I would love to give more stars because I really enjoy doing it. BUT I am fed up with the distance not working on the app please don't say it's because of my network/phone, it happens to my husband as... See more
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Great app and easy to use, occasionally it freezes and says no distance recorded and I have walked the dogs for over 3 miles. Vouchers easy to download and use.
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Not always working when out slow to update
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The biscuit app was initially very good.you were rewarded for walking your dog you could see the route taken and distance walked.a very technical hliches when walks were not saved or difficulty upload... See more
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Company details
About Biscuit Pet Care
Written by the company
Biscuit is a pet wellbeing rewards app that's free to use and rewards you for walking and taking care of your dog.
When you and your dog meet your personalised daily activity goals and complete badges, you'll earn Biscuits to spend on vouchers and offers from a range of much-loved national retailers such as Amazon, Just Eat, Nando's and many more.
Download the Biscuit app
Contact info
Cromwell Road, SW7 4AF, London, United Kingdom
- support@biscuitpetcare.com
- biscuitpetcare.com
3.9
Great
2K reviews
Replied to 21% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Can't get it to work
**** updated review ****
Following extensive consultation with pitpat customer services who were absolutely superb I received a replacement activity monitor which is working fine . Pitpat customer service really cannot be faulted.
Slightly disappointed that pitpat walk data does not transfer to biscuit and you have to individually start a walk on biscuit each time but the mapping function and activity log are wonderful.
I have upgraded my star rating now.
Original review - I am a waggel customer. Received free pitpat via biscuit. App still says it's ordered. Can't get activity monitor to sync. I press the button. Paw goes orange. It's not working. Waste of time I feel
December 13, 2025
Unprompted review
Reply from Biscuit Pet Care
Hello Mark,
Thank you for taking the time to share your experience. We’re really sorry to hear how frustrating this felt at the time. We completely understand how disappointing it is when something doesn’t work as expected, especially when you’re excited to get started.
We’ve checked on our side and can see that your PitPat has since been successfully activated and synced. Activity data came through on the 17th and 18th of Dec, and your account was awarded the Biscuits for syncing, which tells us everything is now working as it should, which is great! It looks like the initial delay may have been part of the setup process, which can sometimes be a bit confusing on first use.
If anything still feels unclear, or if you’d like help with your Biscuit app, our fantastic support team would love to help. You can reach us anytime at support@biscuitpetcare.com and we’ll happily walk you through things step by step.
If you feel that things are running more smoothly now, we’d really appreciate it if you considered updating your review to reflect your current experience. Feedback like yours helps other pet parents know what to expect and helps us continue improving Biscuit for everyone :)
Thank you again for choosing Biscuit and we wish you and Denver many happy walks throughout this festive season! 😊
Warm regards,
The Biscuit Team
Brilliant Biscuit Petcare
I cannot fault biscuit petcare any problems they are quick to sort out any problems. I am a subscriber and will continue to be. I don't need any motivation to walk my dogs but it just makes it more fun and with the pitpat activity trackers I am always on top of how far we're walking. I know not everyone was happy when it went over to subscription but it works for me
December 11, 2025
Reply from Biscuit Pet Care
Hello Diane
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friends, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them!
Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mates!
Warmest regards,
The Biscuit Team
Improved mental health
Just enjoy the tasks and quizes good for mental health and getting out
December 3, 2025
Reply from Biscuit Pet Care
Hello Tania
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Highly recommend getting Biscuit
Thoroughly enjoying Biscuit and highly recommend it for anyone with a dog.
I think I've earned nearly £100 in rewards over the last year, so it is worth paying the subscription fee.
November 12, 2025
Reply from Biscuit Pet Care
Hi Jason
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com, we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Used to be brilliant… now just another cash-grab
I’ve used Biscuit for years, and it genuinely used to be an amazing community-driven pet-walking app. It felt friendly, supportive, and centred on pet wellbeing. Unfortunately, the app has completely changed — and not for the better.
Over the past year, Biscuit has become increasingly commercialised. Features that were once free and core to the community now feel locked behind paywalls, pop-ups, or upsells. The focus has shifted from helping owners bond with their pets to squeezing every possible penny out of users. What used to feel like a neighbourhood hub now feels like a storefront.
I’m far from the only one saying this. Recent App Store reviews echo the same frustrations: long-time users calling the app “greedy,” “unrecognisable,” and “a waste of time compared to what it used to be.” It’s disappointing to watch a genuinely useful tool lose its heart for the sake of profit.
Unless the developers reverse course and remember why people loved Biscuit in the first place, I’d strongly recommend avoiding it. There are other pet-walking apps out there that still value their users over monetisation.
A real shame — this was once one of my favourite apps, and now I barely recognise it.
November 28, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Jake,
Thank you for taking the time to share this, especially as someone who has been with Biscuit for such a long time. It is genuinely hard to read that something which once felt supportive and community-driven now feels unrecognisable to you, and we are really sorry for that disappointment.
You are right that Biscuit has changed. The reality is that the old way was not sustainable long-term. To keep Biscuit around, improving, and properly supported, we had to evolve how the app works and how it is funded. Without that shift, Biscuit simply would not be able to continue.
What has not changed, and never will, is our mission. Biscuit exists to help dogs live healthier lives and to support the bond people build with them through everyday habits like walking. That is still the reason we build features, track walks, and reward positive routines. Premium options help fund the team, the technology, and the ongoing improvements that keep the app running for everyone, including those on the free plan.
We understand that change can feel like something being taken away, especially when you have seen Biscuit. Your feedback is important, and it helps us reflect on how we communicate and balance sustainability with the warmth and community that people loved from the start.
If you would like to talk this through or share more about what you miss most, we would genuinely welcome that conversation at support@biscuitpetcare.com.
Thank you for being part of Biscuit’s journey, past and present. We are still here to make every step count, and we hope we can earn back your trust.
Warm regards,
The Biscuit Team
Biscuit is quite innovative
Biscuit is quite innovative. I think it’s a great app and along with PitPat I am managing to explore all the advantages of having it. I have struggled a bit with finding my way around and achieving goals with my dog. I am elderly so understand that new technology isn’t my forte
I do love the collar monitor to log walkies
November 13, 2025
Reply from Biscuit Pet Care
Hi Irene
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Love this app
Love this app, always encourages you to take the dog out regardless of the weather. It’s fun and easy to use, becomes part of your routine as much as putting the dogs lead on!
November 13, 2025
Reply from Biscuit Pet Care
Hello Clare
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Love using the biscuit app for walking…
Love using the biscuit app for walking the dogs. It tracks our walks and gives us rewards at the same time! Good offers available too!
November 10, 2025
Reply from Biscuit Pet Care
Hi there
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Rewards for walking my dog cant go…
Rewards for walking my dog cant go wrong but downside only available to Waggel insurance members
November 3, 2025
Reply from Biscuit Pet Care
Hello Cheryl
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
It helps me to get up and walk my dog…
It helps me to get up and walk my dog everyday. And I get a good walk to . Very enjoyable we love it .
November 8, 2025
Reply from Biscuit Pet Care
Hi Wendy
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Reply from Biscuit Pet Care
Hi there
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Reply from Biscuit Pet Care
Hello Dawn
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Reply from Biscuit Pet Care
Hi Yvonne
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
It’s a good way to keep track of your…
It’s a good way to keep track of your dogs walking with rewards aswell
November 2, 2025
Reply from Biscuit Pet Care
Hello Marion
Wow! Your fantastic 5-star review has us wagging our tails in excitement! Knowing that Biscuit has become a helpful sidekick on your pet care journey fills us with joy. Our mission is to make every step count for you and your furry friend, and it’s heartwarming to know we’re hitting the mark.
Your glowing feedback keeps us motivated to add even more wag-worthy features and surprises to Biscuit. If you have any pawsome ideas or suggestions, we’d love to hear them! Feel free to email us at support@biscuitpetcare.com anytime.
Thank you for being part of the Biscuit family. Here’s to even more adventures with your best mate!
Warmest regards,
The Biscuit Team
Great help as always
At first I had a little trouble using the site as I couldn’t get it to work, but the biscuit team have been so helpful in my troubles with the internet.
I actually think it was my fault it wasn’t working but there help was fantastic so thank you
October 16, 2025
Reply from Biscuit Pet Care
Hi Dan
We’re over the moon about your 5-star review—thank you!
It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.
If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.
With gratitude,
The Biscuit Team
Really enjoying this app it’s increased…
Really enjoying this app it’s increased mine and my dogs fitness and I’ve just earned my first voucher.
October 21, 2025
Reply from Biscuit Pet Care
Hi Gemma
We’re over the moon about your 5-star review—thank you!
It’s such a delight to hear about your positive experience with Biscuit. Your kind words are the ultimate treat for our team! At Biscuit, we believe that every walk, treat, and little win matters. We’re so glad we’ve been able to make your journey with your furry friend even more special.
If there’s anything you’d like to see more of, please don’t hesitate to share your ideas at support@biscuitpetcare.com. We’re always listening and love hearing from you! Thanks again for your kind words and for being part of the Biscuit journey.
With gratitude,
The Biscuit Team
Great app though a few adverts which…
Great app though a few adverts which can be annoying but getting points while walking the dog is great fun
February 21, 2025
Reply from Biscuit Pet Care
Hi Stacey
Thank you so much for taking the time to leave us a 5-star review!
We’re thrilled to hear that Biscuit has made a positive impact on your pet care routine. Knowing we’ve added a bit of joy and ease to your daily life is exactly why we do what we do. Your feedback truly means the world to us. It inspires us to keep sniffing out ways to make Biscuit even better for you and your furry friend.
If there’s anything you’d love to see or suggest, drop us a line at support@biscuitpetcare.com—we’d be all ears! Here’s to many more rewarding moments with your four-legged companion.
Many thanks,
The Biscuit Team
Spoilt it now
Used to be really good and could get vouchers regularly but now takes ages to get enough points, shame
October 8, 2025
Unprompted review
Reply from Biscuit Pet Care
Hi Jane,
Thank you for taking the time to share your feedback. We completely understand how you feel. It can take a little longer to build up points now. The previous system simply was not sustainable, and these updates were needed to keep Biscuit going strong for the long run .
We are still here to make every walk worthwhile, and we will keep adding features and rewards that make caring for your dog fun and rewarding. Your feedback really helps us improve, so thank you for sharing.
Warm regards,
The Biscuit Team
Reply from Biscuit Pet Care
Hi Eileen,
Thanks for sharing your thoughts. Just to let you know, if you have Biscuit Plus, you will not see any adverts in the app, it is a completely ad-free experience. The free version still includes ads to help keep Biscuit running for everyone, but Plus removes them and unlocks higher biscuit earn rates and extra perks for you and your dog.
If you would like to find out more about Biscuit Plus, you can check your app store for details on upgrading.
Wishing you many more rewarding walks ahead,
The Biscuit Team
Easy to navigate
Easy to navigate, fun to use , lots of ways to earn biscuits for goodies .
Emailed and responded quickly- thanks
October 3, 2025
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