BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
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Review summary
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Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more
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My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more
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This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
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Company details
- Computer Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Software Store
- Hi-fi shop
- Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from BITSmart
Dear James,
Thank you so much for your feedback. We are glad to hear that you were happy with the fast delivery, the product, and the easy ordering process. We appreciate your support and hope to serve you again soon.
Regards,
Clarence.
First time user - very happy!
This was my first time ordering from BITSmart and I was super happy with the experience. Pricing was what drew me to their site, but the biggest win for me was the express delivery option. I ordered on the Wednesday and had the product the next day (Melbourne to Newcastle). This was an express order for a client that had changed their mind at the last minute so it gave me a good chance to impress the client.
March 4, 2026
Reply from BITSmart
Dear Shane,
Thank you for your wonderful review. We’re so pleased to hear that your first experience with BITSmart was such a positive one.
We appreciate your support and look forward to helping you again in the future.
Best regards,
Clarence.
Reply from BITSmart
Dear James,
Thank you for your review. We’re so glad you had a smooth experience with fast shipping and easy service. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Great prices and very fast delivery
Great prices and very fast delivery.
Will use Bitsmart again.
March 4, 2026
Reply from BITSmart
Dear Steven,
Thank you for your feedback. We’re delighted to hear your delivery was very fast. We appreciate your support and look forward to serving you again soon.
Best regards,
Clarence.
Quick shipping
March 2, 2026
Reply from BITSmart
Dear Cory,
Thank you for your feedback. We’re glad to hear your order arrived quickly. We appreciate your support and hope to serve you again soon.
Best regards,
Clarence.
Super quick delivery, good prices.
Ordered lunch time Tuesday. Delivered Thursday morning in regional VIC. Items as described. 3rd or 4th order from BITSmart that’s exceeded expectation. My new go to supplier.
March 5, 2026
Unprompted review
Reply from BITSmart
Dear Ned,
Thank you for your wonderful review and for your continued support. We’re so pleased to hear your order arrived so quickly in regional Victoria and that everything was exactly as described. It means a lot to know BITSmart has become your go to supplier, and we look forward to helping you again with your next order.
Best regards,
Clarence.
Helpful and Proactive
Helpful and Proactive, they rang to check I if meant to get the PoE device instead of the non PoE one which I had accidentally clicked on and fixed the order and sent it out the next business day
February 23, 2026
Reply from BITSmart
Dear Lucian,
Thank you for your kind review. We are very glad we could catch the mix-up and help get the right device for you. We appreciate your support and hope the device is working perfectly for you.
Best regards,
Clarence.
Great experience!
Great experience ordering through BITSmart. I had a question about my order and the service via phone and email was very fast, friendly and efficient. I highly recommend them.
February 25, 2026
Reply from BITSmart
Hi,
Thank you for your review and recommendation. We are so pleased to hear you had a great experience with BITSmart and that our team could provide fast, friendly, and efficient support. We appreciate your support.
Best regards,
Clarence.
Quick Postage & Cheapest Price.
Quick postage and the prices on the Unifi products I bought were the cheapest I could find online!
February 26, 2026
Reply from BITSmart
Dear Brian,
Thank you for your review. We are glad to hear your order arrived quickly. We appreciate your support and hope to assist you again soon.
Best regards,
Clarence.
Reply from BITSmart
Dear Darren,
Thank you for your review. We are glad ordering was easy and that your delivery arrived swiftly. We appreciate your support and look forward to helping with your next purchase.
Best regards,
Clarence.
Prompt response to enquiries regarding…
Prompt response to enquiries regarding my order, and actioning refund, and return of products I had wrongly purchased.
February 20, 2026
Reply from BITSmart
Dear Paul,
Thank you for your feedback. We are glad our team could assist quickly with your order enquiry, refund, and return. We appreciate your support and are pleased we could make the process easier for you.
Best regards,
Clarence.
Great website with great service
Website was super easy to navigate. Lots of local stock for Unifi products, well priced and very quick turn around for freight. Overall Very Happy
February 26, 2026
Reply from BITSmart
Dear Angus,
Thank you for your wonderful review. We are so pleased to hear you found our website easy to navigate and that you were happy with our range of local UniFi stock, and quick freight turnaround. We appreciate your support and are delighted to know you were overall very happy with your experience.
Best regards,
Clarence.
Quick and easy purchase
Quick and easy to purchase what i wanted and arrived in only a few days.
February 26, 2026
Reply from BITSmart
Dear Terry,
Thank you for your review. We are pleased to hear your purchase was quick and easy, and that your order arrived within just a few days. We appreciate your support and hope to help you again soon.
Best regards,
Clarence.
All good thank you
February 16, 2026
Reply from BITSmart
Dear Mark,
Thank you for your feedback. We appreciate your support and look forward to serving you again!
Best regards,
Clarence.
Best place to purchase Ubiquiti in Australia
This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged.
On this occasion, I accidentally ordered the wrong colour product. Without any fuss, they re-sent me my colour of choice, even though they had not yet received the return from me. Great service. I will continue to order from them in the future.
February 25, 2026
Reply from BITSmart
Dear Anthony,
Thank you for your continued support and for taking the time to leave this review. I’m glad to hear your orders arrived quickly, were well packaged, and that our pricing has been competitive.
I also appreciate you mentioning the colour mix-up. Our goal is to make fixes simple and stress-free, so I’m pleased we could get the correct item out to you straight away.
Thanks again for choosing BITSmart. We look forward to helping with your next Ubiquiti order.
Best regards,
Clarence.
Reply from BITSmart
Hi Brad,
Thank you for the review. I’m glad the pricing was spot on and that your order reached Tasmania in 48 hours.
We appreciate your support, and we look forward to helping again soon.
Best regards,
Clarence.
Quick response to a question about the…
Quick response to a question about the item being purchased, then quick fulfilment of the order.
Very competitive pricing was the icing on the cake
February 23, 2026
Reply from BITSmart
Hi Neil,
Thank you for the review. I’m glad we could respond quickly to your question and get your order fulfilled promptly.
Thanks for choosing BITSmart, and we look forward to helping with your next order.
Best regards,
Clarence.
A+ Grade Service
I usually don't leave many reviews/comments.
However, this experience warrants one.
I run a small business and was in need of some urgent tech supplies as the Australian Heat killed one of our old routers. From the start - going through the website (which was clean/crisp and easy to navigate) to speaking with an agent who (still don't know his name) - was VERY helpful, was able to make a quick decision to find the right equipment. The delivery was smooth and seamless and along with the competitive pricing, I am beyond grateful to the agent who assisted me, answered all my questions (IT is not my main thing) and was able to confidently recommend what we have now - which is working 110% (actually better than before).
Will be using BITSmart in the future again. Highly Recommend!
February 23, 2026
Reply from BITSmart
Dear Dave,
Thank you for taking the time to write such a detailed review. I appreciate it, especially since you do not usually leave feedback.
I am glad our website was easy to use, and that our team could help you choose the right replacement gear quickly. It is also great to hear the delivery was smooth and the new setup is performing better than before.
Thanks again for choosing BITSmart. We look forward to supporting your business again soon.
Best regards,
Clarence.
Nice
Was looking for the ubiquiti cloud gateway fiber, they had it cheaper, ordered it and it came in 2 business days.
February 23, 2026
Reply from BITSmart
Dear Nic,
Thank you for the review. I’m glad it arrived within two business days.
Thanks for choosing BITSmart, and we look forward to helping again soon.
Best regards,
Clarence.
Quick delivery wide range of quality…
Quick delivery wide range of quality products.
February 16, 2026
Reply from BITSmart
Dear Steven,
Thank you for the review. I’m glad the delivery was quick and that you found a wide range of quality products.
We appreciate your support and look forward to helping again soon.
Best regards,
Clarence.
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