Bird Voyage Reviews 

281
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 201 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional professionalism, outstanding helpfulness, and consistently prompt support provided throughout the entire booking journey. Travelers consistently find the reservation process remarkably smooth and deeply appreciate knowledgeable agents going above and beyond to carefully tailor trips to individual needs. Furthermore, people emphasize that planning vacations becomes completely stress-free thanks to reliable guidance and seamless communication before and during travels. However, some customers also noted challenges with occasional ticketing delays, unexpected seat allocation fees, or difficulties securing prompt refunds for cancelled trips. A small number of reviewers experienced stressful moments when managing sudden itinerary changes or dealing with unhelpful support personnel.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that agents are very kind, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional attention to detail,... See more

Booking process

Users describe positive interactions with the booking process, highlighting smooth and straightforward... See more

Customer service

Clients share positive opinions on customer service, highlighting that representatives are consistently... See more

Holidays

Reviewers mention positive feedback about holidays, highlighting that trips are well organized, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Kevin booked our Tenerife holiday which was excellent. 1st class service, no worries all arranged for us. The only thing we had to worry about was what clothes to take. Kevin sorted everything down... See more

Rated 5 out of 5 stars

We were given a good discounted price for our tickets to Canada. However, the Airline charged us for our check-in baggage which came to around £240 each way. We had to pay the money at the airport. Ho... See more

Rated 5 out of 5 stars

On board with what was required and quick to respond to queries and made sure all trips and journeys went smooth. Rav dealt with all things appropriately during booking and post booking till return... See more

Rated 5 out of 5 stars

Sam has booked the holiday's for myself and the kids for the last year or so and I can honestly say that he's been great, really great. Brilliant customer service, always at hand to help even when we... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Cruise Travel Agency
  4. Tour Operator

Written by the company

Bird Voyage is a UK-based Travel company specializing in Holidays & Global flight bookings. We aim to simplify your journey by offering affordable Holidays, real-time booking systems, and personalized support. We at Travel Miles With Us LTD T/A Bird Voyage are registered at Suite 206, Legacy Centre Hanworth Trading Estates, Hampton Road West, Feltham, England, TW13 6D


Contact info

4.8

Excellent

TrustScore 5 out of 5

281 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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4.8

All reviews

(281)

195 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A Central America experience. I was pleased at how Kevin put my flights together in different countries to line up with my departure. He was plesent and curtious

I was impressed by the way Kevin got my flights and tour put together. He was pleasant and knowledgeable about travel. He booked my tour with Intrepid which turned out at great experience for me. Thank you Bird Voyage for getting me there and back without drama.
Kind regards
James Kennedy

December 2, 2025
Unprompted review
Rated 1 out of 5 stars

Hi last year in booked the tickets with…

Hi last year in booked the tickets with Bird voyage for my son and daughter from Heathrow to Tronto. Before booked i asked them very clearly my son is 16year and daughter 14 yes old can the fly alone . One of there agent from india told me they can fly with DELTA Airline no problem at all.Then I booked the tickets . But the departure day we 3hrs drove to Heathrow then DELTA AIRLINES refused to take my daughter in the flight said she's 14yrs only can't fly with 16yr old.But there website q4yr can fly by there own So I contacted to B V and they said need to cancel tickets and booked other flight same day and I have to pay now will get back . I paid more £1600 . Which not my fault. But i never get my money back which i paid before. £1600 Its lots money for me. Can anyone suggest how I can get my money back please

July 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I would highly recommend Kevin from Bird Voyage for any travel needs. From start to finish, Kevin handled my flight booking with the utmost professionalism, care, and dedication. It’s rare to come across someone who genuinely takes ownership of every detail, and Kevin truly did just that.

Kevin was incredibly patient, responsive, and knowledgeable throughout the entire process. He took the time to understand my requirements, offered the best possible options, and ensured everything was perfectly aligned with my travel needs. Thanks to Kevin’s expertise, the entire booking experience was smooth, stress-free, and reassuring.

What really sets Kevin apart is his commitment to excellence. He followed up promptly, double-checked every detail, and made sure I felt confident and supported at every step. It’s clear that Kevin at Bird Voyage takes great pride in his work and genuinely cares about delivering outstanding service.

If you’re looking for someone reliable, professional, and dedicated, Kevin at Bird Voyage is the person to go to. I would absolutely trust Kevin again for future travel arrangements and highly recommend his services to anyone looking for a seamless flight booking experience.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful agent / company.

I was having difficulty booking a flight to the Philippines, a lot of the advertised flights have gone by the time you actually try to book, for that reason I decided to try this company. Rav the agent was most helpful in finding a suitable flight for me, I will use certainly be using them for any future travel arrangements.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and genuine

Amazing service and genuine. I am sceptical person, and was suspicious at first as it felt like it’s too good to be true, Kevin the agent who was assisting me took a lot of time and effort to find the cheapest option for us. They are also ATOL registered and their service before and after is incredible . Thanks you Kevin and Rav

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Best experience so far

I had an amendment to be made on the luggage, Kevin is been not only able to manage the situation, but also to help me with my anxiety about the wrong luggages.

Definitely a help you want to receive!

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Trust


We made our first reservation with this company, and the staff has been very helpful. Specially CrishtalThey replied quickly every time I had a question. The only issue is that we never received the ATOL protection certificate.

November 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Birdvoyage

I was very impressed with the friendly, personal and efficient services provided by the two Birdvoyage agents who dealt with me, namely Crystal and Rav. Well done, both! I would commend the company and the above mentioned staff to anyone else considering buying their travel tickets via this company.

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

The service i received from Victor was…

The service i received from Victor was "second to none" he is "number one!". Very best indeed. He stayed calm, composed and unfazed, this is despite several changes I made to my travel plans, Victor dealt with it with true professionalism. He is a great asset to his company. Directors take care of him. I only purchased my tickets from your company because of him. Until now me and my extended family in UK (121 of us) have always purchased all our air travel tickets from one company for 45 years now. However, with the service I received from Victor I know all our immediate family travel arrangements will be carried out through you and I will do my very best to convince the extended family too.

October 27, 2025
Unprompted review
Rated 4 out of 5 stars

Rav Soni

Rav Soni, provided after sales which was beyond expectations. He helped with booking seats, board passing and any information, I asked for with regards to my flight booking. Rav is a real credit to Bird Voyage Company.
Thanks Rav...

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional customer services.

We were given a good discounted price for our tickets to Canada. However, the Airline charged us for our check-in baggage which came to around £240 each way. We had to pay the money at the airport. However after our holiday the travel agent rep ‘Jay’ was very kind and understanding and helped us get a full refund of the excess baggage charge that was paid. He gave us exceptional ‘customer services’

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I spoke with a very friendly, helpful customer services agent named Rav. Everything was explained to me in great detail and my query was solved. Very satisfactory conclusion. Thank you Mr Rav.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

I had very good experience with Bird…

I had very good experience with Bird Voyage. Great customer service skills . Steve was amazing and very helpful from finding the right flight, timings and the seats. He is an asset to the company. Thank you

October 26, 2025
Unprompted review

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