Birchbox Reviews 1,128

Reply from Birchbox

Jan 2, 2025

We are sorry to hear of any issue. To clarify, the first box in new subscription purchases, as well as orders from our Members Market, typically ship within 2-5 business days.

We did try to look into your order, but unfortunately, we couldn't locate a recent purchase under the information linked to your review. We’ve also attempted to contact you for more details, and we’d be happy to assist further once we hear back from you.

Reply from Birchbox

Nov 27, 2024

While we are sorry to hear of any issue, we are very happy to see you were able to get a hold of our support team to successfully resolve the situation to your satisfaction.

We should also be sure to note that if any item is ever received in less-than-perfect condition, please don’t hesitate to contact our support team right away. We take great pride in our curated boxes and always want to ensure they arrive in top-notch condition.

Regarding cancellations, to help clarify, as noted at checkout and in the account, when you cancel a membership plan, it will prevent any future subscription renewals from processing. However, it does not trigger a refund for a box that has already been paid for and processed. Many of our customers choose to cancel after a recent purchase to avoid further renewals while still receiving the box they’ve already paid for. If a customer forgets to cancel before the renewal date, we’ll always be happy to look into making an exception for a retroactive refund, as long as the monthly beauty box hasn’t entered the fulfillment process yet. To request this, we ask the customer to please reach out to our support team or chat with us right away, and we’ll do our best to help!

We’re so glad that our team was able to make an exception for you, and we hope you’ll consider giving us another try in the future!

Reply from Birchbox

Nov 14, 2024

We’re really sorry to hear about any frustrations with your recent customization experience. We see our support team was able to reply to your email within a few hours, and provided you with an alternative form to customize your November Box straight away.

To provide a bit more context, to make things easier and more streamlined, we fully integrated customization into our website this month. As this was the first month for this new feature, we did experience a small delay in opening the customization window on the 1st. Instead, customization opened on November 4th and remained open through November 10th, giving everyone plenty of time to make their selections. Once customization opened, you were emailed a notice on November 5th, with a final reminder email sent on November 10th.

We’re happy to confirm that the customization feature is now running smoothly, and moving forward, the customization window will be open from the 1st to the 5th of each month. As always, we’ll be sure to keep you informed about your customization window via email. The delay in opening on the 1st is why you received your customization email a few days later than usual this month.

We truly hope we can win you back this year and that you absolutely love love your November Box, filled with all the products to keep you glowing through the holiday season ✨

Reply from Birchbox

Oct 7, 2024

We’re really sorry to hear about your experience as we absolutely understand how frustrating running into any account issue can be, but we’re glad our support team was able to assist you in the end! Just to clarify, our team usually replies to all emails within a few hours during normal business hours. You can also reach us right away through our live chat feature on our support page, available Monday to Friday from 7 AM to 4 PM PST.

We see you wrote in overnight on Friday, and we are happy to see our support team followed up later that morning. We are also thrilled to hear you will be keeping one of your subscriptions in place. If you have any more questions or need further assistance, just let us know! We truly hope you love your October Box curation with products to add a touch of autumn magic to every glance🍂✨

Reply from Birchbox

Aug 1, 2024

We’re really sorry to hear about your experience, but we’re glad our support team was able to assist you. It seems there was an unfortunate fulfillment error—though these are rare, they do occasionally happen. The warehouse accidentally sent you the sample size of the full-size item you ordered, and unfortunately, the item sold out before we could arrange a replacement.

We’re happy to see that a full refund and a future discount were processed for you. We genuinely apologize for the inconvenience and for this experience, which is not reflective of our usual Birchbox standards. We appreciate your feedback and hope you might consider giving us another chance in the future.

Reply from Birchbox

Aug 1, 2024

We’re absolutely thrilled to hear that you’re enjoying your membership! Your incredibly kind feedback means the world to us and we can't thank you enough for taking the time to share your thoughts! 🌟

Reply from Birchbox

Aug 12, 2024

Thank you so much for your feedback! We truly hope we can win you over with this next month’s box. 😊 To provide a bit of clarity, each monthly Beauty Box includes a mix of sample-sized, travel-sized, and even full-sized products. We're excited to share that customers now have the option to include up to two full-size items in the box, along with other samples! With our customization feature, you get to choose the products and sizes that are perfect for you. We truly hope you love the curation of beauty options in your next box! 🌟

Reply from Birchbox

Aug 14, 2024

Thank you so much for taking the time to share your helpful thoughts and kind feedback! We certainly hope we can wow you with the selections in your next box. Plus, we’re excited to let you know that we’re working on some fantastic new updates for our shop, including exclusive discounts for members. Stay tuned for more details in the coming months!