I have had a Bitebird for more than 10 years. It had worked fine for that time, expense in the U.S. but it worked. I returned to the U.S. from Europe at the end of April 2023 (to San Francisco). The... See more
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First, thank you very much for you rcontinous support. Although I have no chance to enjoy your service for almost two years by COVID-19 but have appreciated your good service for world wide wothout re... See more
Company replied
The rates are still to expensive. A while ago, they promised to adjust it. If you are not able to buy a new paket in time, the Money from the "expired Credit" is gone. Other Provider doing a... See more
Company replied
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
Company replied
Company details
Information provided by various external sources
Bitebird: International hotspot for travellers. Take your own wifi with you in more than 100 destinations around the world, and save up to 90% on roaming. We are also aboard Air France KLM planes!
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959512
- marketing@bitebird.com
- bitebird.com
2.7
Poor
666 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Bitebird
Dear Ito,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
We get a great signal in rural France…
We get a great signal in rural France using Bitebird , I can go to our small cottage and answer emails and do bits and pieces of work. It is quite expensive but worth it to be able to be there longer.
December 2, 2020
Reply from Bitebird
Dear Margaret,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
Very efficient not necessary to change SIM cards
Very efficient not necessary to change every time SIM cards. The one-off bundles are reasonable in price. If you do not register (from October 1st 2020) your mobile phone in INDONESIA, you CAN NOT USE your mobile with a local SIM card, but with Bitebird you have no problems at all and you are direct connected to the internet! 👍
October 29, 2020
Reply from Bitebird
Dear Paul,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
For the travel essentials
For the travel essentials, email, bookings and some social media, it is just what I need. I have used it in six countries without any problems.
October 22, 2020
Reply from Bitebird
Dear John,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
Used in Austria Germany and…
Only used in Austria Germany and Spain, Bitebird worked excellent in all
October 13, 2020
Reply from Bitebird
Dear Frank,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird Team
Bitebird is fantastic
Bitebird is fantastic! I've used it in several countries around the world and would not be without it. Thank you Bitebird!
October 12, 2020
Reply from Bitebird
Dear Carmen,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird Team
During the last quarantine I was able…
During the last quarantine I was able to get zoom connection wherever I was seated moreover connections were rather good
October 12, 2020
Reply from Bitebird
Dear Yves,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird team
Best rates and good coverage.
September 21, 2020
Unprompted review
Reply from Bitebird
Dear Raymond,
Thank you so much for your feedback. We work to make sure that our services and products meet your expectations.
Kind regards,
The Bitebird Team
Service is OK; update policy outdated
Service is OK, but update policy is outdated. Modern travellers only need Bitebird-like services every now and then, and shouldn't be forced to update/recharge anually without use!
September 21, 2020
Unprompted review
Reply from Bitebird
Dear Derk,
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available (more than 160 in total). You turn your device ON and you are connected right away! This is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
Kind regards,
The Bitebird Team
Data credit is disappearing at a…
Data credit is disappearing at a alarming rate. Cannot be explained by having the update function on.
3 GB in two! hours?????
September 21, 2020
Unprompted review
Reply from Bitebird
Dear Koos,
In order to save more of your credit, we advise you to switch OFF your Bitebird when you do not use it. This will avoid that updates and all applications on your phone/tablet stay connected the whole day, using all your credit without you realizing it.
As the Bitebird signal is seen as Wi-Fi, your phone/tablet can run automatic updates without any notice and consume your data plan.
If you want to avoid such unwanted/uncontrolled data usage, then we recommend that you disable the automatic mode of these updates in your phone/tablet’s settings option when you connect to the Bitebird's Wi-Fi signal.
Remember also that actions like watching videos, streaming and downloads use more volume of data than simply visiting a web page or using a simple application.
For more information or assistance, do not hesitate to contact our Customer Service team:
- E-mail: customerservice@bitebird.com
- Phone number : +33 1 74 95 95 12
Monday to Friday: 9:00 – 17:00
Saturday: 11:00 – 15:00
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Manuel,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
Reply from Bitebird
Dear Thierry,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird team
mobile phones packages seems to be more…
mobile phones packages seems to be more competitive than your pricing....
June 12, 2020
Unprompted review
Reply from Bitebird
Dear Michel,
Thank you for taking the time to share your feedback.
The Bitebird offer is designed for travelers and frequent travelers. It is the best solution for you to stay connected wherever you are in the countries which are available (more than 160 today). You turn your device ON and you are connected right away! This, is also the advantage of your Bitebird because you will not waste time looking for a suitable connectivity solution while you just landed, instead of enjoying your trip.
The rates are different following the country but they are always much cheaper than usual roaming costs applied by providers when you are abroad. You can check all our rates (from 0,01€/MB) before you travel on our website on the following page:
https://www.bitebird.com/rates-coverage/
Kind regards,
The Bitebird Team
Bitebird representative was very…
Bitebird representative was very helpful in providing a solution to a problem I incurred when I needed to purchase more credit. Thank you.
June 10, 2020
Unprompted review
Reply from Bitebird
Dear Arnold,
Thank you for your feedback. We work to make sure that every step of your experience with us is positive.
Kind regards,
The Bitebird Team
Nice product
Nice product, but prices are higher than using local sim cards. Love the bundle for one month in specific countries for holiday travel.
June 3, 2020
Unprompted review
Reply from Bitebird
Dear Paul,
Thank you for your feedback. The rates are different following the country because telecom partners are different, but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
Price updates will be done soon, so stay tuned and check them directly from your Bitebird application or on our website:
www.bitebird.com
Kind regards,
The Bitebird Team
Well organized system I have used it…
Well organized system I have used it around Europe and Asia.
Easy to manage and recharge
Responsive support team
If you have need of internet where ever you are then this is what you need.
Regards Steve
June 3, 2020
Unprompted review
Reply from Bitebird
Dear Steve,
Thank you so much for your feedback. Your satisfaction is our priority and we work to always offer our customers the best services.
Kind regards,
The Bitebird Team
Reply from Bitebird
Dear Karl,
Thank you for your feedback. The rates are different following the country because telecom partners are different, but they are always much cheaper than usual ROAMING costs applied by providers when you are abroad.
Price updates will be done soon, so stay tuned and check them directly from your Bitebird application or on our website:
www.bitebird.com
Kind regards,
The Bitebird Team
Your website is horrible to navigate
Your website is horrible to navigate, your payment options most of the time do not work.
March 19, 2020
Unprompted review
Reply from Bitebird
Dear customer,
We give the possibility to our customers to pay their purchases (new orders or recharges) with the main payment methods available on the market, .
If you do need assistance when placing an order or when recharging your account, our Customer Support team is ready to help you in case you encounter any difficulty. Do not hesitate to contact us directly :
- By email: customerservice@bitebird.com
- By phone : +33 1 74 95 95 12
Monday to Friday: 9:00AM – 5:00PM (CET)
Saturday: 11:00AM – 3:00PM (CET)
Kind regards,
The Bitebird Team
Super useful when traveling
Super useful when traveling, easy to use and cost effective
March 19, 2020
Unprompted review
Reply from Bitebird
Dear customer,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird Team
very good choice
March 16, 2020
Unprompted review
Reply from Bitebird
Dear Jacques,
Thank you very much for your feedback. We work to make sure that our services and products always meet your expectations.
Kind regards,
The Bitebird Team
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