Bitrix24 Reviews 

My cloud PBX disconnected last month. Bitrix told me it was down to my provider. All tests done and nothing had changed with my provider - ports all open - no traffic blocked - correct credentials. Still wasn't working and Bitrix "Specialist Support" were unable to find the issue. I have another Bitrix24 subscription so I tested the Cloud PBX credentials in there and what do you know... they worked instantly. Back to my other subscription and still not working. The staff take days to come back to you and I am still waiting for them to give me an answer. This issue has cost my business over £10,000. I will be moving ASAP. Avoid this second rate company

They locked my access to my data without any warning,
it's like they need to force me to buy a subscription!!
all the advertisement about free CRM is fake it's just for advertisement!!
They are lier, the worst experience I have got ever!!
I will not be using it anymore, Bad company, Bad Customer service!

For over 2 years, I was using Bitrix and happy with their services. I planned on sticking with them as my business grew. Not anymore.
Just yesterday (as of posting this review) with no warning, they locked access to my Leads and Quotes, both of which I was heavily using at the time! This appears to be part of "service plan changes" they gave some vague reference to in an email back in July, but it said nothing, NOTHING at all, about removing a major feature, when exactly any changes would be made, or exactly what features were being removed. I got no notices beforehand that those features were about to be locked. My ONLY warning was going to my database and getting a screen blocking me telling me I have to pay to get my data back. Not acceptable behaviour. I recommend staying away from them, if this is how they do business.

Support is one of the worst out there. You are alone !
Save your energy or money. There are plenty of open source solutions out there that may work for you. For us the only pros is the telephony integration.
About cons :
1) Outdated documentantion for on premise (some articles are 7 years old and this the official articles the support team will send you also.
2) SUPPORT ! If you manage to get a reply its a miracle. If you manage to resolve (lol) your issue maybe try your luck at a Casino after that...
Good luck

Your inquiry was moved to the 1st Line of the Engineer Support department for more deep analysis. Average responding time is 2 business days (10-19 GMT+3, Mon to Fri), but we will do our best to handle it faster :) Please await for the respond in the chat.

This is the typical Bitrix24 Support answer for a paid on-premise business edition (cost us 9000$). After 2 days they maybe reply with a poor answer and if you reply will contact you again in 2 days. And this in going on and on...

If you dont have high budget in order to hire a Bitrix partrner or a technical in house team don't go for it. Its requires high tech knowledge. If you have the budget and the time and a good bitrix partner then you be able to do magic with this product.

After testing with many products out there, our team liked the features offered by bitrix24 as a project management, leave management tool over the past few months. We are still continuing with the free account and apart from the learning curve team has no concerns. Therefore, I would recommend bitrix24 for any teams that are working remotely.

I've been using it for over 5 years and I cannot imagine my life without it.

Good but discursive.

Bitrix is kinda OK. It gets the stuff done, but I think there are much better platforms out there.

So make sure to look around and see others before jumping on bitrix!

Thanks!

Paid for the self hosting, waiting for contact back from support for up to 2 days for a meaningless response that has nothing to do with the technical question asked

Unless your very tech savvy - avoid - there support is worse than useless!!

If you use two step verification and loose or reinstall your phone, your whole account is lost, unless you go to a local Bitrix24 reseller, buy one of their products and get them to verify your identity. Personally, I put maybe 20 hours of work into my index, so it is bearable, but if I had used this extensively, and then lost all that work - God, how would that ever be excusable? And 20 hours of wasted work is a lot too!

A bug did not allow us to pay and ended training all the staff for nothing and they have no idea how to resolve it to allow us to pay. Support is completely useless. No matter how many times we explained the bug they kept saying complete rubbish.