BITSmart (love the name) has been amazing at offering Ubiquiti products at a (almost) reasonable price. Some products end up to cost 2x more than US pricing, but far better than other stores where is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good product range. Lowest prices. Phone call soon after ordering to advise that products will be delivered in 2 separate shipments because not everything was stocked in their storage facility. Never... See more
Company replied
My package arrived to my front door in Perth well wrapped and protected. I rang BITSMART on a Sunday not expecting an answer and was surprised to speak with Clarence to confirm items they have in s... See more
Company replied
This is the 3rd purchase I’ve made from Bitsmart. On each occasion their pricing has been very competitive and the ordered goods arrived very promptly & well packaged. On this occasion, I accidental... See more
Company replied
Company details
- Computer Store
- Cell Phone Store
- Computer and Accessories Store
- Computer Software Store
- Hi-fi shop
- Security Equipment Store
About BITSmart
Written by the company
This company offers no rewards for customers to share their feedback or write reviews.
Company Information:
FOR ALL THINGS TECH
Shop various technology products at competitive prices, including smartphones, laptops, desktops, gaming consoles, software subscriptions, and home entertainment systems. With exceptional customer service and a reputation for reliability, BITSmart is a go-to destination for all your tech needs.
Satisfaction isn't our end game; delight is.
The bond of trust we've forged with our customers isn't just a feeling; it's quantifiable. We thank our customers for showering us with a plethora of service experience feedback. Each glowing review is more than just a rating; it's a testament to our commitment and the enduring relationships we've nurtured.
For us, customer delight isn't just a goal; it's a standard.
Contact info
Level 40, 140 Williams Street, VIC 3000, Melbourne, Australia
- +61 3 9018 6599
- feedback@bits-mart.com
- bits-mart.com
4.9
Excellent
626 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic Service fast and efficient
I have previously ordered the product and it was put on backorder with another company. I then cancelled the order and lost many months placed an order with you guys and it was two days unbelievably fast thank you very much.
November 20, 2025
Reply from BITSmart
Dear Brent,
Thank you for your wonderful review. We are really glad we could get your order to you so quickly after the delays you dealt with elsewhere. Our team works hard to keep things moving fast and smooth, and it means a lot to hear that it made a difference. Thanks again for choosing us, and we look forward to helping with your next order.
Best regards,
Clarence.
Quick Service .Web site can be accessed…
Quick Service .Web site can be accessed easily.
November 13, 2025
Reply from BITSmart
Dear Serge,
Thank you for your review. We are happy to hear the service was quick and that you found the website easy to access. We appreciate your support and look forward to helping you again soon.
Best regards,
Clarence.
Good service, fast shipping and well priced!
Very well priced, compared to their competitors, reasonable priced shipping to! 5 stars from me! Well done BITSmart.
November 14, 2025
Reply from BITSmart
Dear Damien,
Thank you for the 5 star review and for choosing BITSmart. We are glad you found our pricing competitive and the shipping rates reasonable, and that your order arrived quickly. We really appreciate your support and we look forward to helping you again soon.
Best regards,
Clarence.
Excellent customer support throughout…
Excellent customer support throughout the sales process and after the sale is complete, while offering discounts such as percentage off. Saved a lot of $$ in a premium product.
November 8, 2025
Reply from BITSmart
Dear Arnold,
Thank you for your review. We are glad to hear our team provided excellent support during the sales process and after your purchase. We appreciate your trust and look forward to helping you again whenever you need us.
Best regards,
Clarence.
Great price
Great price, easy to navigate site and fast delivery. Well done, and thank you.
November 20, 2025
Reply from BITSmart
Dear Ben,
Thank you for your kind review. We are glad you found a great price, an easy to navigate site, and fast delivery. We appreciate your support, and thank you for choosing us.
Best regards,
Clarence.
Reply from BITSmart
Dear James,
Thank you for your review. We are pleased to hear you always have a good experience with BITSmart. We appreciate your continued support and look forward to helping you again soon.
Best regards,
Clarence.
Wi-Fi access points
Took the time to understand what product would work best in the particular situation. Helpful and patient
November 17, 2025
Reply from BITSmart
Dear Sheehan,
Thank you for your review. We are glad our team took the time to understand your setup and help you choose the right Wi-Fi access points. We appreciate your kind words about the help and patience, and we are here anytime you need support.
Best regards,
Clarence.
Highly recommend BITSmart — and be sure to ask for Clarence.
When you need the support of an IT consultant—particularly one specialising in high-quality networking, surveillance, and industrial hardware—you want someone who understands your issue and genuinely cares about resolving it. That’s exactly what you can expect from BITSmart.
Their service goes well beyond what you might anticipate, and I’m genuinely delighted to be writing this review.
For knowledgeable, considerate IT expertise, give BITSmart a call and see how they can help you.
November 18, 2025
Reply from BITSmart
Dear Andrea,
Thank you for your thoughtful review. We are truly grateful for your kind words and for the trust you have placed in BITSmart. It means a great deal to hear that our knowledge, care, and commitment to resolving issues made such a positive impression. Your feedback is deeply appreciated. Thank you again for your recommendation.
Best regards,
Clarence.
Fantastic customer service
Fantastic customer service
So easy to deal with and postage was fantastic - next day
November 17, 2025
Reply from BITSmart
Dear Karl,
Thank you for your feedback. We are glad you had such a positive experience with our customer service and that postage was so quick. We appreciate your support.
Best regards,
Clarence.
Reply from BITSmart
Dear Waddy,
Thank you for your feedback. We are glad the shipping was fast and that the product met your expectations. We appreciate your support.
Best regards,
Clarence.
Outstanding customer service
Outstanding customer service! Thank you Clarence & BITSmart team.
November 14, 2025
Reply from BITSmart
Dear Harry,
Thank you for your review. We are thrilled to hear you had a great experience with our customer service and appreciate your support.
Best regards,
Clarence.
Very quick to act and had it all in stock.
Awesome,
Got put into a tough spot and these guys got me the equipment I could not source anywhere else - lightning fast.
Saved the day - Cheers!
November 14, 2025
Reply from BITSmart
Dear Morgan,
Thank you for your review. We are really pleased we could help. We appreciate your support and look forward to helping you again.
Best regards,
Clarence.
Reply from BITSmart
Dear Malcolm,
Thank you for your review. We are glad to hear you had a great experience and were happy with the product and fast delivery. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Reply from BITSmart
Dear Jake,
Thank you for your review. We are glad you were happy with our service and quick shipping. We appreciate your support and look forward to helping you again.
Best regards,
Clarence.
Easy to deal with and the delivery was…
Easy to deal with and the delivery was faster than expected. Great company!
November 11, 2025
Reply from BITSmart
Dear Pietro,
Thank you for your kind review. We are glad to hear you found us easy to deal with and that your delivery arrived faster than expected. We appreciate your support and look forward to serving you again soon.
Best regards,
Clarence.
Good price and fast postage
Good price and what must have been some of the fastest postage I have ever had.
November 10, 2025
Reply from BITSmart
Hi,
Thank you for your review. We are delighted to hear the delivery was among the fastest you have ever had. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
Super helpful staff
Super helpful staff. Provided good clear comms and support delivery challenges very well
November 11, 2025
Reply from BITSmart
Dear AJ,
Thank you for your review. We are so pleased to hear our team was helpful and kept communication clear throughout the process. It means a lot to know we could support you and manage the delivery challenges well. We appreciate your feedback and your support.
Best regards,
Clarence.
Very up to date information and very…
Very up to date information and very quick service even if the customer has to pay for it.
By the way my name is Graeme Lightfoot, not Nicole Bartolillo. Please change the billing address to my name please.
November 3, 2025
Reply from BITSmart
Hi Graeme,
Thank you so much for your kind words, we’re delighted to hear you found our information up to date and our service quick!
We appreciate you letting us know about the billing details. It looks like your first order a couple of weeks ago had different billing details, but we’ve now updated your account as per your request.
Thanks again for your feedback and for choosing us!
Best regards,
Clarence.
I was able to negotiate discount
October 29, 2025
Reply from BITSmart
Dear Louis,
Thank you for your review. We are glad we could work with you and help make the purchase a positive experience.
Best regards,
Clarence.
Reply from BITSmart
Dear Kristian,
Thank you for your review. We are glad to hear you were happy with the quick service and our Ubiquiti range. We appreciate your support and look forward to serving you again.
Best regards,
Clarence.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.