Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressuris... See more
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Company details
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Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Contact info
The Filling Station, Penarth Road, CF11 8TW, Cardiff, United Kingdom
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
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Replied to 33% of negative reviews
Typically replies within 24 hours
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What a great car buying experience!
After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget.
The whole buying process was straightforward and professional, with no pushy salesman.
The car has been excellent and I love it!
Thanks Birchwood… I will definitely recommend you 100%.
Luke Fallows is an amazing staff with…
Luke Fallows is an amazing staff with excellent customer skills. He genuinely care about his customers and aims for customer satisfaction. My family is well pleased with his service and would like to highlight this to the manager.
Many Thanks
JOYCE
I purchased an Audi q3 around a month…
I purchased an Audi q3 around a month ago, very happy with the car , it came with a full service and mot , Sam was super helpful and the car was ready in a few days, class service .
Alex was great
Alex was great, breath of fresh air at this dealership. Answered every question would definitely buy my next one from there
Highly recommend Birchwood Motors
Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressurised at all and they even went the extra mile by dropping it off for me. Thanks very much Sam and all at Birchwood, will be recommending you to family and friends!
Amazing experience with birchwood
Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got everything in order for me
Very easy transaction
Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle.
Come down to view and test drive car was ready and placed next to another vehicle of interest for comparing. Advisor was swift, thorough.
Coffee and water and seating available whilst part ex car was checked.
Dealt with Sam over emails and enquires who was great. And then Alex on day of purchase who was also very good 😊
Excellent service from start to finish
I had such a positive experience buying my car from this dealership. The whole process was straightforward and stress-free, and I couldn’t have asked for better help from Alex.
Alex was incredibly friendly, helpful and patient throughout the whole process. He answered all of my questions, made sure I understood everything and never made me feel pressured into anything. He genuinely went above and beyond to make sure I was happy with my car.
I’m really pleased with the car and the service I received. I would definitely recommend the dealership, and especially Alex, to anyone looking to buy a car. Thank you for making the whole experience so easy and enjoyable! 😊
Alex was attentive to all my concerns…
Alex was attentive to all my concerns and answered me accordingly.
Great company
Great company, very smooth process. Sales guys weren't pushy at all and he car is perfect. Alex and Sam especially were great!
Great service
Great service , very easy , slight error in info but apart from that first class , I’d buy from these again 💯.
Lovely sales team and extremely helpful
Lovely sales team and extremely helpful.
Alex Goodman especially, helped me get my first car and the process was very professional
Very helpful staff and accommodating…
Very helpful staff and accommodating aswell. Especially with Alex Goodman
My experience with Alex was amazing…
My experience with Alex was amazing from the moment I walked into birchwood, Alex was very helpful , explained everything thoroughly and just went above and beyond. Would recommend to anyone and look forward to coming back in the future.
Great experience buying my EV
Great experience buying my EV from Alex at Birchwood. He was really helpful finding out what features the car has, never any pressure. Good prices. I love the vehicle, will definitely go back next time.
Great experience with Birchwood
Great experience with Birchwood, collection was quick and the car was in great condition when I collected it. Slight issue with the rear windscreen washer but this was fixed in a day after taking it back. Would highly recommend

Reply from Birchwood Motors
Fantastic Guys and Incredible Service
The loveliest guys, took no time at all from the first phone call to driving the car home! Really friendly, made sure everything was good to go and made it the easiest process ever. Spoke to Alex and Sam mostly, who were both fantastic! Mentioned some polishing issues when I got home and they fit me straight back in for a clean with the valet and the car came out looking brand new - again. Definitely recommend going to these guys for your new car!

Reply from Birchwood Motors
New car
Bought a new car Sam Littlejohns was the sale person he was very helpful let take it for a drive did pressure me when I got back left me to myself. When I decided to buy he sorted all paper work ready and finance out took no time he and Morgan the owner got it all sorted and I drove away very satisfied. Would recommend Birchwood Motors to everyone friendly and helpful.

Reply from Birchwood Motors
Great experience of buying my first…
Great experience of buying my first car. Paperwork and handover done smoothly!

Reply from Birchwood Motors
Definitely a go to choice for used car purchases
We had great service for buying our car with questions answered and if not, investigated and replied to. One or two minor queries and issues were dealt with well leaving us happy to purchase the vehicle and recommend to other potential buyers! Seems like a great asset to the area if you want to buy a used car!

Reply from Birchwood Motors
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