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See what reviewers are saying

Rated 1 out of 5 stars

After depositing countless amounts of money on my favorite platform I can only say I've withdrawn 200 dollars out of well over 4 thousand dollars. The 24 hour service to deposit from a withdrawal is b... See more

Company replied

Rated 5 out of 5 stars

So far this site has been pretty legit was a little skeptical at first due to all the fish games that go around on Facebook.I found this website just browsing gave it a try waiting for my first redemp... See more

Rated 5 out of 5 stars

Bitplay has by far one of the Best setups I've seen. I've tried so many different apps and sites out there and have dealt with glitchy software, horrible to non-existent customer, and scammers. Not h... See more

Company replied

Rated 5 out of 5 stars

I would like to say something about the customer service at bitpla.ag his name is Victor and he’s the best by far ever customer service in any place I’ve ever played his polite, professional and reall... See more

Company replied

Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gaming service Provider

Written by the company

BitPlay is an online sweepstakes platform that provides the latest online slot games and slots in the comfort of your home. We give you zero financial risks and 100% privacy due to the crypto solutions we offer. There are more than 500 unique games for you to enjoy with your friends and colleagues. You're guaranteed to have the best time ever!


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Bitplay is the best online gaming sites

With attentive customer support, generous bonuses, a robust mobile layout, and an exciting library of games,It feels like an authentic casino experience, with fast deposits and withdrawal's, I know bitplay is the best online gaming site that I'll be using for my online gaming needs

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Carlos, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 4 out of 5 stars

All is well so far

Just started playing through bitplay and I only have one bad thing to say which is the fees I paid to put money on my account was more than any other game service

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Red As Ever, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Customer service team is always quick…

Customer service team is always quick to reply and very helpful with all concerns you may have! Deposit withdrawal its allna piece of cake at bitplay

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Cody, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 4 out of 5 stars

These guys are the best great game…

These guys are the best great game platforms quick fast customer service no waiting right to the point clear answers that's just what I like that's why I keep coming back come join game with us you won't regret it

February 21, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi dear Customer, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

BITPLAY PAYZ

-Customer Service is on point
-Website is easy to navigate and follow
-All the Platforms out there to choose from
-100% Legit and They really do PAY when you win.

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Rick, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Y'all are amazing

Y'all are amazing. Great customer service. And awesome platforms

June 19, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Tiffany, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Love how quickly and efficiently my…

Love how quickly and efficiently my questions or concerns get resolved.
Never is there any need to wait to get a response. Thank you bitplay.ag I love the staff ND love the organization of your platform.

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Carmen, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

They get back to u fast

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Ashley, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

I love bitplay I highly recommend it is…

I love bitplay I highly recommend it is safe and user friendly so come check out bitplay

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Victor, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Responds fast and helpful

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Jen, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

I had a couple simple questions that…

I had a couple simple questions that were answered in one message back from them, that made it super easy and understandable. Great customer service!

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Ross, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Very nice and polite

Very nice and polite. It’s nice knowing that still exists in this world. Thank you for making my day better ☺️

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Tonya, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Quick and Easy

Quick and easy

June 18, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Alyssa, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

BEST OVERALL EXPERIENCE...

The company is legit and has a fantastic customer service response time and team I couldnt be happier with my experience it also helped that I won a little and hopefully the withdraw process is as fast as there customer service response team is...

June 16, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Jamie, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Very happy with this gaming platform…

Very happy with this gaming platform ive withdrawn several times. I enjoy the games they have to play. All the customer support people are very knowledgeable and very helpful. I also like the bonus's they offer. They help a lot.

May 27, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hi Glen, we're so glad to hear you loved the experience! We’re happy to help you again, whenever you need us!

Rated 5 out of 5 stars

Awesome and amazing wins followed by…

Awesome and amazing wins followed by easy cash out= my type of party....

February 23, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Leemichaelhunt, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 5 out of 5 stars

Major wins alongside easy cash out a…

Major wins alongside easy cash out a major plus

February 9, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Dear Brittany, thank you for taking the time to leave us such a fantastic review! Your satisfaction is our priority, and we look forward to seeing you again!

Rated 1 out of 5 stars

If it's not in writing it can't be expected

2 times now I have gotten the green button to claim a referral bonus when I touch the chest box that comes up at the bottom left of the screen. It is the second claim button in the list of possible things to claim. And when I contacted both the chat and customer service number I'm told that I can't receive my referral bonus without the email address of the person that used my link. Well in my case this is virtually impossible since I added my referral code to a site that is for just that a place where you can add all your referral codes and you get l points towards various l rewards. It doesn't keep track of who looked at or used any codes. Plus I have shared it on my fb page and some other pages as well. On my first bonus i was able to provide all info since it was my daughter and then since they arent expecting for you to have all of the info they just simply say that the person didnt use your code when they registered which i knew was bs because i assited my daughter because she was having a hard time finding the right box to enter my code without getting an error becsuse she was trying to enter it in the promo code box above the referral box. When entered in correct box she was able to advance to the next page and finish registration. And when she made her qualifying deposit she got the notification and then let me know when she was told that I would have to request the bonuses and then they tell her she didn't use s code after I provided requested info.
But after the second time of being cheated out of bonus points that there system obviously has picked up that I am entitled to. I went back and read the terms and conditions for the app itself as well as the referral bonus requirements page and referral bonus how to claim and anything else that has to do with them honoring there own promotion on referral bonuses and there is no mention in any of these sections that says we need to be able to provide the email address or ID number, receipt number, the platform that was played or the amount,or date, that the referred person used or received when the qualifying transaction was finalized. And bitplay is using this as a way of depriving both the person referring and the referred person from receiving the credits that they are by all means entitled to and should receive without delay especially if the operating system can recognize and notify a player that it needs to be claimed. I can imagine the amount they have managed to keep in there bank account by not paying these bonuses and wouldn't be shocked if they are the next online gaming site to face a class action lawsuit just like Chumba or luckyland. And it's sad that we have to go that route to get what we are entitled to based on there own advertisement and promotions. Come on bitplay all I want is for you to do what you say you will do for referrals. I did my part referred and used my code and should of received a bonus 2 times. If you don't want to pay out referral bonuses then quit advertising that you do.

March 6, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hello Telisha,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

Rated 5 out of 5 stars

IN MY TOP 3 ONLINE CASINOS

I have played online slots for years. I played at so many sites and 9 times out of 10 there all of them are the same. You get a sign on bonus yet you have too wager 35x the bonus plus withdrawal approval would take forever sometimes not at all. Then I found bit play I have had zero issues with anything there great customer service. Withdrawals usually only takes 24hr but most the times less. Great bonuses with no 35x the wager 🤑. So for players reading this I will strongly suggest to try them and one of there many platforms.

January 4, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hello Brad,
We're really proud that we were able to meet your expectations! Thank you for taking the time to share your opinion with our customer service team. It’s such a pleasure to have customers like you.
We will do our best to make your future experience with us even better.

Rated 1 out of 5 stars

Trash straight trash

Trash, Games cheat you of winnings retriggers won't activate it'll say game over when you hit the 3 triggers needed to activate the bonus. cheated out of credits not given on bonus rounds. Sites Garbage you've been warned customer service a joke..

February 9, 2023
Unprompted review
bitplay.ag logo

Reply from bitplay.ag

Hello John,
Thank you for your feedback and for bringing this to our attention. I’m so sorry to hear of your less-than-satisfactory experience with the website and hope you will accept our sincerest apologies.
Please send us an email at info@bitplay.ag with more information so that we can make things right for you.
Looking forward to hearing from you back soon!

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