Delivery date earlier than expected. Great customer service when helping with loading unit on the pool. Gave a good deal for when a unit was unavailable.
Company replied
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See what reviewers are saying
Bitcoin merch made shipping easy, setup a breeze, and configuration a no brainier. They offered lightning fast response when I had a couple quick questions and were able to guide me on the further cu... See more
Company replied
I’ve now bought from them twice, and I’ll probably do it again. Bitcoin Merch give me a fine start, hobby mining. thank you! My NerdQaxe++ is pool-mining some sats. And my Nerdminers are trying t... See more
Company replied
BM received my broken miner last friday, when will my replacement miner ship I asked. It will ship tomorrow, was the reply. That was on tuesday, waited until next day and I got nothing, no email. A... See more
Company replied
Company details
Written by the company
BitcoinMerch.com vision is to supply customers with all physical cryptocurrency products, such as mining equipment, hardware wallets, and novelty items, while also providing exceptional and knowledgeable customer service with fast shipping.
Contact info
21620 Lassen Street, 91311, Chatsworth, United States
- 8775000282
- sales@bitcoinmerch.com
- bitcoinmerch.com
You should know
4.4
Excellent
1K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Fast shipping
Fast shipping, good product, local USA.
Also joined Legend Battle Pass.
Also Solo mine in Bitcoinmerch Lucky Pool
December 15, 2025
Reply from Bitcoin Merch
Thank you for being a LEGEND Myles!!
All good Albert got me taken care of!
My first order went well. Second on the other hand was a bit slow on hearing anything back with my order but got it taken care of. Thank you Albert from Bitcon Merch for the response and getting things handled!
December 13, 2025
Reply from Bitcoin Merch
Hey Brian we apologize for the experience, one of our team members is reaching out to get this resolved for you.
Best place to get mining equipment
Shipping to a minute but tbe customer support team made did a great job to accommodate me the issue. I have my items and everything is up and running. Seriously above and beyond customer support.
December 16, 2025
Reply from Bitcoin Merch
Thank you David! Let us know if you need anything else
I had received a new Nerdqaxe ++ and…
I had received a new Nerdqaxe ++ and had a small issue. I received prompt and courteous resolution the same day. That is why I buy from reputable sellers. I recommend BM as a trustworthy place to buy.
January 5, 2026
Unprompted review
Reply from Bitcoin Merch
Thank you James enjoy it!
No refund on damaged items
They failed to package the items properly, so the shipment was damaged and UPS returned it to them before it was delivered to me. Even though I paid extra for shipping protection, they haven’t replied to any of my emails and still haven’t refunded the order after four months.
July 5, 2025
Unprompted review
Reply from Bitcoin Merch
Hi sir, the name of the order number you gave us does not match your name. Pls email us support@bitcoinmerch.com so we can take a closer look and get this resolved for you.
Poorly packaged items, NO REFUND
They didn't package the items properly which led the package to be damaged and got returned to them by UPS before even getting delivered to me. Despite paying extra for the shipping protection they refuse to respond to any emails and nor refund for the order since 4 months.
July 5, 2025
Unprompted review
Reply from Bitcoin Merch
Brian the name of the order number you gave us does not match the name of yours. Pls email our support@bitcoinmerch.com so we can take a closer look and review this for you, thank you
Unmatched customer service
Unmatched customer service. If you have a problem get ahold of Albert, he will make it right an then some. Easily the best site to buy asic's from. The legends battle pass is a gold mine.
January 1, 2026
Unprompted review
Reply from Bitcoin Merch
Thank you Robin! Was a pleasure - feel free to reach out at any time! - Albert
Nerdqaxe
The miner was easy to set up and is working great! One thing to note that the setup instructions do not mention is that if you have an ASUS router you must turn off smart ai in router settings for miner to work.
December 12, 2025
Reply from Bitcoin Merch
Thank you Eric enjoy!
Very good communication thank you…
Very good communication thank you Chris. One of the tech support!
Everything arrives as described
December 11, 2025
Reply from Bitcoin Merch
Glad Chris was able to help you out Raymi :)
was a fast deliver and item is working.
December 26, 2025
Unprompted review
Reply from Bitcoin Merch
Thank you Paulo let us know if you have any questions :)
its a nice service gives a good…
its a nice service gives a good insensitive to get more with all the discounts all thoe stickers are a little discouraging but hey they were free so i cant complain i can give um to my nephews but its a nice program. wood recommend
December 17, 2025
Unprompted review
Reply from Bitcoin Merch
Thank you Mike enjoy!
The order came in about 10 days and it…
The order came in about 10 days and it was exactly whether the ordered it was packaged well I give them a thumbs up.
December 25, 2025
Unprompted review
Reply from Bitcoin Merch
Glad you had a great experience with us John :)
Well-packaged and easy to setup
The product was very well packaged. Most importantly, it’s easy to setup!
December 26, 2025
Unprompted review
Reply from Bitcoin Merch
Thank you happy mining!
Great Order
Arrived in a reasonable time, even with Christmas shipping and delays due to weather. The package was protected very well, the 2 items don't even have a scratch.
I will buy from Bitcoin Merch again !!
MERRY CHRISTMAS !!
December 24, 2025
Unprompted review
Reply from Bitcoin Merch
Merry Christmas Steve enjoy :)
Bitcoin Merch is awesome
Chris has helped me several times. He knows his stuff and has gotten me the solutions I needed quickly. I really like dealing with Bitcoin Merch and I highly recommend them.
December 22, 2025
Unprompted review
Reply from Bitcoin Merch
Thank you so much - glad Chris was able to help you out :)
very disappointed with my entire experience with bitcoin merch
both of my setups i purchase from them do not work and stop working with in the first two week and i reached out and they did respond but nothing ever happen after that i spent over $1500 you would think you would receive a product thats worth the money you spent
July 30, 2025
Reply from Bitcoin Merch
So sorry about your experience Kobey, one of our team members will be reaching out shortly to get this resolved.
Good product easy to used
December 12, 2025
Unprompted review
Reply from Bitcoin Merch
Thank you happy mining!
After finally getting my order…
After finally getting my order received. Chris was extremely helpful on setting up and answering questions
December 12, 2025
Unprompted review
Reply from Bitcoin Merch
Glad Chris was able to help you out Johhnie enjoy!
Took a little while, but worth it!
Took a little while for them to get the parts, but worth it!
December 10, 2025
Unprompted review
Reply from Bitcoin Merch
Thank you Dernie enjoy!
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