Birdy Grey Reviews 339

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the suits, describing them as premium and well-fitting. Many people highlight the exceptional customer service, noting prompt, helpful, and understanding interactions, especially when resolving issues with orders or shipping. The efficiency of delivery is also frequently mentioned, with many orders arriving quickly and on time. However, some customers expressed dissatisfaction with the product quality, particularly regarding certain dresses, describing them as thin, flimsy, or poorly sewn. There were also occasional issues with delivery services, with some packages being mishandled or delayed. A few other people also felt that sizing could be inconsistent, especially in the bust area of some dresses, or that certain items required significant steaming or alterations upon arrival.

What people talk about most

Product

Consumers have mixed feelings about the product quality. While some reviewers praise the tasteful colors,... See more

Quality

Users describe positive interactions with quality. Many customers are impressed with the high quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, often praising fast shipping and... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the easy ordering process,... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the exceptional, prompt, and... See more

Based on these reviews

Rated 4 out of 5 stars

The fabric samples are beautiful, I am planing to use Birdy Grey for my bridal part, the groom's party as well as out flower girl and ring berer. I do have to ensure that Birdy Grey has the size for y... See more

Company replied

Rated 4 out of 5 stars

The customer service was prompt and helpful. The dress got lost initially and took over 2 months to come in, however, after contacting customer support they were able to correct the address and send a... See more

Company replied

Rated 5 out of 5 stars

Exceptional service! I cannot say enough good things about this company. Suit was great fitting and premium quality. All came quickly and their customer service tops any company I’ve ever worked with!... See more

Rated 5 out of 5 stars

I'm super impressed by the quality of the suits. I wasn't expecting them to feel as high quality as they do. The "find your perfect fit" ai metrics were insanely accurate and I love how it explained h... See more

Company replied


Company details

  1. Bridal Shop
  2. Wedding Store

Written by the company

Shop fresh, affordable bridesmaid dresses online that pop in pictures in colors that complement the wedding palette, starting at $89. Birdy Grey is a direct-to-consumer bridal brand focusing on affordable, on-trend bridesmaid dresses, gifts & accessories for the marrying generation. Solving the age-old pain point around bridesmaid dresses, Birdy Grey helps bridal parties find the perfect bridesmaid dresses that pop in pictures, at prices that make everyone happy. The company was founded in Fall 2017 in Los Angeles by branding and fashion expert, Grace Lee, who brings experience working for top female brands in fashion and beauty, along with Monica Ashauer, Co-Founder and President.


Contact info

4.1

Great

TrustScore 4 out of 5

339 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

ALL garments are for short heighted people; and they're suspicious in general

Great if you have an extremely low budget for your bridesmaid's dress and are petit in height. Unfortunately these dresses are tailored only for very short women.

And it's actually not easy to tailor an off-the-rack dress to be taller, so you'll have a hard time making these work if you're average or above average height, or have a long torso.

It also gives scammy when "production time" is 4-6 weeks but cheap $8 rush ordering is magically available within just 1 week?

They also violate US garment regulations by not disclosing fabric content on the garment tag! They engage in malicious compliance by marking the tag "100% satin" -- actually "satin" is not a material, it's a construction! You can be assured that such garments are 100% polyester, not that there's anything wrong with that, but there is something wrong with not complying with the requirement to disclose that.

April 23, 2026
Unprompted review
Rated 1 out of 5 stars

Run..do not buy from them

Run..do not buy from them. The have so many issue with the system for payment and refunds. They also took off the ability to review Birdy Grey page down...that should tell you. Had to dispute the charge via my bank because Birdy Grey claimed that my bank or shopify was the issue and after reaching out and confirming that was not the case...still nothing and claiming it was not them. You will never get your money back. Do not bother with this site. It will get shut down.

April 22, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Quality Fabric and Stitching

Dress ripped in my hands just trying it on. This was just from me turning the dress on my body gently. Terrible quality. They charge you 12$ shipping and 12$ return — so 24$ for the privilege of trying on this Forever 21 quality dress. What a scam

April 20, 2026
Unprompted review
Rated 1 out of 5 stars

the sizing of the dress was completely…

the sizing of the dress was completely mistaken i received an xs which could fit two of me in it, the boning of the dress is flimsy, the material is paper thin. i spent almost $150 on this dress for a wedding for it to be shien quality absolutely disappointed. i have to take it to a tailor for it to even fit me properly without falling off, and that’ll cost me another $150

April 6, 2026
Rated 5 out of 5 stars

I was extremely happy with my first…

I was extremely happy with my first order of fabric swatches, not to mention they were completely free! Including shipping! My experience has been great so far and I’m so excited for my bridesmaids to purchase their dresses!

April 6, 2026
Rated 1 out of 5 stars

Sizing is awful

Sizing is awful, not only did I have to pay $160 to get a crappy dress, now I’m going to have to pay more $$$ to have it totally altered. No free shipping or returns or try before you buy policy. Don’t waste your money here.

April 3, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look