No customer service. I ordered straps for my Fitbit 5 as seen on website. Received something totally different. I emailed them to let them know that I posted them back for a refund. I never rece... See more
Company replied
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See what reviewers are saying
Having had to purchase two replacement original straps from fitbit and the third started to split, I decided to try something different. The Black Stainless Steel bracelet strap appears to be perfect,... See more
Trustpilot reviews convinced me to go for Bitstraps - not the cheapest for a Charge2 Fitbit strap, but UK based and responsive to complaints. Ordered Monday, arrived early Friday. Fit and hold p... See more
Absolutely delighted. Great strap. Much better than the standard ones. My original kept coming loose on one of the connections. Wasn’t sure whether it was the watch or the strap but this strap fixed t... See more
Company details
Written by the company
Retailer of high quality Fitbit straps including a variety of styles and colours. From our premium Milanese loop straps to our more subtle but comfortable rubber straps. Browse our full range and find your perfect strap!
Contact info
40 Western Avenue, L36 4LZ, Liverpool, United Kingdom
- support@bitstraps.co.uk
- bitstraps.co.uk
3.9
Great
408 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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People also looked at
I ordered my new strap in a hurry as my…
I ordered my new strap in a hurry as my existing strap had to be sellotaped together when it broke. It came very quickly and exactly when Tom said it would.
Thankyou very much Tom
July 21, 2023
The strap does not fit the watch…
The strap does not fit the watch (despite saying it would)
July 21, 2023
Reply from Bitstraps
Hi Anya,
Sorry to hear your strap doesn't fit. If you need any assistance please get in touch with us at support@bitstraps.co.uk.
Kind Regards,
Tom
Easy to order and quick delivery
June 30, 2023
Competitive pricing
Competitive pricing, including postage and packing, quick turnaround from ordering to delivery
June 30, 2023
Easy to order and goods arrived promptly
June 19, 2023
Arrived on time
June 25, 2023
EXCELLENT SERVICE
Arrived within a few days of ordering and communication with Tom was very good via email. Fantastic service all round & would definitely recommend.
July 3, 2023
Unprompted review
Happy customer
Very pleased as arrived earlier than expected and items were exactly as described. I have used this company 2 or 3 times now and will definitely use them again.
June 20, 2023
First class customer service!
Slight hiccup with the order but Tom was very prompt sorting everything out. First class customer service. Thank you!
June 14, 2023
Good quality but large size barely fits
May 26, 2023
Reply from Bitstraps
Hi Jeanette,
Sorry to hear your strap doesn't fit as expected. If you need anything from us please get in touch. Thanks!
Fab Quality
New straps arrived really quickly and were much better quality than I expected. Really good value for money.
May 21, 2023
Excellent selection of products on very…
Excellent selection of products on very good website. Reasonably priced and fast delivery.
May 21, 2023
Item in jiffy
Item in jiffy, no return address label nor paper work. Not the service I would expect from Fitbit....
May 20, 2023
Reply from Bitstraps
Hi Toby,
Hope you're well.
Sorry to hear you're not happy with your order. We do all of our communication, returns etc over email as it is more eco-friendly.
If you need to return your order. Please contact us at support@bitstraps.co.uk
Thanks,
Tom
A Great FitBit Strap.
Very please with this attractive, good quality FitBit strap. Much better than the cheap silicone one I had before that irritated my skin.
April 25, 2023
Easy ordering and fast delivery
April 28, 2023
Arrived earlier than expected and…
Arrived earlier than expected and perfect. Easy to fit. Thank you.
May 2, 2023
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