Bismillah Tours Reviews 

416
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 188 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff and trip advisors for their exceptional helpfulness, warm attitudes, constant communication, and prompt responses throughout the entire planning journey. Travelers note that knowledgeable agents make booking hotels, customizing packages, and arranging quick visa processing exceptionally smooth, well organized, and completely stress-free for families. Some reviewers were not happy with occasional communication gaps, unexpected logistical requests from local drivers during transit, and coordination issues. People also mentioned feeling somewhat overwhelmed or facing minor hurdles related to difficult seasonal timing, slow support responsiveness, and challenging vendor interactions.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting that team members are extremely... See more

Service

Customers had positive experiences with service, frequently praising agents for creating custom packages that... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that support agents listened... See more

Holidays

Clients share positive opinions on holidays, noting wonderful experiences and successful journeys for Hajj... See more

Response time

Consumers find response time to be positive, highlighting that people are consistently helpful, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were previledged to work with Rawal Abbas of Bismillah tours for our Umrah recently and it was an amazing experience plus the price was pocket friendly. Everything was just on point, ranging fro... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Ms. Fatima enough for her incredible help in managing my Umrah package. She went above and beyond to find the absolute best accommodation options and handled the entire visa processing... See more

Company replied

Rated 5 out of 5 stars

A very nice and wonderful experience with the Bismillah Tours. They keep us well informed, calm and cozy during the whole trip. Our coordinator and trip advisor Hussnain Kiyani a very cooperati... See more

Company replied

Rated 5 out of 5 stars

Hussnain Kiyani has excel at the planning our journey to Umrah. He has been so helpful arranging from flights, hotel and train . What was most impressive to me was how fast his response was. He was h... See more

Company replied



Contact info

4.9

Excellent

TrustScore 5 out of 5

416 reviews

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4.9

All reviews

(416)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Umrah

I’m so glad I booked with this company. Everything went so smoothly and all my questions were answered. Would definitely recommend. Noman Khan helped me tremendously and was great. He was very responsive and always there when needed.

March 26, 2026
Unprompted review
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Reply from Bismillah Tours

We’re really happy to hear everything went smoothly for you, and that’s exactly the experience we aim to provide.

It’s great to know that Noman Khan was there whenever you needed him and made the whole process easier with his responsiveness and support. We’ll be sure to share your kind words with him.

Thank you for your recommendation sister, it truly means a lot. We’d love to assist you again whenever you’re planning your next journey, InshaAllah.

Rated 5 out of 5 stars

Bismillah Tours

We have very good experience with Bismillah tours, especially Fatima Zahra from Bismillah was very helpful. She guided us through and booked the best hotels in Mecca and Medina. Fatima is very knowledgeable, professional, detail oriented and she knows her subject. We have excellent experience working with Fatima from Bismillah tours. Thanks.

February 28, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you brother for sharing your experience with us. It’s truly wonderful to hear that your journey went so well and that everything met your expectations.

Fatima Zahra will be especially pleased to know that your stay in Makkah and Madinah was comfortable and well arranged. She truly puts a lot of care into planning each trip, so your words mean a lot.

We sincerely appreciate your trust and hope to assist you again for your future travels, InshaAllah.

Rated 5 out of 5 stars

Ali is professional

Ali is professional, and very quick to respond. Thank you, Ali.

March 26, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for your kind words! We’re glad to hear that Ali’s professionalism and quick responses made your experience a positive one.

We truly appreciate your feedback and look forward to assisting you again whenever you need us, InshaAllah.

Rated 5 out of 5 stars

I had a wonderful experience with Bismillah Tour

I had a wonderful experience with Bismillah Tour. Brother Hamza was incredibly helpful throughout the entire process and made planning my journey so much easier. He really took the time to understand my needs and worked within my budget to create the best possible experience for me.

What stood out the most was how responsive and attentive he was; any questions or concerns I had were addressed quickly and thoughtfully. His dedication and care truly made a difference, and I felt supported every step of the way.

I highly recommend Bismillah Tour to anyone looking for a smooth, well-planned, and enjoyable travel experience.

March 17, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing such a thoughtful review. It’s genuinely rewarding to hear how smooth and comfortable your planning experience was.

We’re especially pleased that Brother Hamza took the time to understand your needs and worked within your budget to create something that suited you perfectly. That personal attention and responsiveness are exactly what we aim to provide, so it’s great to know you felt supported at every step.

Your kind recommendation truly means a lot to us. May Allah bless your journey and accept your Umrah, and we’d be honored to assist you again in the future, InshaAllah.

Rated 5 out of 5 stars

Good Service

I had a good experience with this company. They were very responsive and helpful during the whole process. Thank you to Faheem!

March 4, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for taking the time to share your experience sister. We’re glad everything went smoothly for you and that you felt supported throughout the process. Faheem will really appreciate the shoutout.

We hope to assist you again on your next journey, InshaAllah.

Rated 5 out of 5 stars

They went far beyond what any travel agent is expected to do

Our family had the honor of performing Umrah in January 2026, and we entrusted Bismillah Tours to organize everything. From start to finish, the experience was seamless. They gave us multiple package options, clearly explained every detail, and helped us choose what worked best for our family.

I especially want to recognize Brother Ali.

My parents are senior citizens and traveled on their own. They’re not very tech-savvy and needed extra care and guidance throughout the journey. Brother Ali went far beyond what any travel agent is expected to do. He supported them like a true family member. His communication, responsiveness, and genuine concern gave us complete peace of mind.

During the trip, both of my parents unfortunately became seriously ill in Madinah and had to be hospitalized. They ended up overstaying for seven additional days beyond the original plan. In that stressful time, Brother Ali stepped in and helped us manage the extended stay arrangements smoothly. He personally checked in with us every single day to make sure my parents were okay and to see if we needed anything.

This level of care is not something you can put a price on. It wasn’t just customer service — it felt like family support.

We are overwhelmingly grateful to Bismillah Tours and especially to Brother Ali for the compassion and professionalism they showed us. My parents even prayed for him during their Umrah, which says everything about the impact he had on our family.

Without hesitation, we will choose Bismillah Tours again for any future trips. They have earned our lifelong trust and positive word of mouth.

May Allah bless them with continued success in all their future endeavors.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Umrah travel

We were planning to go to Umrah but with the escalation of violence we end up not traveling. During our inquiry and planning process, Hamza was very responsive and always able to answer questions and provide us reasonable quotes. Hope we will plan the travel and we will come back to Him. Hoping and praying for peace.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ 5 Star Service

I had an excellent experience working with Rawal Abbas as my travel agent. From the very beginning until the end of my trip, he was extremely helpful, professional, and supportive.

He was very informative, polite, and always ready to answer all of my questions. Even when we faced flight cancellations and delays due to bad weather, Rawal Abbas was consistently available and did his best to assist me throughout the entire back-and-forth journey.

His communication, patience, and dedication truly made my travel experience smooth and stress-free. I highly recommend Rawal Abbas to anyone looking for a reliable and trustworthy travel agent.

Thank you again for your outstanding service!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Umrah tour

Dear Hamza brother,
Hotel, clear communication, quick response, and well-organized travel plan made our journey very pleasant. Hope to see you in our next journey.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

Talking to an agent named Fatima was…

Talking to an agent named Fatima was great she was very helpful in explaining everything for my umrah trip and even recommended better dates of the season which I appreciate, over all very friendly customer service.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

The representative is so friendly and…

The representative is so friendly and professional.
Rawal Abbas was my representative
Thankyou

February 15, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you for your kind feedback!

We’re so glad to hear that you had a positive experience. Rawal Abbas will be happy to know that you found him friendly and professional he truly strives to make every interaction smooth and comfortable.

We appreciate your trust in us and look forward to assisting you again in the future, InshaAllah.

Rated 5 out of 5 stars

Excellent Hajj & Umrah Service – Highly Recommended

I had a wonderful experience with this travel agency for my Hajj/Umrah journey to Mecca and Medina. From beginning to end, everything was handled professionally and smoothly.
A special thanks to Noman Khan, who was extremely helpful and supportive throughout the entire process. He guided us with patience, answered all our questions, and made sure every arrangement was properly organized.
The agency took care of visa processing, hotel bookings, and ground transportation. The visa process was quick and stress-free. Transportation between the airport, hotel, and holy sites was always punctual and comfortable.
Their on-ground support in both cities made our spiritual journey peaceful and worry-free. We truly felt cared for during this blessed trip.
May Allah reward them for their sincere service to the guests of Allah. I highly recommend this agency — especially Noman Khan — to anyone planning Hajj or Umrah.

February 15, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for your thoughtful and detailed feedback. It truly means a lot to us that your Umrah journey was smooth, organized, and spiritually peaceful.

We’re especially grateful for your kind words about Noman Khan. His patience, guidance, and commitment to making sure every detail is handled properly are qualities we deeply value. Knowing that he was able to answer your questions and support you throughout the process is very encouraging for our team.

May Allah accept your Umrah and reward you for your beautiful duas. JazakAllah khair for your recommendation, we would be honored to serve you or your loved ones again in the future, InshaAllah.

Rated 5 out of 5 stars

If anyone looking for a affordable…

If anyone looking for a affordable flight included umrah package then this it, reach out to Noman Khan he is the best

February 23, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for your recommendation!

We’re really glad to hear that you found the flight-included Umrah package affordable and worthwhile. Noman Khan always does his best to secure competitive pricing while maintaining quality service, so your words will mean a lot to him.

We truly appreciate your trust and support. May Allah bless you and grant you many more opportunities to visit His House. InshaAllah, we’ll be here whenever you’re ready for your next journey.

Rated 5 out of 5 stars

I was a little apprehensive at first…

I was a little apprehensive at first but after dealing with my agent, Rawal Abbas, he put my mind at ease. He over communicated with me to the point where I felt very comfortable and delivered upon everything he said. From the transportation to the Umrah guide everything was exactly as he described. The driver and the guide were both exceptional throughout the entire way and not only did they make us comfortable but ensured that we knew exactly what was going on. The hotels were much nicer than I expected and felt like we received first class treatment the entire time. I would absolutely use them in the future and not only that I will recommend them to anyone that is considering going for Umrah or Hajj.

February 6, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for sharing your experience so openly. We completely understand the initial apprehension. Choosing the right agency for such an important journey is a big decision, so it means a great deal to hear that Rawal Abbas was able to put your mind at ease.

Clear and consistent communication is something we strongly believe in, and we’re glad that his updates and follow-through made you feel comfortable and confident.

JazakAllah khair for your trust and recommendation. We would be honored to assist you again in the future, InshaAllah.

Rated 5 out of 5 stars

Stress-free Umrah package

I would say everything that was promised to me by Faheem was actually provided along with continuous support before, during and after tour for all the questions and concerns that I had. Very simple and straightforward process. They provide you with everything you will need for a successful and stress-free Umrah package.

February 8, 2026
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, we’re so glad to hear that your Umrah journey was smooth and stress-free.

Faheem will be very pleased to know that his guidance and continuous support made a difference for you. We always aim to make the process simple and straightforward while taking care of all the details so our guests can focus fully on their spiritual experience.

JazakAllah khair for your kind words and trust in Bismillah Tours. We look forward to serving you again, InshaAllah.

Rated 5 out of 5 stars

Distance of hotel



"I recently searched an Umrah package with Noman Khan, and I couldn't be happier! His communication was top-notch, and his knowledge of the package details was impressive. Everything was well-organized, and the service exceeded my expectations. Highly recommend!" 😊

February 17, 2026
Unprompted review
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Reply from Bismillah Tours

Thank you so much for your kind words. We’re truly happy to hear that your experience with Noman Khan was smooth and informative.

Noman always makes sure to explain every detail clearly so our guests feel fully confident before making a decision. We’re glad his communication exceeded your expectations.

Your recommendation means a lot to us. We look forward to assisting you whenever you’re ready to plan your blessed journey, InshaAllah.

Rated 5 out of 5 stars

A very nice and wonderful experience. 💯⭐️⭐️⭐️⭐️⭐️

A very nice and wonderful experience with the Bismillah Tours.
They keep us well informed, calm and cozy during the whole trip.
Our coordinator and trip advisor Hussnain Kiyani a very cooperative and helpful person keep in touched all the time. A pleasant personality 😌.
I pray for his success. And warm wishes for him and Bismillah Tours.

In-Sha-ALLAH I will contact him again for planning our next trip. 🙏🤲👍

October 27, 2025
Unprompted review
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Reply from Bismillah Tours

Alhamdulillah, thank you for your beautiful and heartfelt words. We’re truly delighted that your experience with Bismillah Tours was smooth, comfortable, and memorable from start to finish.

It means a lot to know that you felt well-informed and at ease throughout the journey and that peace of mind is exactly what we aim to provide. Brother Hussnain Kiyani will be especially happy to hear your kind appreciation. His constant support and cooperative nature are qualities we deeply value, and your duas for his success are sincerely appreciated.

May Allah accept your Umrah and bless you with many more opportunities to visit His House. We look forward to assisting you again for your next journey, In-Sha-Allah.

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