Best of hard work regardless to you all. I am pleading to you all to help bitcoin increases over higher and higher prices to call in for good investments . I am pleading as for good investments as l h... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My problem is that why the Bitcoin.com refuses to change it Policy about Cross Border payment? Peers to Peers payment it is fake and not correct.We have Banks our Online businesses but we do not rec... See more
Company replied
As you know I'm new member and I'm participating in the business. But so far I didn't get even the bonus withdrowal. How can I proceed for withdrawal. Please help me. Your name is trust pilot. But you... See more
Company replied
I am trying to buy Bitcoin and my card ending in 9250 which is being blocked. I have checked with moonpay and CBA and the card has no restrictions from either business. Could Bitcoin unfreeze the ca... See more
Company replied
Company details
Written by the company
Bitcoin.com is your premier source for everything Bitcoin-related. We can help you buy or sell bitcoins and download a bitcoin wallet. You can also read the latest news, track recent market changes for your favorite cryptocurrencies or engage with the community, and much more.
Contact info
St. Kitts & Nevis
- support@bitcoin.com
- bitcoin.com
You should know
3.4
Average
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bitcoin.com
Hi Gladys,
Could you please share more details about your concern so we can assist you properly?
You can reach us anytime at support@bitcoin.com. We’re available 24/7 to help.
Best regards,
Bitcoin.com Support Team
I want to know how much I have
I want to know how much I have
I bought a coin in 2014
L Syed
November 6, 2025
Unprompted review
Reply from Bitcoin.com
Hi Mrs. Lubna Syed,
Thank you for your 5-star rating. We truly appreciate your support.
The Bitcoin.com Wallet app was launched in late 2017. If you purchased your coins in 2014, please reach out to the platform or service you used at that time, as they would be best able to assist you.
If you have any further questions, feel free to contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I have been trying now for 2 days to…
I have been trying now for 2 days to provide my ID pics for purchasing bitcoin verification and it will not work.
November 3, 2025
Unprompted review
Reply from Bitcoin.com
Hi Genevieve,
Sorry to hear that you’ve been experiencing issues with KYC/identity verification.
Please reach out to support@bitcoin.com, and we’ll check and guide you accordingly to resolve this issue.
Thank you for your understanding.
Best regards,
Bitcoin.com Support Team
Help me plzzzzz
November 2, 2025
Unprompted review
Reply from Bitcoin.com
Hi Muhammad,
Thanks for reaching out!
If you have any questions, please contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
Euro
To much trade make my experience great trading rate high this company
September 11, 2025
Unprompted review
Reply from Bitcoin.com
Hi Sunil,
We're glad to hear you had a great experience using the Bitcoin.com Wallet app, and we truly appreciate your 5-star rating!
Best regards,
Bitcoin.com Support Team
I appreciate it
October 31, 2025
Unprompted review
Reply from Bitcoin.com
Hi Abdulkarim,
Thanks for the 4-star review!
We’re glad that you’re enjoying the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Tiffany,
Thank you for your feedback and 5-star review!
We’re glad that you’re enjoying the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
So bad for mi
October 25, 2025
Unprompted review
Reply from Bitcoin.com
Hi Kelmin,
Thank you for taking the time to leave a review. Please note that we can only assist with issues related to the Bitcoin.com platform, including the Bitcoin.com Wallet app.
Kindly reach out to our support team at support@bitcoin.com and let us know how we can assist you further.
Best regards,
Bitcoin.com Support Team
Please unsubscribe
October 24, 2025
Unprompted review
Reply from Bitcoin.com
Hi Wayne
Thanks for reaching out!
If you've received any email from Bitcoin.com, you can simply scroll down to the bottom of the email and click on the link that says, "To unsubscribe or modify your subscriptions, please click here." Enter your email address, and it will be removed from our list.
If you need further assistance, feel free to contact us at support@bitcoin.com. Your feedback is important to us, and we’re here to assist you.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi Fanfan,
We’re so glad to hear you had a great experience using the Bitcoin.com Wallet app.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi there,
Thanks for the 5-star review!
If you have any questions, please contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I like how bitcoin is fast and easy to…
I like how bitcoin is fast and easy to transfer money from one wallet to the next. I would totally recommend!
October 20, 2025
Unprompted review
Reply from Bitcoin.com
Hi Carolina,
Thanks for the feedback!
We’re glad to hear that you found it fast and easy to transfer Bitcoin using the Bitcoin.com Wallet app.
The Bitcoin.com Wallet app is user-friendly and supports many other cryptocurrencies as well.
If you have any questions, please reach out to our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
I have gotten messages in the past…
I have gotten messages in the past about bitcoin, I haven't a clue how it works.What it does. One text that I got said I had a great big bunch of money. But I didn't know how to go about getting it, then I can't get anybody to talk to me on the telephone.
April 8, 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Thanks for sharing your experience. Please note that Bitcoin.com does not contact users directly via text or phone about winnings, investments, or balances. Those messages are not from us.
If you’d like to learn how Bitcoin and our official Bitcoin.com Wallet app work, you can contact us anytime at support@bitcoin.com. We’ll be happy to guide you safely.
Best regards,
Bitcoin.com Support Team
Bitcoin is good
Bitcoin is good. Your employer name is kat is vary good. I appreciate for his work
October 16, 2025
Unprompted review
Reply from Bitcoin.com
Hi Shafikul,
Thanks for the feedback and 5-star review!
If you have any questions, please contact our support team at support@bitcoin.com.
Best regards,
Bitcoin.com Support Team
How can someone loss his Bitcoin just a…
How can someone loss his Bitcoin just a resetting of phone I can't find my coin in the wallet $174 just lost like that it's unfair to me using this Bitcoin wallet
September 29, 2025
Unprompted review
Reply from Bitcoin.com
Hi Billey,
We’re sorry to hear about your experience.
Please note that the Bitcoin.com Wallet app is non-custodial, meaning only you have access to your funds. If you reset your phone or reinstall the app, you’ll need to restore your wallet using the 12-word recovery phrase you were shown when creating it. Without this phrase, no one, not even Bitcoin.com, can recover the funds.
Please reach out to support@bitcoin.com anytime. We will be glad to check if there is anything else we can do to help you restore your wallets.
Best regards,
Bitcoin.com Support Team
Total Scam – Stay Away
I invested money with this company and they showed me fake profits in my account (over £14,000). When I tried to withdraw, they refused to pay me unless I sent more money first. This is the classic scam tactic — they invent “fees” to steal more from you.
They have already changed their website domains multiple times. At first they respond quickly, but once you ask for your money, communication slows down or stops completely. I never received a single withdrawal.
Do not trust this company. I am reporting them to Action Fraud and cybercrime authorities.
September 16, 2025
Unprompted review
Reply from Bitcoin.com
Hi Khyzar,
We’re very sorry to hear about your experience. Our app is non-custodial, meaning we never have access to user funds, accounts, or transactions, nor do we promise profits, request extra payments, or block withdrawals.
It sounds like you’ve unfortunately interacted with a fraudulent platform. We strongly support your decision to report this to Action Fraud and cybercrime authorities, and we encourage others to remain vigilant against such scams.
If you’d like, please reach out to us at support@bitcoin.com
with any details you have, we can guide you on spotting and avoiding fake platforms and scams.
Best regards,
Bitcoin.com Support Team
Reply from Bitcoin.com
Hi there,
Your review and ratings are important to us. Is there anything we can do to make it a 5-star rating?
Please reach out to support@bitcoin.com if you have questions or concerns. We are here 24/7 to help.
Best regards,
Bitcoin.com Support Team
MERCI SUPER
April 1, 2025
Unprompted review
Reply from Bitcoin.com
Hi Philippe,
Thank you for your 5-star review!
If you ever have any questions, feel free to reach out to us at support@bitcoin.com
.
Best regards,
Bitcoin.com Support Team
Just talked to yana from within the app…
Just talked to yana from within the app and she was the worst in here job, she tells me bitcoin.com was launched last year while i showed her my previous emails back to 2019. I wanna log back on my account but i have issues with my old gmail account, note that i have my 12 word recovery, i still have errors while recovering them.. i just needed guidance
August 30, 2025
Unprompted review
Reply from Bitcoin.com
Hi Osama,
We’re truly sorry to hear about your experience. That’s not the way we want our users to feel when receiving support.
Please note that if you’ve lost access to your accounts or wallets, you can recover them using your 12-word recovery phrase. Since our wallet app is non-custodial, we do not have access to your accounts, wallets, or funds.
The security of your account depends entirely on how your private keys are stored and managed.
We’ll also be reaching out to you directly regarding this matter.
Best regards,
Bitcoin.com Support Team
jeannieherringtonn@ Gmail……
I told them I don’t want any bonus I just want to withdraw my winnings and they refused to approve my withdrawal Stay away from this platform!!!!!
I refused to let them go away with my money filed a complaint and got everything back within few days ……Don’t be shy to seek help
August 22, 2025
Unprompted review
Reply from Bitcoin.com
Hi there,
Please do not engage with the user at jeannieherringtonn@gmail.com. This individual is likely a scammer who may attempt to persuade you to deposit funds into an unverified or unknown platform.
As a reminder, all cryptocurrency transactions are irreversible and non-refundable.
Best regards,
Bitcoin.com Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.