The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option othe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... See more
Company replied
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference) Service from Birlea was very good and kept updated, but the same can't be said for Homebase w... See more
Company replied
From buying the sets at Furniture Village at Handforth Dean to delivery our experience was great. The delivery team were patient with us as we had to delay delivery several times because of delays in... See more
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Company details
- Furniture Manufacturer
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Furniture Store
- Manufacturer
Written by the company
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Contact info
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, United Kingdom
- 01332 812870
- info@birlea.com
- birlea.com
4.3
Excellent
4K reviews
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I took a day off work to wait for this product
I had some excellent customer care service from Birlea this week when the product I ordered failed to arrive. It was ordered through Wilco, who it is fair to say offered me no help at all and its tracking system was totally innafective. Thank you Birlea for tracking my delivery down to the courier and ensuring that I would recieve the item in question in a couple of days. Happy St George's Day. Thanks for your help. Mr N Needs
April 21, 2026
Reply from Birlea Furniture
We’re really sorry to hear about your experience, Mr Needs — we completely understand how frustrating this must have been, especially after taking a day off to wait in for your delivery.
Not having any update, along with issues tracking your order and getting in touch, is far from the level of service we expect. Our transport team will be looking into this further, as this certainly isn’t the standard we aim to provide.
If you’re able to share your order details with us directly, we’ll make sure this is investigated as a priority and work to get you a clear update on your delivery as soon as possible.
Good delivery service
Good delivery service. Delivered within the time frame. Well packaged items.
April 16, 2026
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear that you were happy with the delivery service and that your items arrived within the expected timeframe and in good condition. We hope you enjoy your purchase!
Expected to be delivered last Tuesday
Expected to be delivered last Tuesday, but will get it on Tuesday only this week and on unsuitable time gap.
Only I got a reminder to "tell more about experience", but this is not delivered yet.
But only experience of delays.
April 17, 2026
Reply from Birlea Furniture
We’re sorry to hear about the delay to your delivery and the inconvenience caused by the time slot provided. This isn’t the standard we expect, and we understand how frustrating this must be.
I can see this is out for delivery today so if you experience any further issues then please let us know.
Bedroom furniture
Great delivery experience. Very heavy to get upstairs but done efficiently
Lovely furniture and looks so modern and fits well in bedroom
April 16, 2026
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear you had a great delivery experience and that everything was handled efficiently, especially with the heavier items.
It’s lovely to know you’re happy with the furniture and that it fits so well in your bedroom. We hope you enjoy it!
Next day deliver of Birlea TV stand
Next day deliver of Birlea TV stand
TV stand sturdy, looks good
April 17, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear your Birlea TV stand arrived quickly and that you're happy with how sturdy it is and how it looks. We hope you enjoy it!
I love the bed but the delivery was awful
I love the bed but the delivery experience was awful. I bought through Debenhams and waited in a whole day for delivery until 9pm. There is no phone number to contact them and I was told by the AI bot to wait a week and if the item doesn’t show up then get back in touch to follow it up! Such a disappointment
April 16, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your feedback, and we’re really sorry to hear about your delivery experience.
We completely understand how frustrating it is to wait in all day for a delivery, especially when communication is unclear and you’re left without a direct way to get updates. This is not the standard we expect, and we appreciate how disappointing this must have been.
Our transport team will look into this further, as the delays and lack of communication you’ve described fall short of the service we aim to provide.
We’re glad to hear you love the bed itself, and we’re sorry again for the inconvenience caused around the delivery.
Excellent staff friendly put furniture…
Excellent staff friendly put furniture together where we required it .Advice given on securing and operation .
April 15, 2026
Reply from Birlea Furniture
Thank you for your review! We're delighted to hear that our team were friendly and helpful, and that the furniture was assembled just where you needed it. It’s great to know the advice on securing and operation was useful too. We hope you enjoy your furniture!
Easy process great product
Ordered from here on line as seen product elsewhere much more expensive. Process worked as expected arranged delivery and it all happened seamlessly. Very deep drawers good quality lovely handles. Came in a box so we did have to unpack and dispose.
April 8, 2026
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear the ordering process was smooth and that everything arrived as expected.
It’s great to know you’re happy with the quality, the deep drawers and the handles – always good to hear the details are appreciated. We hope you enjoy your new furniture!
Scratches on headboard and a chunk of…
Scratches on headboard and a chunk of wood missing. One side had holes in the incorrect place so waiting for replacement.
April 17, 2026
Reply from Birlea Furniture
Thank you for taking the time to leave your feedback, and we’re really sorry to hear about the issues you’ve experienced with your order.
We understand how disappointing it is to receive parts with scratches and damage, as well as incorrect drilling on one side. This is not the quality we expect from our products, and we appreciate you flagging it.
I can see this has been passed to us by the retailer and we are just awaiting a final few details. We’ll make sure the replacement is processed as quickly as possible so you can get everything fully resolved.
Thank you again for bringing this to our attention, and we’re sorry for the inconvenience caused.
Appalling delivery service
We experienced appalling service from Berlea. We waited in for the delivery of our item 3 times before it was finally delivered on the 4th attempt!! It took 4 weeks from the initial date! The previous 3 occasions the item had not been put on the van! Communication was not great and I when I rang and messaged them in the morning of the 4th delivery to check the item WAS on the van, I did not get a response. The item was left in the right area of the room but we were not asked if this was in the right place in that area. It was a very heavy item so difficult to move. Managed should have personally made sure the item was in the van.
April 16, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience.
We completely understand your frustration around the multiple delivery attempts and the delays involved. This is not the standard of service we aim to provide, and we appreciate how inconvenient it must have been to wait in on several occasions only for the item not to be loaded onto the van.
We also apologise for the lack of communication you received when trying to check on the status of your delivery. Our transport team will be looking into this further, as this falls short of the standard we expect and will be addressed internally.
Regarding the placement of the item, we’re sorry that this wasn’t confirmed with you on delivery. We understand how important it is, especially with heavier items, to ensure everything is positioned exactly where you need it.
Thank you again for bringing this to our attention, and we’re sorry for the frustration this caused. We have requested further information from yourself so that we are able to look into this further for you.
Beautiful bed
The bed i got is beautiful. It was fairly easy put together. I paired it with a matress from amazon and it is so comfortable.
There were some paint chips on the frame work. I did send a message via b and q but got no response.
Other than that my little girl loves it, and prefers her bed to mine ! .
As requested a order number please can you send an email address for me to contact you please.
April 10, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear you’re happy with the bed and that it was easy to assemble – and even better that your little girl loves it so much!
We’re sorry to hear about the paint chips and that you didn’t receive a response. If you’re able to provide your order number our Customer Service team can look into this further.
Thanks again for your feedback!
The bedroom furniture is beautiful
The bedroom furniture is beautiful. Well made quality products. I love it my bedroom looks amazing.
April 11, 2026
Reply from Birlea Furniture
Thank you for your review! We're delighted to hear how happy you are with your bedroom furniture and that you're pleased with the quality.
It’s great to know it’s made such a difference to your space – we hope you continue to enjoy your new bedroom!
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear you were happy with the service and that the delivery was prompt.
It’s great to know our team came across as professional too – we really appreciate your feedback!
The person who did the delivery was…
The person who did the delivery was really helpful and polite
April 16, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your review! We're really pleased to hear the delivery driver was helpful and polite – we’ll make sure this is passed on to the team.
We hope you’re happy with your order and enjoy your furniture!
I thoroughly recommend this Company
Good product, clear and up to date communication regarding despatch and delivery. I would definitely recommend this company.
April 14, 2026
Reply from Birlea Furniture
Thanks for your review! We're really pleased to hear you're happy with the product and that communication around dispatch and delivery was clear and up to date.
We really appreciate the recommendation, and if you ever need anything in the future, we’re always here to help.
Very poor service
One of the men didn’t take off his shoes when it was muddy and wet outside. They couldn’t adjust the dressing table they put together, and left me to sort out the non-alignment of the drawer and the door. Even though they agreed it was out of line. The explanation for this was “we only put the furniture together, we don’t get trained for this, we don’t have the right tools on us, you’ll have to ring Furniture Village, they’ll sort it out.” They couldn’t get away quick enough. Very poor service having brought the wrong item in initially as well.
April 15, 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your review, and we’re really sorry to hear about the experience you’ve described.
This is not the standard we expect from our delivery and assembly service. Our transport team will look into this further to understand what happened and ensure it is addressed appropriately.
We’re also sorry to hear there were issues with alignment during assembly and that the wrong item was brought initially — we appreciate how frustrating that must have been.
We have requested further information from you so that we are able to investigate this for you.
Excellent service 👏
Excellent service 👏
Communication, delivery and continuously kept up to date with delivery and time schedule. Courteous delivery guy.
Thank you Birlea Furniture
5*
April 15, 2026
Unprompted review
Reply from Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the service from start to finish!
It’s great to know the communication and delivery updates kept everything clear, and that our delivery team were courteous on the day — we’ll be sure to pass that on.
Thanks again for choosing Birlea Furniture, and if you ever need anything in the future, we’re always here to help.
On time and excellent customer service.
April 13, 2026
Reply from Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the on-time delivery and our customer service.
If you ever need anything in the future, we’re always here to help.
Professional delivery
Perfect. On time.
Polite and professional delivery to my bedroom. A1. Highly recommend
...
April 14, 2026
Unprompted review
Reply from Birlea Furniture
Thank you so much for your kind words!
We’re really pleased to hear that your delivery arrived on time and that our team were polite and professional — it’s exactly the level of service we aim to provide.
We truly appreciate your recommendation and hope you enjoy your new purchase!
Fab communication, tracking & delivery!
Bought the Stockwell Wardrobe and drawers. Can't comment on these yet as only just delivered and not opened yet. However, the two young delivery guys were great and very polite. All communication from the company was fab and the tracking info brilliant! Would recommend.
April 14, 2026
Unprompted review
Reply from Birlea Furniture
Thank you for your lovely feedback!
We’re so pleased to hear that you had a great experience with our delivery team and that you found the communication and tracking helpful — that’s exactly what we aim for.
We hope you love your Stockwell wardrobe and drawers once they’re all set up, and we really appreciate your recommendation!
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