While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Birch Bedrooms recently fitted wardrobes in our bedroom. The process, from design to quote to fitting to invoicing, was very easy and carried out in a very professional manner. We would strongly reco... See more

Rated 5 out of 5 stars

This is the 3rd time I’ve used this company I’d recommend them to anyone top quality furniture. Brilliant fitters very clean and tidy .

Rated 5 out of 5 stars

We couldn't be more pleased with our fitted wardrobes. The workmanship and finished product exceeded expectations. Excellent service from a friendly local family business. No sales pressure after a... See more

Rated 1 out of 5 stars

Do not use this company firstly they got our order wrong and then kept sending out invoices saying payment was overdue when we paid for the the product on the day of ordering Don’t even deserve1 star... See more

Company replied

Company details

  1. Fitted Furniture Supplier

Information provided by various external sources

The proud supplier of over 600 companies all over the UK. Birch Bedrooms manufactures all of their furniture in their custom-built factory.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Birch Bedrooms recently fitted wardrobes in our bedroom. The process, from design to quote to fitting to invoicing, was very easy and carried out in a very professional manner.
We would strongly recommend them. In fact we are presently arranging with them to fit new storage units beneath our stairs.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding

Outstanding, from start to finish.

I have had fitted wardrobes and matching furniture installed in my master bedroom by Birch Bedrooms, and couldn't be happier with the service!
The initial home visit was conducted by Ted Birch, who listened to my ideas and created a comprehensive 3D CAD plan of the bedroom layout, which involved building around an awkward stair-box.
A visit to the showroom and factory helped me to decide which doors, handles and finishes I wanted, and I placed a deposit for the work to go ahead.
The price for the work was very competitive, and the job was completed over the course of 5 days by Steve, who did a superb job of building the wardrobes, chests of drawers and blanket box.
The team at Birch even made me a matching picture frame for a painting, which looks amazing! The units themselves are also very high quality, with solid construction and very good hinges / draw sliders.

All in all I would happily recommend Birch Bedrooms - their attention to detail throughout the whole process has been exemplary.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

We couldn't be more pleased with our…

We couldn't be more pleased with our fitted wardrobes. The workmanship and finished product exceeded expectations.
Excellent service from a friendly local family business. No sales pressure after a home visit from Ted who produced design and quote on his tablet, followed up by email and diagrams. We didn't have to wait too long from ordering to fitting, and the job was completed by Dave in less than one day (one wall, 5 doors, hanging rails and shelves).
A couple of weeks later we ordered drawers to be inserted.
Highly recommended. Thank you to the Birch team.

August 26, 2025
Unprompted review
Rated 5 out of 5 stars

I couldn’t be more impressed with Birch…


I couldn’t be more impressed with Birch Bedrooms. From start to finish, the service was outstanding—professional, efficient, and attentive to every detail. The team took the time to understand exactly what I wanted and delivered beautifully fitted wardrobes that exceeded my expectations.

The quality of the materials and craftsmanship is clear—everything looks and feels premium. Installation was smooth and tidy, with minimal disruption, and the end result is both stylish and functional. It’s rare to find a company that combines excellent customer service with such high standards of work.

I wouldn’t hesitate to recommend Birch Bedrooms to anyone looking for bespoke fitted wardrobes. A truly top-class experience!
A special mention to Ted Birch, who was brilliant throughout the whole process. He was friendly, knowledgeable, and genuinely cared about getting everything just right. He made the whole experience stress-free and enjoyable.

June 6, 2025
Rated 5 out of 5 stars

Excellent

We are over the moon with our fitted bedrooms. From start to finish the service was excellent. Nothing was too much trouble and Birch were a pleasure to deal with.

May 12, 2025
Unprompted review
Rated 1 out of 5 stars

Do not use this company firstly they…

Do not use this company firstly they got our order wrong and then kept sending out invoices saying payment was overdue when we paid for the the product on the day of ordering
Don’t even deserve1 star

April 10, 2025
Unprompted review
Birch Bedrooms logo

Reply from Birch Bedrooms

Dear Paula

We are genuinely sorry to hear that you feel dissatisfied with your experience, but unfortunately your review is false and misleading. We will correct your false statements below.

We are a family business who have traded for 40 years, and we pride ourselves on our customer service. We truly always go the extra mile for our customers, and always will.

We are disappointed that you have left such review that does not reflect the truth of the matter. We are happy to discuss this further with you, so please do get in touch by email, phone, or in the showroom (by appointment- to ensure a manager is available to assist you). You will find us to be polite, helpful and professional.

The facts of the matter are:

You placed an order for bespoke wardrobe doors on a supply-only basis for you to install yourself. You first came into our showroom in on 22nd February and were given a quote via email. You came in again a week later and placed your order on 1st March.

The order specifications were emailed to you on the day of your order, and there is a clear email trail showing this.

We made the doors exactly to specifications and this is in writing. We manufactured and delivered your bespoke doors within 10 days. This is a market-leading turnaround time for a custom-made product.

Some time after we had made and delivered your doors, you queried the door pattern and stated that you wanted a different pattern. By this time, the order had been confirmed in writing, manufactured, and delivered to you.

In total, you visited our showroom on three separate occasions. The door pattern you chose is on display and labelled in our showroom and there is a photograph of the door pattern on our website.

We made the order correctly and as per our contract with you and there is clear written evidence bearing on this.

Your claim that we "got our order wrong" is false. We completed the order correctly.

With regards to invoices, it is false to say that we "kept sending out invoices". In total, we sent out one overdue invoice for a second order that you placed some weeks later.

This was not for the original order of the doors, which was paid for at the point of order (thank you), it was for an additional small item, which was an additional order you placed some weeks after the first order.

In summary- your review is not accurate and does not reflect the reality of the transaction.


We always strive to provide excellent products and service, and we regret that you feel disappointed. However, we have dutifully fulfilled your order to your specifications.

We are proud to have been in business for 40 years, and are proud that the majority of our work comes from recommendations, which tells us we must be doing something right.

If you would like to discuss this further please feel free to get in touch.

The Birch Bedrooms family

Rated 5 out of 5 stars

Recommendation

We came across Birch Bedrooms through a recommendation from our friends and they deserve credit as they we are so pleased there's.
Dealing with Mike was seamless from appointment, design to quotation and then a convenient fitting date was arranged.
The fitting by Dave was spot on by his attention to detail also being courteous and tidy in his work in a challenging space.
I fully recommend Birch Bedrooms and the team.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect, honest independent with integrity

We stumbled on Ted and the team at Birch after having gone the usual route of looking at the likes of Sharp Bedrooms etc and rapidly become cheesed off with their approach to quotes and heavy handed sales pressure. Deciding to look for an independent, we actually found Birch less than ten miles from our home! They're everything their website claims - honest, extremely knowledgable and pleasant to deal with. One home visit with Ted himself and we had a design and a fair quote, no haggling. We then went and had a tour of the workshop itself which was fascinating! The work was done c.6 weeks later in 1.5 days by a single fitter and we couldn't be more pleased. Thanks to all the team Ted!

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

Perfection!

From the first meeting in our home to completion Birch Bedrooms were first class. They listened to our requirements and designed our three bedrooms perfectly. The end result we are all delighted with and would/have recommend this company.
Nothing was too much and they were a pleasure to have in our home. A special thank you to Mike, Will and Dave.

April 24, 2023
Unprompted review
Rated 5 out of 5 stars

Lovely New Bedroom

Very pleased with my new bedroom furniture. It was good to deal with a family firm that puts the customer first. Mike explained my options and was happy to alter things to suit my requirements. Sean came to fit them and did an excellent job. Very pleasant and helpful. I would recommend Birch Bedrooms.

May 4, 2023
Unprompted review
Rated 5 out of 5 stars

An excellent local company

We are really happy with the service provided by Birch Bedrooms. They were very accommodating and everything ran smoothly from or first contact right through to installation.
Ted guided us through the design options and Sean made an excellent job of fitting the furniture. We are really pleased with the results. Thank you.

August 1, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Bedroom

I would highly recommend Birch Bedrooms as their service and workmanship were excellent from start to finish. The design of our new bedroom was completed by Ted who listened to our requirements and made helpful and knowledgeable suggestions. Our new furniture was then expertly fitted, on the given date, by Sean whose workmanship was perfect and nothing was too much trouble. We are very happy with our new bedroom and will definitely use them again.

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Quality and Value!

I really like the family feel to this company, there was no pressure to buy, they offer reasonable prices and great quality products. Fantastic service and very friendly. I am just about to use their services for the third time.

January 26, 2021
Unprompted review
Rated 5 out of 5 stars

Top notch

A lovely family company. I sent a plan through via email and they got back to my promptly with CAD drawings and a price. It took several iterations but and they were very obliging all the way through. Very helpful staff on the phone and excellent designs. My designer, Ted, was superb. Will use again!

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Fitted Furniture Champions

Excellent customer service and product support during a highly challenging project with non-standard and specialised components. A very professional service throughout design, quotation, delivery and at all interactions with the factory source. Our client is delighted with the final realisation, which is exactly as imagined.

December 18, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look