Bitpapa froze my funds for more than 5 weeks after I completed verification. I provided all requested documents and passed KYC, but since then support has completely ignored me. I contacte... See more
Company replied
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See what reviewers are saying
Bitpapa is a cryptocurrency wallet I met in 2020 and since then my crypto life changed I like their P2P, and fast payments without hassles cool bot customer care to answer to queries and a platform th... See more
It's strange that account number is being sent in the chat of the order. Usually it should be saved by the user in advance. So seller should just attached saved accounts with mentioned payment meth... See more
Bitpapa is secure, fast & convenient to use. Bitpapa is the best platform to store & trade cryptos. I have tried many more wallets but I found this software best of all. It is secure, easy to set up... See more
Company details
Written by the company
Buy or sell Bitcoin, Ethereum, USDT, Monero, TON in just a few clicks. Bitpapa is cryptobank with P2P-marketplace where anybody can trade crypto safely - all trades are protected by Escrow. Use one Bitpapa account in iOS/Android app, Telegram bot or WEB!
Contact info
House of Francis, Ile Du Port, 00000, Mahe, Seychelles
- hi@bitpapa.com
- bitpapa.com
You should know
3.1
Average
822 reviews
Replied to 94% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bitpapa the Best
Greetings, I would like to leave a review on BitPapa service. Already a month using the services of this P2P Market. So far, only positive impressions! Support is working, at a very high level. There are also groups for communication on the topic of crypto and service in particular! All very decent! Regular drawings and competitions. In general Bitpapa is the best!
June 26, 2023
Unprompted review
Quick and easy
Quick and easy. I traded 1000€ and got my money's worth withdrawn to card within a couple of minutes
June 18, 2023
Unprompted review
A very nice platform for p2p…
A very nice platform for p2p transactions
June 14, 2023
Unprompted review
Today my client send me 0.005~ btc…
Today my client send me 0.005~ btc direct in bot but i received only 0.0005 btc ,How it possible, support doesn't give information when they fix my problem...i have proof about this transaction.
June 12, 2023
Unprompted review
Reply from Bitpapa
Привет, Вторичное Жилье! К сожалению, ваш контрагент прислал вам именно ту сумму, которую вы получили в зачислении. В поддержку Bitpapa вы предоставили фейковые доказательства, рекомендуем вам запросить дополнительные доказательства у вашего контрагента - например продемонстрировать на видео выгрузку отчета транзакций, в котором будет виден перевод, отправленный на ваш адрес.
Your verification process is not…
Your verification process is not matured enough, I have been trying to verify my identity for the past two weeks now without any success.
It will like you to look for a better company to help you to do the verification in a smart way, my NIN number and a selfie should be enough to get my account verified .
June 5, 2023
Unprompted review
If you are not using bitpapa wallet…
If you are not using bitpapa wallet you're really missing a lot. Join them today to buy and sell bucryptocurrency easily.
June 3, 2023
Unprompted review
I am so great to participate in this…
I am so great to participate in this project
May 26, 2023
Unprompted review
Bitpapa is awesome
May 17, 2023
Unprompted review
The purchase went quickly and…
The purchase went quickly and successfully. BUT! Very high transfer fees. I bought a small amount of bitcoin, but I can’t even transfer it now, because the transfer fee exceeds the balance in the account.
May 12, 2023
Unprompted review
Thankyoy remember mee for youu
April 21, 2023
Unprompted review
Bitpapa still remains the most trusted and reliable company
Bitpapa still remains the most trusted and reliable cryptocurrency company I can put all my money in and still go to sleep because I know my money is secured. Bitpapa, continue the wonderful work as always... LOVE
March 30, 2023
Unprompted review
User-friendly
User-friendly, intuitive interface. Fast transaction processing. Minimum limitations.
December 27, 2022
Top experience!
March 16, 2023
Unprompted review
Fast and Simple
March 14, 2023
Unprompted review
Blocked account with crypto from mining pool
Good day to all, I have been mining for more than 3 years, I used this exchange to exchange cryptocurrency for fiat, I did not transfer anything except cryptocurrency from pools to this exchange. Today my account and all the funds on it were blocked, in support they told me that I had to go through verification, after passing the verification nothing was unlocked.
They stated that my transaction from the emcd pool was recognized by aml, and now the verification will take several weeks! I need to pay bills for electricity, in support they told me that they do not compensate for the freezing of funds. In the telegram channel of the exchange, I see that at this time (03/03/2023) a large number of people have the same problem. Be careful with this company, it's offshore, in case of a scam you won't get your money back.
March 3, 2023
Unprompted review
Reply from Bitpapa
Hi Ivan, your account was suspended because your transaction has high risk level. You can check your transaction on any blockchain analysis service and see the risk level of your transaction by yourself. Be careful with dangerous sources from where you send coins to legal companies like Bitpapa.
Thank you ❤️ You helped me a lot
February 16, 2023
High commission for withdrawal
The exchange is good, but all its advantages are covered by a high commission for withdrawal. There are no TRC, BSC networks.
A high commission makes trading on the exchange unprofitable for those who have little capital.
But this exchange has low liquidity and volumes, which is why those who have small capital work on it.
February 14, 2023
Unprompted review
Reply from Bitpapa
Hi Antonio. Bitpapa has a lowest fee rate on the market for the external ERC-20 withdrawals (USDT withdrawal fee is just 3 USDT, ETH 0.0022 (˜$3). in addition, our dev team plans to add new protocols within the next two months. It's a little strange and a shame that because of such a trifle you decided to give us such a low rating. Wish you best, bye :)
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