Birstall Reviews 31

Ordered a Charbroil Barbecue from Birstall which was delivered promptly. Price was competitive and communication from their couriers excellent. I would highly recommend.

Very good prompt customer service.
I ordered some reclining chairs from Birstall’s website. The payment was rejected by my bank and when I tried again it didn’t seem to allow the purchase so I ended up buying elsewhere. Unfortunately the purchase had gone through, so I emailed Birstall to cancel it (as the other supplier had a very quick lead time which I needed).
I was contacted immediately by a lovely lady called Anne who was very understanding and agreed to refund the purchase without any quibble.
Excellent customer service. Thank you.

Ordered a BBQ from the website which clearly stated 'in stock'. Received an email a few days later stating that it wasn't in stock although still shows as in stock. Should not have an e-commerce business.

I ordered aquatic plants from Birstall on two occasions and will continue to do so in the future.

The advice I received was second to none and the member of staff who assisted me was friendly and knowledgeable on the subject.

The plants I received were all of high quality and at an impressive size (I expected baby plants, I received plants that were well grown) and look amazing in their new home amongst my fish.

Despite the wait for the plants (they're ordered from Europe and not kept in stock... this means the quality of the plants has not deteriorated over time by being stored for prolonged periods) I will be using their services again as I like to reward good companies with my business. I have more space to plant in so Birstall can look forward to me placing more ordered with them.

On 22nd March I enquired if a BBQ would be available by 6th April for a birthday present and got the following response:

"Yes, I should think so. Until they physically arrive here, we cannot guarantee a date, but Char Broil have confirmed this morning they have landed in the UK now and are on the way."

I heard nothing. I chased by email on 31st March - got no reply.

Rang on the Easter weekend - they were closed.
Rang 9:30 on 6th spoke to a helpful person - who said she will speak to a director.
Heard nothing - rang at 2pm left a message heard nothing.
rang at 3pm left a message and got the following email reply:

"I am sorry we aren’t able to get to the phone today
I am sorry, but we are still waiting for this to arrive
I have chased charbroil today and they are getting back to me just as soon as they can
Many apologies"

Delivered a card without the present!!!!!!

Sent an email and made an appointment to visit the store: When I visited I was given excuses and when asked a £25 discount to take the display model. I found this insulting and asked for a refund and said I would get one elsewhere - I was told good luck there are not many about. Got one straight the way from NottCutts notcutts.co.uk excellent service, and cheaper!!!!!

Excellent service from Jordan with my Kamado Big Joe buy. Delivered and assembled almost instantly. Very happy all round. Just need to start using it now!

Shambles. They are not really up to running an e-commerce site. To their credit - they are polite when they fail to deliver something (twice).

Perfect customer care. Professional, helpful and friendly staff.

I ordered a summerhouse from Birstall and am one happy Customer.
It did take Birstall 2 attempts to do it.. but more than happy with why.
The first failed attempt was due to one of the panels being twisted - not really visible - but resulting in the fitting being visibly at fault.
The fitters took it down / back and ordered a new unit fromthe manufacturers.

On both occasions they turned up when they said they would, did the install, cleaned up after themselves.

Any complaints from me?
None.

Ordered from Birstall a number of times and have had good deliveries but the one time a couple of items are missing from the delivery I found that I was unable to contact them in any way to resolve the issue. Therefore I am now out of pocket for the cost of the missing items. I will never use them again.

I ordered my tree on the 3rd of Dec to be delivered today - 19th Dec. I have just (4pm) received an email and text message to say it will be delivered TOMORROW. I have waited in all day for delivery - and won't be available to accept the tree tomorrow.
I have family coming tomorrow and wanted to have the tree up and decorated this evening before they arrived, but obviously this is not now going to happen.
So, I have been very let down by this company - despite having ordered the tree more than two weeks ago. I have emailed the company twice for an explanation, but - perhaps not surprisingly - no reply.
So, let this be a warning to others who may be thinking of relying on this company to deliver a Christmas tree. Don't do it. They clearly cannot be relied upon and I now bitterly regret thinking that they could.