Great company, love the app, easy to navigate. Shows previous orders. I tend to order the same stuff so just go to previous orders and select. Good pricing and delivers normally within 3-4 days. Been... See more
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Review summary
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Reviews shaping this summary
I've used Bitiba in the past to order the food for our previous dog; when she passed away Bitiba were so sympathetic and understood my situation. I knew we would eventually have another dog so asked... See more
Company replied
My husband had always ordered Tolly dog's food from Bitiba . Once hubs became terminally ill he asked me to take over. Soon to be 11 yrs of age I saw no reason to change Tolly's food. Remember forget... See more
Company replied
I have never found Bibita to be anything other than 1st rate service. I have been using them for around 2 years, and orders that I place are delivered within 3 to 4 days. They have a large selection,... See more
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Company details
Written by the company
bitiba - your pet shop with pet supplies and pet products for cats, dog, birds and small animals in the UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cages.
Contact info
United States
- bitiba.co.uk
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant price.
Brilliant price.
Swift Service turn around.
Rapid delivery.
Quality product.
December 23, 2025
Unprompted review
Reply from Bitiba
Jimmi, your feedback really means a lot. We’re thrilled the pricing, turnaround and delivery quality all hit the mark for you.
Excellent Service.
I have shopped with Bitiba for my cats food and cat litter for some time now and have a subscribed order automatically delivered every 4 weeks. This is a big help to me and so convenient. I love the fact that each order earns points towards a stamp card which I can then use for a new scratch post (my cat gets through a lot) or treat him to new toys. Thank-you Bitiba. It's a great service.
January 3, 2026
Unprompted review
Reply from Bitiba
What a lovely message — thank you. We’re glad the four weekly subscription and stamp card rewards make things easier for you and fun for your cat.
Bitiba are a very good
Bitiba are a very good, reliable online shop supplying pet food and assessories. They have a large selection of good quality products and reasonable prices. Items are well packaged and usually delivered within the time window.
Highly recommend.
December 17, 2025
Unprompted review
Reply from Bitiba
Hi David, we appreciate you sharing such positive feedback. It’s great to know you value our range, prices, packing and reliable delivery.
Excellent my cat food arrived quickly
December 13, 2025
Unprompted review
Reply from Bitiba
Hi Mary, thank you for leaving a quick note. We’re delighted your cat food arrived promptly and that you’re happy with the service.
Good delivery service
Good delivery service, ordered food and was delivered in 2 days. Happy Christmas and New year ✨️
Thanks 😊
December 22, 2025
Unprompted review
Reply from Bitiba
Paul, your message is very kind — thank you. We’re pleased your order arrived within two days, and we appreciate the festive wishes.
What started out to be frustrating…
What started out to be frustrating after finding my order of 6 items arrived in a damaged box with only one item inside. I called dpd to get some answers and to say unhelpful is an understatement. I have never had reason to contact customer service and wow! But that is for another review.
On the Bitiba site I submitted a contact form and then spotted that they were open until 2pm over the festive period, so I called as well. Complete opposite to dpd, Eka, I hope I have spelt it correctly was absolutely fabulous, she was professional, helpful and sorted the problem.
The moral of the story is, there will always be issues outside of our control, but it is how we deal with them. dpd take note, you can learn a thing or two!
December 29, 2025
Unprompted review
Reply from Bitiba
Thank you for taking the time to share such a balanced review. We’re sorry about the courier issue and delighted that Eka could resolve everything so professionally.
Cannot fault this company
Cannot fault this company for the website, customer service, delivery times and any follow up. Prices and product excellent. Used them for years and they are my “go to”.
December 27, 2025
Unprompted review
Reply from Bitiba
JC, it’s fantastic hearing you’ve trusted us for so long. We’re grateful you rate our website, service, delivery and prices so highly.
Service is great
Service is great, been buying super benek clumping cat litter for a few years now, never had any problems
December 10, 2025
Unprompted review
Reply from Bitiba
Kirsteen, your loyalty over the years is truly appreciated. We’re glad the Super Benek litter has been a reliable choice without any issues.
My save and subscribe order was never…
My save and subscribe order was never sent. After numerous phone calls my order was never received even after three weeks, even thought bitiba said they had sent a replacement specialist diet order still it wasn't received. I since cancelled my subscription with bitiba. I cannot rely on this service as my dogs have to have a specialist diet which I can only purchase online.
October 17, 2025
Unprompted review
Reply from Bitiba
Hi Martin,
Thank you for your feeback, I’m truly sorry to hear about the issues with your subscription order and the inconvenience this has caused, especially given the importance of a special diet for your dogs.
While delays can sometimes occur, it’s clear that we fell short in both communication and resolution in this case. Your feedback is extremely valuable, and we’ll make sure it’s reviewed by the relevant teams to prevent similar situations in the future.
As I was not able to find your account details from the information available here, could you please reach out to our customer care team viahttps://www.bitiba.co.uk/contact_form/
Thank you again for bringing this to our attention.
Good stock choice, poor customer service!
Ive used this company for a while and although pretty much every time I order i get a message saying it's delayed I have still received my items and allow for a bit longer as they have a good choice of high quality cat food.
However last Order didn't arrive and they could give me no reason why it was returned to them without as far as u know any delivery attempt. This may be down to the courier but my issue was the customer service. They offered me a refund or to resend and as I was desperate for the food I asked to resend. Then I got a refund as apparently one or more items were out of stock. Didn't get any chance to say send the rest. Didn't get much of an apology or any goodwill gesture. Just felt like they wasnt really bothered and ive been a good regular customer for a good while now.
December 12, 2025
Unprompted review
Reply from Bitiba
Hi Gill,
Thank you for sharing your experience with us. We truly appreciate your loyalty and the time you’ve taken to provide this detailed feedback. I’m very sorry to hear about the issues with your recent order and the way it was handled.
I have found your account details from the information provided here and we will communicate with you via our official channels.
Thank you again for bringing this to our attention
Still hasn’t arrived after two and a…
Still hasn’t arrived after two and a half weeks!
December 18, 2025
Unprompted review
Reply from Bitiba
Hi Julie,
Thank you very much for taking the time to share your feedback with us and I am so sorry to hear about the outcome of your latest delivery.
I have found your account in our system using your first name and surname and shown here and I can see that you have already contacted our customer care team and I thank you very much for that - it's the only way for us to be able to assist you.
We will communicate with you via our official channels since we cannot assist you publicly here on this platform for security and privacy reasons.
Thank you.
Great variety of products
Great variety of products. Orders delivered promptly.
Will continue to use and would recommend to any pet owners.
An all round great service.
December 17, 2025
Unprompted review
Reply from Bitiba
Appreciate this, GL, and sorry we’re late to say thanks. Delighted the range suits and deliveries are prompt—your recommendation to fellow pet owners means a lot.
Hasn’t turned up 2 weeks later
Hasn’t turned up 2 weeks later. Not replying to my messages. Over £100 spent and looks like I won’t be getting it or a reply
December 3, 2025
Unprompted review
Reply from Bitiba
Hi Sadie,
Thank you very much for sharing your feedback with us and so sorry you are reporting a delay with your delivery.
I was able to find your account in our system using your first name and surname as shown here - we will be communicating with you via our official channels.
Thank you very much for your patience.
Best price for this product
Best price for this product, easy to manage subscription, delivered on time
December 12, 2025
Unprompted review
Reply from Bitiba
Hi Helen, apologies for the belated acknowledgement. Thanks for trusting us for best price value—great to hear subscriptions are easy to manage and orders arrive on time.
I have been using Bitiba for a little…
I have been using Bitiba for a little while now. Their prices are competitive, delivery is very prompt, what more can I say. I will continue to remain a loyal customer while this service continues
December 1, 2025
Unprompted review
Reply from Bitiba
Hello Sam— sorry for the slow reply, and thank you for your loyalty. We’re glad the prices and prompt delivery keep earning your custom.
Not as good as used to be
Not as good as used to be. Duscout now been reduced for existing cystomer stamp cards but not for new, hiw is that encoyraging customers to stay? Plus you cat just add your stamps to an exusting order, u have to rder there n rhen to get duscount, which agin is nit encouraging exusting clywnts as if yoy ordwr regularlt then why/how should u have to pkace extra order to get them, shoukd be a bonus on top if you beung a paid nember. I gave 2 cats and gavw akwats orderwd a lit frim them.
December 14, 2025
Unprompted review
Reply from Bitiba
Hi Julie,
Thank you very much for taking the time to share your feedback with us, we very much appreciate that.
You have listed a few items in your review here and it would be great if we could better understand what your experience has been, take that on board and see how we can improve.
Please if you could very kindly get in touch with our support team, mentioning your review so that we can correctly prioritise your query, that would be super helpful.
You can contact us here https://www.bitiba.co.uk/contact_form/
Thank you.
BITIBA are always helpful
BITIBA are always helpful. Usually my order is delivered within 5 says or less. Twice Evri has lost ! The bag of dog food. How can you loose a 15kg bag ? Within hours of asking for a replacement Bitiba have sent one out. I cannot fault them It is the delivery company Evri that are to blame.
December 6, 2025
Unprompted review
Reply from Bitiba
Alison, apologies for the late response—and for the courier hiccups. Thank you for your trust and kind words about our swift replacements when Evri went astray.
Love this website I can get everything…
Love this website I can get everything o need in one place. The stamps are a great loyalty program.
December 13, 2025
Unprompted review
Reply from Bitiba
Thanks so much, and sorry we’re late, Rosalyn. Delighted you can find everything in one place and that the stamps loyalty programme is proving useful.
I have been purchasing for year from…
I have been purchasing for year from Bitiba & honestly wouldn’t go anywhere else. Service is brilliant & their customer service is exceptional. Truly brilliant
November 28, 2025
Unprompted review
Reply from Bitiba
Tamara— apologies for the delayed thank you. We’re grateful for your years of custom and thrilled you rate both our service and customer support so highly.
So far so good
So far, so good! Great service, great price and efficient delivery times!
December 1, 2025
Unprompted review
Reply from Bitiba
Hi Sion, sorry for the late acknowledgement. Great to hear things are going smoothly—thanks for calling out the service, pricing and efficient deliveries.
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