Looks like an ok app but has very bad raring of the food you are tanking picture of. Took the same picture through to different health apps and chat gpt who they all said the same, but BitePal where w... See more
Company replied
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Bite pal app was easy to download and use, but canceling the subscription and getting rid of the payments was a nightmare. Can not recommend. And I wasn't even asking any refund, just trying to cancel... See more
Company replied
The app was ok. When I unsubscribed they still tried taking payments - and still do! Thankfully I changed my bank card so they can't actually take any money - despite continually trying to daily - an... See more
Company replied
Draw you in with an offer of a discounted 3 months then block access after first 30 days and try to charge full price even though you should have access. The app itself isnt much more than a food... See more
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Company details
Written by the company
BitePal is an AI-powered calorie tracker that analyzes your food photos and gives instant health insights. Eat better without guilt.
Contact info
Ukraine
- hi@bitepal.app
- bitepal.app
1.9
Poor
161 reviews
Replied to 91% of negative reviews
Typically replies within 1 month
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Their refund policy is misleading
Their refund policy is misleading. They advertise a money-back guarantee, but in reality you must use the app to qualify. If you realize immediately that the app isn’t for you and request a refund, it’s still denied. Not customer-friendly at all.
January 7, 2026
Unprompted review
Reply from Bitepal
Hello! Thanks for sharing your experience — we understand why that would feel frustrating.
The money-back guarantee is meant to distinguish between users who are clearly dissatisfied and those whose first impression might change after actually trying the app. In many cases, apps can feel unfamiliar or underwhelming at first glance, but become more useful once key features are explored. Requiring some level of usage helps ensure that refund decisions are based on real experience rather than a first impression that could shift after a bit of time with the product.
We’re always ready to issue a refund if you can provide confirmation of your usage time. You can email us at hi@bitepal.app anytime to get your refund.
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