Fast Delivery,kept updated,and when I received it ,sent follow up email Explaining how to take it ,have never had this kind of support,I have only started taking them for a week ,but already feel... See more
Company replied
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See what reviewers are saying
My experience with these supplements has been very positive. I had been dealing with knee joint pain for several months, and after an X-ray, I was diagnosed with osteoarthritis. Some mornings, the... See more
Company replied
I was a wee bit skeptical at first but I had to try something. I had to use both banisters to help me go up and down stairs and I could “ feel” my knees with every step. I have been taking the capsul... See more
Company replied
Having finally received my turmeric order, which was considerably delayed, the QR code on the packaging directed me to information about bullets and ballistic parts. It is the same on all five tubs.... See more
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Breach of guidelines
Product arrived in good time
Product arrived in good time. Still ramping up on dosing so I do not have a statement to make on effectiveness
April 10, 2026
Unprompted review
Reply from Biorootlabs
Thank you for sharing your experience! We’re really pleased to hear your order arrived promptly and everything got to you smoothly.
It’s completely understandable that it’s still early days while you’re building up your dosage. Many people find that it can take a little time of consistent use before noticing the full effects, so you’re right on track.
We truly appreciate you giving it a try and taking the time to leave a review. We’d love to hear your thoughts once you’ve had a bit more time with it, please keep us posted on how you get on!
Helping me to feel better in myself
April 16, 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for sharing this, it genuinely means a lot to hear. I’m really glad the turmeric curcumin capsules have been helping you feel better in yourself. That’s exactly what we hope for: not just a supplement, but something that supports your overall sense of wellbeing.
Your feedback is truly appreciated, and it’s wonderful to know it’s making a positive difference in your day-to-day life. Thanks again for taking the time to share your experience, it really encourages us to keep doing what we do.
Disappointing no order received - Apri l2026
Order made back in March 2026, today is the 16th April and not item yet received. I have requested a refund but email not responded to although when original order made happy to send me more flyers on their products. I have taken advice from others seeing afterwards that you may be signing up to a monthly fee and have withdrawn from this although not knowing I had signed up to something not even receiving the only item purchased. Its just a shame this is able to carry on especially when we are a vulnerable group on people just seeking some pain relief.
My order number is 224206. I have emailed your company and have not heard anything back. Therefore not sure emailing the company again is going to make any changes as this stage. I appreciate reply but would like this resolved please.
March 28, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your experience, we’re genuinely sorry to hear how frustrating and disappointing this has been for you. Waiting this long without receiving your order, especially when you were counting on it for relief, is not the experience we want anyone to have.
We also understand your concern regarding communication and the confusion around subscriptions. That’s understandably upsetting, and we take feedback like this very seriously. Our intention is always to be transparent and supportive, never to create uncertainty or stress for our customers.
It’s possible your message didn’t reach us or was delayed, but either way, that’s not good enough on our part. We would really appreciate the opportunity to make this right for you as quickly as possible. Please contact us directly at info@biorootlabs.com with your order details, and we will prioritise resolving this, whether that’s tracking your shipment, arranging a replacement, or issuing a full refund.
Your trust matters to us, and we’re committed to improving both our service and communication so situations like this don’t happen again. Thank you again for bringing this to our attention.
I just started using the medication as…
I just started using the medication as it came two months after it was ordered,so I am not ordering any more,so I will appreciate if you stop trying to get money from my account.Thank you.
April 16, 2026
Unprompted review
Reply from Biorootlabs
Thank you very much for sharing your experience with us, we truly appreciate you taking the time to leave feedback.
We’re very sorry to hear about the delay in receiving your order. Waiting that long is understandably frustrating, especially when you were looking forward to starting your supplements sooner. Your experience is not the standard we aim to provide, and we sincerely apologize for the inconvenience caused.
We also completely understand your decision not to continue with the product under these circumstances. Please rest assured that we take your request seriously, and we recommend contacting our support team directly so they can promptly ensure that no further charges are made to your account and assist you with any remaining concerns.
Your feedback is incredibly valuable to us, and it helps us improve both our service and delivery processes. Thank you again for bringing this to our attention, and we wish you all the best moving forward.
Reply from Biorootlabs
Thank you very much for sharing this, it truly means a lot to us. We’re really happy to hear that you’re feeling a noticeable difference in your joints. That’s exactly what we hope for with every capsule we create.
Your feedback is incredibly encouraging and reminds us why we’re so passionate about what we do. We’re grateful you took the time to share your experience, and we’re here for you on your wellness journey every step of the way.
Wishing you continued comfort, movement, and good health!
They Will Keep Trying to Take Money Every Month
First order was fine, but the company kept trying to take money out every month for the same item despite there being no subscription or re-order. Spoke to someone there and asked them to stop trying to take payment, and was told they wouldn't...except they did the following month. Spoke to them again, same promise to not take any payment...but they tried again...and again. Eventually had to tell my bank to not approve any payments to them. Still receiving payment requests from them about some phantom subscription. They do send the item but DO NOT PURCHASE FROM THEM AS THEY WILL KEEP TRYING TO TAKE MONEY EVEN WHEN YOU ASK THEM TO STOP
UPDATE 20.04.26 - they're still doing it! Another email to say a new order on its way, one that was never made. It appears they have started a subscription under my name without consent, which has now (allegedly) been cancelled, but they are still charging for the new delivery as it's already in transit. Seeing as my bank is under orders not to accept payment requests from this company I am very curious how this has happened, but the point remains a fee was requested despite telling this company to stop, and being assured by them that they will not hassle me anymore.
I now have an email confirming cancellation of this phantom subscription so if - more likely when - they attempt to take money again I will escalate this fraud to the relevant authorities.
DO NOT GIVEN THIS COMPANY YOUR BANK DETAILS!
April 15, 2026
Unprompted review
Reply from Biorootlabs
We really appreciate you acknowledging that your first order went well, but it’s clear that what followed fell far short of expectations. Repeated payment attempts after you explicitly asked us to stop are not acceptable, and we completely understand why this led to a loss of trust.
Please know that we take this feedback very seriously. What you’ve described suggests a breakdown in our billing or subscription handling process, and that’s something we are actively working to investigate and correct. Your experience helps highlight where we need to improve, and we’re grateful you brought it to our attention.
We would genuinely appreciate the opportunity to resolve this for you properly. If you’re open to it, please contact us directly at info@biorootlabs.com with your details so we can:
Ensure any unintended subscription is fully cancelled
Stop all further payment attempts immediately
Review your case individually and make things right
We understand you’ve already spent time trying to fix this, and we’re sorry you had to go through that. If you do reach out, we’ll make sure your case is handled with priority and care.
Thank you again for your honest feedback, it truly matters to us, and we’re committed to doing better.
Happy to report that Bioroot Labs did…
Happy to report that Bioroot Labs did refund my money after multiple contacts and leaving the review below.
Appreciated
Leo M.
April 10, 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for taking the time to update your review and share this.
We’re really glad to hear your refund was successfully processed after you reached out to us. While we’re always sorry when a customer has to follow up multiple times, we truly appreciate your patience and persistence in giving us the opportunity to make things right.
Your feedback means a lot to us, and we’re grateful for your understanding. If there’s anything else we can ever do for you in the future, we’re here to help.
Bioroot Labs, Scammers
Ordered one product (1x packet of Magnesium Glycinate 3-1) on 21st March 2026, a cost of £21:98 which suddenly became £27:98. It has now been 25 days and still no sign of my product. Still receiving updates that it is on its way? latest count of updates about 9/10, then a change of excuse "We did not expect such a demand for our product" This product is not something covered in gold, it is a common packet of Magnesium capsules.......... do not purchase anything from 'Bioroot Labs' steer well clear of this company nice sounding name but that is all. In all probability the picture that they use to advertise their product has probably been stolen from a genuine company............. Bioroot "Scammers and Fraudsters
March 21, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your feedback.
We’re genuinely sorry to hear about the frustration and disappointment you’ve experienced with your order. We completely understand how upsetting it is when delivery expectations aren’t met and communication feels unclear or repetitive. That’s not the experience we want anyone to have with Bioroot Labs.
Regarding the delays you’ve mentioned, we’ve had unusually high demand for certain products recently, which has impacted fulfilment times. That said, this should never result in confusion or uncertainty for our customers, and we’re actively working to improve both our logistics and communication so updates are clearer and more accurate. We have also been sending shipping update confirmation emails to ensure you are kept informed.
We also want to clarify that the final price at checkout is always intended to be fully transparent and confirmed before payment is completed. If there has been any discrepancy or confusion around pricing in your case, we would really appreciate the opportunity to look into this properly for you. In some cases, differences may be due to currency conversion, but we would like to verify the details of your specific order.
Most importantly, we want to make this right for you. Whether your preference is a replacement, refund, or a full review of your order status, our team will prioritise resolving this as quickly as possible.
Please contact us directly at info@biorootlabs.com with your order details, and we will personally ensure this is investigated and resolved for you.
We truly value all feedback, even when it’s difficult to read, as it helps us improve. Thank you again for bringing this to our attention.
Turmeric Curcumin 95 has helped!
I have been taking the Turmeric curcumin 95 for about a month now and I have really felt a difference in my mobility and joint pain.
April 14, 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for sharing your experience, we truly appreciate it.
We’re delighted to hear that after a month of taking Turmeric Curcumin 95 you’ve noticed a real improvement in your mobility and joint pain. That’s exactly the kind of difference we hope to make, and it means a lot to know it’s working well for you.
Thank you again for your trust and support, we’re grateful to be part of your wellness journey, and we wish you continued comfort and ease in your movement.
Do not buy from them
Do not buy from them. Product was not delivered. Even tracking said it WAS NOT delivered yet they said it was. Trust me it was not. They would not refund. I thought I was buying from a legit company in USA but after the issues I was having I went further into the website. I checked the address they used and it is not them, FAKE ! They also had me on a "subscription" which I did not agree to. Stay away from them!!!!!
April 14, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your experience, we’re truly sorry to hear about the frustration and disappointment you’ve described.
We completely understand how upsetting it is when an order does not arrive as expected and when tracking information appears inconsistent. This is not the experience we want for any customer, and we take concerns like delivery issues, refund handling, and unexpected subscriptions very seriously.
We also want to reassure you that we are actively reviewing your case, including the order status, tracking details, and subscription claim you mentioned. If there has been any error on our side or with the fulfillment process, we will absolutely make it right.
Please reach out to us directly so we can resolve this for you as quickly as possible: info@biorootlabs.com
We genuinely appreciate you bringing this to our attention, even though we deeply regret the experience you’ve had. Your feedback helps us improve our processes and ensure this does not happen again.
My order came in in good condition and…
My order came in in good condition and I appreciate your business
April 9, 2026
Unprompted review
Reply from Biorootlabs
Thank you very much for your kind feedback, we really appreciate you taking the time to let us know.
We’re glad to hear your order arrived in good condition, and it means a lot to us that you value our service. We truly appreciate your support and are grateful to have you as a customer.
If there’s ever anything we can help you with, we’re always here for you.
I do feel better than I have
I do feel better than I have. I have less pain in my joints and hips and back.
April 14, 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for taking the time to share your experience with us. We’re truly glad to hear that you’re feeling better and that you’ve noticed less pain in your joints, hips, and back, that means a lot to us.
Your feedback is exactly why we do what we do. We’re really happy the Turmeric Curcumin 95 capsules are making a positive difference for you, and we appreciate you trusting our product as part of your daily routine.
Wishing you continued comfort, strength, and wellbeing ahead.
Stay away from this company
Stay away from this company. I do not have a subscription and they continue to charge me. Sometimes they send product I did not request. Time to contact my bank.
UPDATE. Bioroots told me to cancel my membership. I DONT HAVE A MEMBERSHIP! THEY TOLD ME TO CONTACT THEM DIRECTLY via email. I have already sent over 5 emails and I am not getting any response!
April 13, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear about your experience and understand how frustrating unexpected charges or shipments can feel.
We want to assure you that we take this seriously and would like the opportunity to help you get this resolved as quickly as possible. Subscriptions are presented at checkout as an optional saving offer (“Save 20% with automatic refills – shipped every month, cancel anytime”), and customers can manage or cancel at any time through the “Manage Subscription” portal at the top of our website. Once cancelled, no further orders are generated or shipped.
That said, we understand that sometimes this can still be confusing or missed during checkout, and we’re truly sorry if that was the case here. We never intend for anyone to feel caught out or stuck in a plan they didn’t want.
We’d really like to review your account and ensure everything is corrected for you right away, including stopping any further shipments and checking the charges you mentioned.
Please contact us directly so we can assist you properly: info@biorootlabs.com
We appreciate you bringing this to our attention, even though we regret your experience. Your feedback helps us improve clarity and ensure a smoother experience for all customers moving forward.
Beware…scammers
Ordered 3 tubs of the turmeric supplements as I suffer with .arthritis..Firstly,.the supplements had zero effect on any of my symptoms..it did not relieve any pain or stiffness of joints..Needless to say,I did not want anymore.
A few days ago the took over £40 from my bank account for another 3 tubs.I did not ask for this,I did not want this.I purchased in good faith on the understanding it was a one off.I was not told I was signing up to any subscription or that I would automatically be charged for future orders.
I emailed bioroot labs asking why this had happened..there reply was basically,it’s your own fault for not charging options in your account.
I was unaware I had an account..They then sent me a link to log in to my account..the link conveniently does not work……Ive been told that they cannot cancel any future orders and that I have to do it myself..HOW ???
If you need supplements I would recommend you go elsewhere.
This lot are pure SCAMMERS
April 11, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your experience, we’re genuinely sorry to hear how frustrated and disappointed you feel.
We want to be very clear that we do not intend for any customer to feel misled or stuck in a situation they did not agree to. Subscriptions are optional and are presented at checkout with a clear “Save 20% with automatic refills – shipped every month, cancel anytime” message. Customers can also manage or cancel their subscription at any time through the “Manage Subscription” portal on our website.
That said, we completely understand your concern if this was not clear during your purchase or if you did not realise an account and subscription had been created at checkout. We’re sorry for any confusion this has caused, especially when you were simply trying to try a product in good faith.
Regarding cancellation access, subscriptions can always be cancelled by the customer directly via the account portal. If you’re having trouble accessing the link you were sent, that is something we want to fix for you immediately, we can manually assist and ensure your subscription is stopped so no further orders are processed.
We would really appreciate the chance to look into your account properly, confirm the charges, and resolve this for you as quickly as possible.
Please contact us here so we can take care of it for you: info@biorootlabs.com
We’re truly sorry for the frustration this has caused and appreciate you bringing it to our attention.
Beware the subscription scan!
After several months a bill appeared on my bank statement for a repeat order which I didn’t make. They said (by email) I had subscribed to regular repeats. I did not nor would have until convinced they worked! Nightmare trying to get a refund. None of their links to subscription work. Deliberate tactic!
April 12, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to leave your feedback, we’re genuinely sorry to hear about your experience and the frustration this has caused.
We understand how concerning it is to see a repeat charge that you did not expect or believe you authorised. Subscriptions are an optional feature shown at checkout with clear messaging (“Save 20% with automatic refills – shipped every month, cancel anytime”), and customers are also provided access to a subscription portal where they can view, pause, or cancel their plan at any time.
That said, we completely appreciate that this may not have been clear at the time of purchase, and we’re sorry if it felt unexpected. We also regret to hear you had difficulty accessing the management links, that is not the experience we want anyone to have, and we are actively looking into any technical issues that could affect access.
We want to reassure you that no one is expected to remain on a subscription they don’t want. If you are unable to access the portal, our support team can step in and manually check, cancel, and ensure no further orders are processed.
Please reach out directly so we can resolve this properly for you:
info@biorootlabs.com
We appreciate your feedback, even though we’re sorry your experience led to this level of frustration.
The product came quickly
The product came quickly. I have only used it for seven days. Nothing to report yet.
April 6, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your feedback with us, we really appreciate it.
We’re glad to hear your order arrived quickly. Since you’re still in the early days of using it, that’s completely normal, many people need a bit more time before they start noticing changes. We truly value you giving it a fair try, and we hope you’ll begin to see positive results as you continue.
If you ever have any questions or need support along the way, we’re here for you.
So far so good I am liking the results…
So far so good I am liking the results but I keep forgetting to take them ever day .
April 13, 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for sharing your experience, we really appreciate it.
We’re glad to hear you’re liking the results so far, that’s wonderful to hear! And don’t worry at all about forgetting some days, it happens to everyone. What matters most is building a routine that works for you.
We’re grateful for your support and hope you continue to see even more positive benefits as you get into a steady rhythm with it.
Very quick response and shipment was…
Very quick response and shipment was fast. So far it seems to be helping with joint pain. I have been using it for 2 weeks.
April 13, 2026
Unprompted review
Reply from Biorootlabs
Thank you very much for taking the time to share your experience, we really appreciate it.
We’re glad to hear your order arrived quickly and that our response time met your expectations. It’s also really encouraging to know that after just two weeks you’re already noticing it seems to be helping with your joint pain.
We truly appreciate your support and are grateful to be part of your wellness journey. We hope you continue to see even more positive results as you keep using it.
Great communication and service
Great communication and service. Unfortunately, I just can’t tell any difference with my body at this time. I’m very hopeful and will continue to take the capsules. I’m hoping for the best
April 13, 2026
Unprompted review
Reply from Biorootlabs
Thank you so much for taking the time to share your honest feedback, we truly appreciate it.
We’re really glad to hear you’ve had a positive experience with our communication and service. At the same time, we understand it can be disappointing not to notice changes right away, and we genuinely appreciate your patience and openness in continuing to give the capsules a fair try.
Everyone’s body responds differently and at its own pace, but we’re hopeful you’ll begin to notice the benefits as you continue. We’re grateful for your support and are wishing you all the very best on your wellness journey.
DO NOT ORDER FROM THIS COMPANY
If I could rate this company a 0 Star I would. What an ordeal. I placed an order for two bottles. I received the two bottles for which I was charged $15 and $28.98 for a total of $43.98. I have no idea why they split the charge unless it was so they could later claim they only made one of them. I contacted the company to inquire how to return the products. They said I could return the bottles for a full refund. Meanwhile I received two more bottles for which I was not charged. I returned all four bottles to the company. Per the pkg tracking they received them on February 10th. I had been charged on January 20th. They finally refunded me $15 in March. I am still trying to get the remainder of my refund. Even though I sent them the email they sent me documenting the charges they continue to say they did not charge me the $28.98. I have been back and forth with them since January. At one point I was asked how I determined I had received four bottles. 😤 I have told them over and over I am not asking for a refund for 4 bottles. I only what a refund for what I was charged. Save yourself the headache, DO NOT ORDER FROM THIS COMPANY! The company has replied to this review and provided me with the same email, for which I have been corresponding with since January. I have exchanged emails with Joshua and Jacqueline, many, many emails. I have not gotten any satisfaction whatsoever and have little faith that will change. They have denied the second charge. The bottom line is I ordered two bottles. They charged me a total of $15 and $28.98 for a total of $43.98. That included a $3.99 shipping charge. I returned the unopened bottles for a refund. They refunded me $15 but have not refunded me the remainder of the charge. I don’t even care if they deduct the shipping fee from the remainder of my refund. I have given up hope I will receive the remainder of my refund but I will continue to warn future customers anywhere and everywhere I get the chance.
January 19, 2026
Unprompted review
Reply from Biorootlabs
Thank you for taking the time to share your detailed feedback, we’re truly sorry to hear about the frustration and prolonged back-and-forth you’ve experienced.
We completely understand how upsetting it is when billing, shipping, returns, and refunds don’t feel clear or take longer than expected to resolve. That is not the experience we want for our customers, and we sincerely apologise for the inconvenience and stress this situation has caused.
We also want to reassure you that we take payment discrepancies and refund investigations very seriously. In situations like this, we carefully review all order details, including charges, shipments, and return tracking, to ensure everything is correctly accounted for and any valid refund is fully processed.
We’re especially sorry to hear that communication has felt repetitive or unresolved — we understand how frustrating that can be after already spending time trying to sort things out.
We would really appreciate the opportunity to step in, review your case end-to-end, and ensure this is properly resolved for you without further delay.
Please contact us directly so we can prioritise this:
info@biorootlabs.com
When sending us a message, please include your order number or the email address used at checkout. This helps us locate your order quickly, as similar names can sometimes appear in our system and may require additional verification before we can proceed. Providing these details upfront allows us to resolve your case much faster.
Thank you again for bringing this to our attention, and we’re sorry for the stress this situation has caused.
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