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Rated 5 out of 5 stars

When I called today for support I was really impressed with the customer service! Abigail was articulate, calm and willing to help me out in whatever way she could. My issue was resolved in about 5... See more

Rated 5 out of 5 stars

Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash acc... See more

Company replied

Rated 5 out of 5 stars

I recently worked with Ana and Rhianna on a time sensitive need for a distribution. Both of these ladies went above and beyond to provide excellent service to me. They treated me with genuine care alw... See more

Company replied

Rated 5 out of 5 stars

Abigail was very pleasant and helpful in explaining the withdrawal process, and helping me find where that is on the website. She assured me that the website is being upgraded to make thins easier to... See more

Company replied

Company details

  1. Investment Service

Written by the company

Bitcoin IRA is the world's first, largest and most secure* crypto IRA platform that allows customers to purchase Bitcoin and other digital assets for their retirement accounts using a 24/7 self-trading platform. Since 2016, Bitcoin IRA has processed over $2 billion in transactions, onboarded more than 170,000 users, and received more than 3,500 5-star customer reviews. Bitcoin IRA has been featured extensively in the media, with coverage in Forbes Magazine, CNBC, and The Wall Street Journal, among other major publications.


Contact info

You should know

4.9

Excellent

TrustScore 5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Joelle helped me pass important…

Joelle helped me pass important information along. Thanks!

April 23, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Nathaniel, we're so happy to hear Joelle was able to assist your needs. Please don't hesitate to reach out to us again if you need any further help.

Rated 5 out of 5 stars

Michelle noted my problems trying to…

Michelle noted my problems trying to take cash distributions from both my IRA and Cash account at the same time and said she will bring them to managements attention. A year after opening my cash account, I still can't find any informaton on the function and use of cash accounts on your website.
She also saw my problems trying to confirm I was who I said I was, and she got permision to use a different solution to get one of my distribuutions coming. I may go through the same problems with the other distribution today.

April 21, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Hi Lew, we hear you and would love to help fix your ongoing issues, but we can't find your account based on the name provided here. Please reach out to us and we'd be happy to assist immediately. We've let the team know to watch for your call.

Rated 5 out of 5 stars

Great customer service

Each individual BitcoinIRA customer agents in my experience has provided knowlegeable, excellent customer service - they really do care about each customer. They have an excellent product offering with top notch security practices and easy to use user interfaces.

April 22, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad you're enjoying the BitcoinIRA experience, JP! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.

Rated 5 out of 5 stars

Jacob was professional and courteous

Jacob McMillian was professional and courteous as he answered our questions about beneficiaries.

April 21, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Jacob's care! We appreciate you, AB!

Rated 5 out of 5 stars

Great customer experience - fast, smart, joyful!

I've just found that every customer service call I've had was fast, to the point, helpful and your team is able to resolve quickly.

April 14, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Jody, we appreciate your feedback on our customer service and we're so happy that we're delivering great support for you. Should you need anything in the future, please don't hesitate to reach out!

Rated 5 out of 5 stars

John helped us all the way.

We've been making some changes with our account. John was extremely helpful at getting this finished for us. He was very helpful and kept an eye on the process calling us back when needed to confirm things. Thanks so much.

April 17, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Priscilla, we're pleased to hear that John was extremely helpful with your account changes. Should you need anything else, we're just a phone call away!

Rated 5 out of 5 stars

I’m a patient customer and understand…

I’m a patient customer and understand some things take time so a week plus to complete an ACH distribution is much better than the previous month plus. Thanks to Lucas Sarcona.

April 15, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're glad to hear you've found improvement since last ACH distribution. If you need anymore help, we're just a phone call away. Have a great day, Ruben!

Rated 5 out of 5 stars

Explaining the Distribution Process

I had many questions relating to the distribution process. John was able to answer all of my questions and walk me through the process so I could successfully complete the process. I cannot compliment John enough about helping me complete the process.

April 16, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Woody, we're glad to hear that John explained the distribution process in a way that could help its completion. Should you need anything, we're just a phone call away. Have a great day!

Rated 5 out of 5 stars

Pleasant interaction with a…

Pleasant interaction with a knowledgeable representative who was able to answer all my questions and guide me in action.

April 14, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Keith, it's always a pleasure to hear from satisfied clients. Please don't hesitate to reach out if you need anything else. Have a lovely day!

Rated 5 out of 5 stars

Easy to contact

Aliyah Jackson was very helpful in guiding me through the process.

April 13, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're here to help and we're so glad that Aliyah was able to give you a great experience. If you have anymore questions in the future, please don't hesitate to reach out.

Rated 5 out of 5 stars

Ana quickly helped me

Ana quickly helped me. After identity verification, she quickly found my bank's wire routing number and responded to Digital Trust for me.

April 9, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Ana's support, Richard! We appreciate it!

Rated 5 out of 5 stars

Matthew

Matthew , is always helpful and a pleasure to deal with . Always helpful

April 7, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

We're so glad you're enjoying the BitcoinIRA experience, Gary! Nothing makes us happier than satisfied clients. Please don't hesitate to reach out should you need anything else.

Rated 5 out of 5 stars

Short wait time for rep

Short wait time for rep, Ana was helpful, knew what I needed, and provided it promptly, as well as confirming I was all set and whether I needed any additional assistance.

April 6, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Thank you for your feedback on Ana's care! We appreciate having you as a client, Keith!

Rated 5 out of 5 stars

It was simple to get through the…

It was simple to get through the initial menu and reach someone who could address my concern. The person who worked with me, Ana Henry, didn't give up on the issue until we both understood completely what the issue was.

April 3, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Robert, we're so glad Ana gave you the care needed to address your concern. Should you need anything else, please don't hesitate to reach out. Have a great day!

Rated 5 out of 5 stars

Always feel as Bitcoin IRA has my back

Always feel as Bitcoin IRA has my back. John is reliable and professional with responding to my questions. Thank you for your patience and thorough explanations! Very much appreciated!
Denise

March 31, 2026
Unprompted review
Bitcoin IRA logo

Reply from Bitcoin IRA

Denise, thank you for your feedback on John's care. We appreciate you!

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