Great images. Wifi has to be really strong to maintain an uninterrupted live feed. The Hummngbird Duo has AI bird identification which seems accurate so far. That said you get false motion alerts... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The camera and feeder have been educational: a lot of fun. The only downside to the feeder is the difficulty cleaning inside the hopper. The AI bird recognition is another matter. It only recogni... See more
Company replied
I LOVE my new Birdfy Humfeeder!! I love watching birds and this takes it to the next level! I put it out yesterday and had my first ruby-throated hummingbird show up within a couple of hours. So exc... See more
Company replied
This feeder is a fantastic, affordable hobby for the whole family. It’s easy to assemble and captures clear pictures of all the cute, unique birds in my area. I use it to share daily updates with my n... See more
Company replied
Company details
Written by the company
In 2020, Birdfy took flight to make birdwatching fun and easy for everyone! With a foundation in smart camera tech, we brought backyard birds straight to your device. As a sub-brand of Netvue Technologies, we used over 20 years of experience in smart home gear to create our first hit - the Birdfy Feeder. Now, we’ve expanded into feeders, birdhouses, and more, all designed to enhance your birdwatching experience by making it easy to spot, identify, and share those special moments.
24/7 Dedicated Support
Written by the company
- We're committed to our customers!
- If you’re having any issues with one of our products or services, please do not hesitate to contact us and let us know how we can be of assistance!
US Free Shipping
Standard Shipping: 3-7
Under normal circumstances, your product will be processed and dispatched within 48 hours.
Contact info
1055 East Colorado Boulevard, 5th Floor Pasadena, 91106 , Pasadena, United States
- (+1)866-749-0567
- support@birdfy.com
- birdfy.com
Limited Time Price Drop! Don't Miss Out!
4.2
Great
1K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Birdfy
Hi,
Thank you so much for your kind message! We’re really glad to hear you had a great purchasing experience and found the offer valuable.
Your support means a lot to us, and we hope you enjoy every moment with your Birdfy product.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help! Happy bird watching!
Warm Regards.
Birdfy Team
Reply from Birdfy
Hi,
Thank you so much for your kind message! We’re glad to hear that your ordering experience was smooth and straightforward.
We’re excited for you to receive your new feeder and hope it brings you lots of enjoyable birdwatching moments.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help! Happy bird watching!
Warm Regards.
Birdfy Team
Reply from Birdfy
Hi Kenneth,
Thank you for sharing your thoughts and interest in bird feeder cameras. Your support means a lot to us.
If you ever need any assistance, please feel free to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help. Happy bird watching!
Warm regards,
Birdfy Team
We really enjoy the Birdfy products…
We really enjoy the Birdfy products with AI. Considering that these Birdfy feeders are left out in the elements for months at a time, we have not had too many issues. When we do have issues, the Birdfy help is terrific. The response is prompt, gives detailed trouble shooting information, and once when we needed a replacement part, they sent it no charge. We have 2 different feeders and have just ordered the bird bath. Very pleased!
April 16, 2026
Reply from Birdfy
Hi Ruth,
Thank you so much for your kind words and for taking the time to share your experience with Birdfy. We’re truly glad to hear that you’re enjoying your feeders and that your recent bird bath order has added to your birdwatching setup.
It’s wonderful to know the products have been a positive part of your outdoor experience, and we sincerely appreciate your continued support.
If you ever need anything else or have any questions in the future, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always happy to assist.
Warm regards,
Birdfy Team
Affordable family hobby
This feeder is a fantastic, affordable hobby for the whole family. It’s easy to assemble and captures clear pictures of all the cute, unique birds in my area. I use it to share daily updates with my niece and nephew who live across the country. It does require a subscription for the AI bird identification and recording, but it’s a small price to pay for such a fun way to stay in touch.
April 16, 2026
Unprompted review
Reply from Birdfy
Hi Kaylea,
Thank you so much for sharing your experience! We’re truly glad to hear that the feeder has become an enjoyable activity for your family and a fun way to stay connected with your niece and nephew. It’s wonderful to know you’re making the most of the features and capturing special moments with the birds in your area.
If you ever need any assistance or have questions about your device or subscription features, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help.
Happy bird watching!
Warm regards,
Birdfy Team
Great Bird Feeder
Cool, fun and wonderful, love the picture and the video clips pushed daily to my phone.
April 8, 2026
Reply from Birdfy
Hi Mike,
Thank you so much for sharing your wonderful feedback with us!
We’re truly delighted to hear that you’re enjoying your Birdfy feeder and having fun receiving the daily pictures and video clips. It’s always rewarding to know that the experience is bringing joy and making bird watching even more engaging for you.
If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to assist you.
Happy bird watching!
Warm regards,
Birdfy Team
Completely handled the return with ease…
Completely handled the return with ease and total understnding.
March 30, 2026
Reply from Birdfy
Hi Pam,
Thank you so much for your kind words! We're really glad to hear that your return was handled smoothly and that our team was understanding throughout the process. Customer satisfaction is our top priority, and it's wonderful to know we could make the experience a positive one for you.
If you ever need anything in the future, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! 🐦
Regards,
Birdfy
Reply from Birdfy
Hi,
Thank you so much for your kind words! We're delighted to hear you found everything quick and easy, and that you're enjoying the product and camera. Your satisfaction means the world to us! 🐦
If you ever need any assistance, feel free to reach out via Birdfy Chat, email, or phone support (available for US customers). Happy bird watching!
Regards,
Birdfy
Camera was exactly as described
Camera was exactly as described, easy set up and working fine. Delivery was quick. Thank you
April 8, 2026
Reply from Birdfy
Hi Janet,
Thank you so much for your wonderful feedback! We're thrilled to hear that the camera was exactly as described and that the setup was a breeze. It's also great to know your delivery arrived quickly. We hope you continue to enjoy your camera.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Reply from Birdfy
Hi,
Thank you so much for sharing your experience! 😊
We’re thrilled to hear that you’re truly enjoying your Birdfy Bamboo Mini—it means a lot to us! There’s nothing better than being able to watch and connect with nature right from home.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy Team
Works great
April 7, 2026
Reply from Birdfy
Hi Linda,
Thank you so much for your feedback! We’re really happy to hear that everything is working great for you—that’s exactly what we love to hear!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Warm regards,
Birdfy Team
Love my bird cam
Love my bird cam. Picture is excellent. We added a solar charger which was a game changer.
April 7, 2026
Reply from Birdfy
Hi Pamela,
Thank you so much for your kind words! 😊
We’re thrilled to hear that you’re loving your bird cam and enjoying the excellent picture quality. Adding a solar charger really is a game changer—great choice!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching! 🐦
Regards,
Birdfy Team
I purchased the metal seed tray because…
I purchased the metal seed tray because the squirrels destroyed the plastic one. Our Birdfy has not worked properly since we received it as a Christmas gift. Figured I would buy a new seed tray or throw the feeder out because it wastes too much seed
April 14, 2026
Reply from Birdfy
Hi Buddy,
I’m really sorry for the frustration this has caused, and I completely understand how you’re feeling. This is not the experience we want for you.
Your concern is important to us, and I want to assure you that your case has been escalated. Please allow a bit more time for an update from our Tier 2 Technical Team. They’re carefully reviewing your situation and will provide you with the best possible resolution.
We truly appreciate your patience, and we’re here to support you every step of the way.
Regards,
Birdfy
Pretty disappointed
I've bought three products from Birdfy at the same time: Birdfy Feeder Duo 2, Birdfy Bath Pro with stand, and the Birdfy Nest. A piece was missing with my Duo 2, and a piece was broken with my Birdfy Nest. I contacted support about both, and the Duo 2 part came slowly, but I'm still waiting on the Birdfy Nest piece. It's frustrating to have to wait an even longer period of time after receiving the (expensive) items! Support wasn't that great, specifically because when they wrote back, I have no clue what support ticket they're referring to, since they don't mention the item in question.
The Duo 2's main camera is pretty cool. The sound isn't that great, especually for birds in the distance. The birds have to be very close for the sound to come through. The second camera is low quality. I'm mostly satisfied with it though the Duo 2 though as a whole.
I wasn't happy with the bird bath, since the fountain always stops working (no matter the water level, and yes, it's in the sun) The camera always gets splashed with water, so you can't make out which kind of bird is using it a lot of times. I requested a refund and have yet to hear back from anyone (it's almost been two weeks now).
I haven't got to use the nest yet because I'm waiting for the piece that was broken. The nest itself is a bit smaller than I thought, and the wood is a bit rough and not as smooth as I was hoping.
Overall, I wouldn't shop at Birdfy again.
March 30, 2026
Unprompted review
Reply from Birdfy
Hi Timothy,
We’re very sorry to hear about the difficulties you’ve experienced with your devices. This is not the experience we want for you, and we genuinely want to make this right.
Please contact our Customer Support team via Birdfy Chat in the Birdfy app, by email at support@birdfy.com, or by phone at 866-749-0567 (available 9 AM – 6 PM EST). Our team will be happy to investigate the issue and guide you through the next steps to resolve it as quickly as possible.
Your satisfaction is very important to us, and we truly appreciate your patience.
Kind regards,
Birdfy
A lower cost
Service was quick and easy and right on time. The cost could have been lower otherwise very well.
April 7, 2026
Reply from Birdfy
Hi Jim,
Thank you so much for taking the time to share your experience. We're glad to hear that our service was quick, easy, and on time — that's exactly what we strive for!
We appreciate your feedback regarding the cost. We're always working to provide the best value possible, and your input helps us improve. If you ever have any questions or need assistance, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching! 🐦
Regards,
Birdfy
You are not responding to what I asked…
You are not responding to what I asked for. Stop the damn AI and have a human answer me
April 14, 2026
Reply from Birdfy
Hi Michael,
I’m really sorry for the frustration this has caused, and I completely understand how you’re feeling. This is not the experience we want for you.
Your concern is important to us, and I want to assure you that your case has been escalated. Please allow a bit more time for an update from our Tier 2 Technical Team. They’re carefully reviewing your situation and will provide you with the best possible resolution.
We truly appreciate your patience, and we’re here to support you every step of the way.
Regards,
Birdfy
The product did not fit our unit and…
The product did not fit our unit and now we are left with an item that cost us $20.00 that we cannot use.
April 5, 2026
Reply from Birdfy
Hi Nancy,
I’m really sorry to hear that the product didn’t fit your unit and that you’ve been left with something you can’t use. This is certainly not the experience we want for you.
Our team has already escalated your case to our Return and Refund team, and they’ll be reaching out to assist you with the next steps as soon as possible.
Thank you so much for your patience and understanding while we work on resolving this for you. If you ever need anything else, please don’t hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We’re always here to help!
Regards,
Birdfy
I'm enjoying my Birdfy feeder
I'm enjoying my Birdfy feeder. I decided to purchase a 5w chewproof solar panel so I don't have to bring my camera in each month to charge. It arrived sooner than expected!
April 6, 2026
Reply from Birdfy
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear you're enjoying your Birdfy feeder! The 5W chewproof solar panel is a fantastic choice. We're also glad it arrived ahead of schedule. We hope you enjoy countless amazing bird-watching moments.
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
Great photos!
The photos from the feeder have been great. Looking forward to photos from the dual camera hummingbird feeder that I just purchased.
April 13, 2026
Reply from Birdfy
Hi Tim,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying the photos from your Birdfy feeder!
How exciting that you've purchased the dual camera hummingbird feeder — you're going to love it! Hummingbirds are such amazing little creatures, and we can't wait for you to capture some stunning shots with it.
If you have any questions or need any assistance with your new feeder, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always happy to help! Happy bird watching!🐦
Regards,
Birdfy
Reply from Birdfy
Hi Taylor,
Thank you so much for your feedback! We're thrilled to hear you're enjoying your Birdfy feeder and find it easy to use. We can't wait for you to experience even more with your future purchases! We truly appreciate your support and loyalty!
If you ever need anything else, please don't hesitate to reach out through Birdfy Chat, email, or phone support (available for US customers). We're always here to help! Happy bird watching!🐦
Regards,
Birdfy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.