The process of ordering is quick and easy. When i've needed to speak to the head office, the team are prompt to reply, keen to help and genuinely cared about sorting our my enquiry. We recommend... See more
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Ordered Complete Essentials Kit for Birth Pool in a Box which arrived within 48 hours of placing order. The kit was great, and so much easier buying as a package rather than sourcing everything indivi... See more
Excellent customer service. Pool arrived literally the next day from the time I ordered it. Was worried it wouldn’t come in time as I ordered the pool literally a week before I was due so was well ple... See more
Company replied
We ordered our Birth Pool in a Box for a baptism. It was the perfect solution. Easy to inflate and sturdy once inflated and filled with water. Also it maintained the temperature very well. It was easy... See more
Company details
Written by the company
Birth Pool in a Box is the gold standard for home water births, trusted by mothers and midwives alike to create a safe, calming, and empowering birthing experience. Designed with care and expertise, our high-quality, durable, and portable birth pools have supported thousands of families during one of life's most precious moments. Recommended by NHS Trusts and home birth professionals, every product we offer meets the highest safety standards and best practices, giving you peace of mind when it matters most. Whether you're planning your first home birth or adding water birth to your journey, you can trust Birth Pool in a Box to provide the reassurance, support, and comfort you deserve.
Contact info
Suite 543, 51 Pinfold St, Birmingham, B2 4AY, Birmingham, United Kingdom
- 0800 035 0514
- orders@edelimmersys.com
- birthpoolinabox.co.uk
4.9
Excellent
283 reviews
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Great service
January 23, 2024
Great service!
December 11, 2023
Fantastic Product
Fantastic product, and fantastic customer service. Above and beyond. I don't normally leave reviews, but I was very impressed with the high level of customer service. Just what was needed at this very precious time.
November 13, 2023
disappointed
Hi, we were disappointed to find a small puncture in the bottom section which we had to put a patch on.
October 31, 2023
Reply from Birth Pool In A Box
Sorry to hear that Keith. Did you contact our support at the time? Have emailed you to understand what happened and which size & batch of pools. Thanks
Would recommend
Went for hiring a pool for a homebirth. Delivered on time. Everything was in the box that was ordered. Good quality. Had the smaller pool which is plenty big enough. Would recommend.
October 9, 2023
Hole
I received the liner and followed the instructions on the packaging, just to realise when I filled up the pool it had a small hole.
Update: I received an email from the CEO and thankfully they was able to give me a full refund with an apology so my review is based on the customer service.
October 11, 2023
Reply from Birth Pool In A Box
Ryan, thanks for your comments and sorry to hear that - how disappointing for you and your partner. Per our email exchange we have issued a refund on your order and wish you all the best going forward.
Amazing experience and such high…
Amazing experience and such high quality products. Thank you!
August 29, 2023
Reply from Birth Pool In A Box
Thank you and best wishes!
Great products and customer service…
Great products and customer service enabling people to give birth comfortably at home.
August 29, 2023
Reply from Birth Pool In A Box
Thank you! Best wishes.
Reply from Birth Pool In A Box
Thank you! Best wishes.
Quick delivery and simple instructions.
Quick delivery and simple instructions.
We had the most perfect experience using these products 🥰
August 13, 2023
Reply from Birth Pool In A Box
Delighted to hear that Hayley! Best wishes
Perfect just what I was looking for…
Perfect just what I was looking for food price and quick delivery thank you
June 28, 2023
Reply from Birth Pool In A Box
Great to hear - thank you!
Excellent service as always.
Excellent service as always.
Speedy delivery of requested items arriving in great packaging.
June 25, 2023
Make sure you buy liner as well as kit
Liner should be included in the birth pool kit would help in the future
May 22, 2023
Reply from Birth Pool In A Box
Thanks for taking the time to post a review. We do not put liners in our kits because the Personal Pools come with a liner. We can do better at making that clear.
Thanks again and best wishes.
Just what we ordered!!!
I recently hired a birth pool in a box and so purchased a liner and basic filling pack. Everything was easy to set up and use with the help of your trusty instructional videos and I had a very positive birth experience as a result. Thank you
April 25, 2023
Great experience.
The pool and the accessories are of very high quality. The smaller pool was more than enough for our needs. The pool was easy to fill and instruction videos were helpful. Overall the pool provided an amazing birthing experience.
April 10, 2023
Pool arrived the next day
Pool arrived the next day. Really easy to use. Clear instructions. The pool was very comfortable.
April 2, 2023
The turn around for items ordered is…
The turn around for items ordered is really great, which is important considering I'm supplying clients and sometimes at short notice. Customer service is very good too
March 29, 2023
Aka ways helpful with any queries and…
Aka ways helpful with any queries and quick to process orders 😊
March 21, 2023
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