.

We also love that you mentioned combining the supplements with exercise. That holistic approach can make such a powerful difference, and it’s wonderful to see it working for you.

Your feedback not only motivates our team, but also helps others who may be looking for natural support for joint comfort. Wishing you continued improvement, mobility, and wellbeing, and thank you again for taking the time to share your journey!

Reply from Biorootlabs

Mar 24, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and concern this situation has caused, this is absolutely not the experience we want anyone to have.

We take feedback like this very seriously, especially when it relates to order delivery and billing concerns. Please rest assured that we do not support or condone any misleading practices, and we are committed to resolving issues like this as quickly and fairly as possible.

It sounds like your case needs immediate attention, and we would genuinely like to make this right for you. Could you please contact us directly at info@biorootlabs.com with your order details? Our support team will prioritise your case, investigate what happened, and work with you toward a full resolution, including a refund if applicable.

We sincerely apologise again for the inconvenience and distress caused. Your trust matters to us, and we appreciate the opportunity to put things right.

Reply from Biorootlabs

Mar 24, 2026

Thank you very much for this incredible feedback, it truly means the world to us!

We’re absolutely delighted to hear that you’re already feeling a difference in your knees. That kind of progress is exactly what we hope for, and it’s so encouraging to know the supplement is making a real impact for you.

It also means a lot that you’ve tried other turmeric products and found ours to stand out, that’s something we never take for granted. And wow, six more bottles! Your trust and support genuinely mean everything to us.

Wishing you continued improvement as you keep going, and please don’t hesitate to reach out if you ever need anything. We’re here for you every step of the way!

Reply from Biorootlabs

Mar 24, 2026

Thank you so much for sharing your early experience, it really means a lot to us.

It’s great to hear you’ve started your journey with the supplement and are giving it the time it needs. Natural products like turmeric curcumin often work gradually, so your patience and commitment are truly appreciated.

We’re hopeful you’ll begin to notice the benefits as you continue, and we’d love to hear how you get on over the next few weeks. In the meantime, if you have any questions or need support, we’re always here for you.

Wishing you the very best on your wellness journey, and thank you again for trusting us!

Reply from Biorootlabs

Mar 24, 2026

Thank you for taking the time to share your experience, we’re truly sorry to hear what’s happened with your order. This is absolutely not the level of service we aim to provide, and we completely understand how frustrating it must be to receive repeated automated responses without any real resolution, especially after waiting so long.

Please accept our sincere apologies for both the delivery issue and the lack of follow-up. Your concerns are valid, and we take them seriously. We would really appreciate the opportunity to make this right for you as quickly as possible.

Could you please email us directly at info@biorootlabs.com
with your order details (including your order number and correct address)? If you’ve already done so, kindly resend your message with “Attention: Lynn – TP Order Issue” in the subject line so we can prioritise it immediately. Our team will personally review your case and ensure you receive a proper resolution without further delay.

We genuinely value your trust and feedback, it helps us improve, and we’re committed to resolving this for you.

Reply from Biorootlabs

Mar 24, 2026

Thank you for taking the time to share your experience with us, we’re truly sorry to hear that the Turmeric Curcumin 95 capsules didn’t meet your expectations. We completely understand how disappointing it can feel, especially when you were hopeful about the results.

Please know that your feedback really matters to us. While many customers do see benefits, we also recognise that every body responds differently, and we never want you to feel like your money has been wasted.

We’d really like to make this right for you. Regarding your subscription, our support team can take care of that quickly, please reach out to us directly at info@biorootlabs.com, and we’ll ensure your subscription is cancelled and assist you further.

If you’re open to it, we’d also be happy to learn a bit more about your experience to see if there’s anything we could have done differently or recommend a better option for you.

Thank you again for your honest feedback, it helps us improve and serve you better.

Reply from Biorootlabs

Mar 24, 2026

Thank you for bringing this to our attention, we’re genuinely concerned to hear about your experience, and we completely understand why this situation would feel frustrating and worrying.

First and foremost, we want to assure you that we take matters like this very seriously. We would never intentionally charge a customer without a valid order or subscription in place. It’s possible there may have been a misunderstanding, duplicate entry, or an issue that we need to investigate urgently.

We have not been able to locate your details based on this review alone, and we would really appreciate the opportunity to look into this properly and resolve it for you as quickly as possible.

Please contact us directly at info@biorootlabs.com with any details you can share (such as your name, email address, or a screenshot of the charge), and we will prioritise your case. If any error has occurred, we will of course ensure it is corrected promptly.

We’re also very sorry to hear that you feel your previous attempts to reach us went unanswered, that’s not the experience we aim to provide, and we’re actively working to improve our response times and support.

Your trust is extremely important to us, and we would truly appreciate the chance to make this right.

Reply from Biorootlabs

Mar 24, 2026

Thank you so much for your thoughtful feedback, we really appreciate you taking the time to share it!

We’re glad to hear the experience has been fast and easy so far, that’s exactly what we aim for. As for the results, that’s completely understandable. With supplements like this, it can take a little time for the full benefits to become noticeable, so you’re absolutely on the right track.

We truly appreciate you giving it a fair go, and we’ll look forward to hearing your updated thoughts in a month. In the meantime, if you have any questions or need support, we’re always here to help.

Thanks again for being part of our community!

Reply from Biorootlabs

Mar 24, 2026

Wow! Thank you so much for sharing your experience, we’re absolutely thrilled to hear this!

Knowing that your knees feel better and that you’re seeing real results after just a month is exactly why we do what we do. Your enthusiasm and trust mean the world to us, and ordering three more bottles truly warms our hearts.

We can’t wait for you to continue enjoying the benefits, and we’re cheering you on every step of the way. Thank you again for being such a wonderful part of our community!

Reply from Biorootlabs

Mar 23, 2026

Thank you so much for sharing your experience, this truly means a lot to us.

We’re absolutely delighted to hear that you’ve already noticed an improvement in your joint comfort in such a short time. Being able to move more freely, especially with everyday activities like stairs, can make such a meaningful difference, and we’re so happy our turmeric capsules are supporting you in that journey.

It’s also wonderful to see how thoughtfully you’re taking them, pairing turmeric with healthy fats like eggs, avocado, and walnuts is a fantastic way to support absorption, and you’re doing it exactly right.

We really appreciate you making this part of your daily routine and taking the time to share your results. Please keep us posted on your continued progress, we’re cheering you on every step of the way!

Reply from Biorootlabs

Mar 23, 2026

Thank you so much for giving our turmeric curcumin capsules a try and for sharing your early experience, it really means a lot to us

You’re absolutely right that it can take a little time to notice the full benefits, especially with natural supplements like turmeric. Two weeks is still quite early, but we’re so glad to hear you’re feeling hopeful, that’s a great place to start! Many of our customers begin to notice more meaningful results after a few more weeks of consistent use.

We truly appreciate your patience and trust, and we’re here for you every step of the way. Please feel free to check back in and let us know how you’re getting on, we’d love to hear about your progress.

Wishing you all the best on your wellness journey!

Reply from Biorootlabs

Mar 21, 2026

Thank you so much for sharing your experience, we truly appreciate you taking the time to leave a review.

It’s great to hear that your journey with the supplement is off to a positive start. You’re absolutely right that it can take a little time for the full benefits to become noticeable, especially when it comes to supporting joint comfort and overall wellbeing. Everyone’s body responds at its own pace, and those early weeks are often just the beginning.

We’re really grateful for your patience and trust, and we hope you continue to see steady improvements as you go. Please feel free to keep us updated, we’d love to hear how you progress!