Excellent service from start to finish…
Excellent service from start to finish honest efficient and the car was exactly as described.
October 7, 2026
Unprompted review
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Company details
- Car Dealer
- also in
- Car Service
Written by the company
At Bittaford Car Sales, we’re proud to be a family-run business rooted in the heart of Devon. With years of experience and a genuine passion for helping people, we’ve built a reputation for honesty, reliability, and personal service. Our team treats every customer like part of the family, offering a warm welcome and expert guidance without the pressure. Whether you're buying your first car or upgrading to something new, we’re here to make the process smooth, transparent, and enjoyable. We handpick every vehicle in our stock to ensure it meets our high standards for quality, safety, and value. From compact city cars to spacious SUVs, our range is carefully curated to suit a variety of lifestyles and budgets. Each car is thoroughly inspected and prepared before sale, so you can drive away with confidence knowing you’ve made a smart investment. To make things even easier, we offer flexible finance options tailored to your needs. Whether you're looking for low monthly payments or a quick approval process, our finance partners help make car ownership more accessible. We’ll walk you through every step, explaining your options clearly so you can choose what works best for you. And for added peace of mind, we provide comprehensive warranty packages that protect your purchase long after you leave the forecourt. From mechanical cover to roadside assistance, our warranties are designed to keep you moving without worry. At Bittaford Car Sales, it’s not just about selling cars it’s about building trust and lasting relationships with every customer.
Contact info
Bewley showroom, PL21 0ES, Ivybridge, United Kingdom
- 01752960303
- bittafordcarsaleltd@yahoo.com
- bittafordcarsales.co.uk
3.9
Great
18 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Superb customer service
Superb customer service. The staff were polite knowledgeable and extremely helpful. They answered every question provided a detailed walk-around video and made the entire process simple the car drives beautifully and was exactly as advertised I would happily purchase from bittaford car sales again.
October 7, 2026
Unprompted review
FANTASTIC DEALERSHIP
I bought a nissan juke from the team at bittaford in april 2026, and i couldnt be happier with the experience.
From start to finish, the entire process was smooth, professional, and completely stress-free.
The car was presented in immaculate condition, exactly as described, and the handover was seamless. its been absolutely fantastic to drive, and the excellent customer service really set this garage apart.
I highly recommend bittaford car sales to anyone looking for their next car a truly brilliant local dealership.
April 4, 2026
Unprompted review
Reply from Bittafordcarsales
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that you had a smooth, professional, and stress-free experience when purchasing your Nissan Juke from us. It's great to know that the vehicle met your expectations and was presented exactly as described.
Providing high-quality vehicles alongside excellent customer service is something we take great pride in, so your kind words mean a lot to the entire team. Thank you for recommending Bittaford Car Sales to others. We truly appreciate your support and are thrilled that you're enjoying your Nissan Juke.
We wish you many happy miles ahead and look forward to helping you again in the future.
Best wishes,
The Bittaford Car Sales Team
Highly recommend
Bought a lovely Vw up in june 2026 and i cant fault it drives and performs as it should. The whole team at bittaford have been so friendly and helpful genuinely nice people. Highly recommended.
August 15, 2026
Unprompted review
Reply from Bittafordcarsales
Thank you so much for your kind review. We are delighted to hear that you're enjoying your VW Up and that it has been performing exactly as expected.
It was a pleasure helping you, and your comments about our team mean a great deal to us. We always strive to make the buying experience as friendly, straightforward, and enjoyable as possible.
We wish you many happy miles in your new car, and if we can help with anything in the future, please don't hesitate to get in touch.
The Bittaford Car Sales Team
DO NOT BUY FROM THIS GARAGE
DO NOT BUY FROM THIS GARAGE
Update following the reply from the garage. I have kept the messages from the owner which confirms:- 1. The battery issue occurred 4 hours after purchase and not a few days later. 2. The repair to the battery does not affect my consumer rights of the misrepresentation regarding confirmation, in writing, that the advisories on the MOT repairs had been completed prior to test driving the car and furthermore in writing prior to agreeing the price and transferring of funds. 3. The local garage indeed found out that the suspension bush arms on both sides repair hadn’t been completed as confirmed which will be a cost to repair. They did not say there was nothing wrong with the car, you haven’t spoken to them or even know who they are! It’s certainly not ‘just cosmetic’ 4. We have never called to tell you that we are happy with the car and our daughter was over the moon - quite the opposite unfortunately. I’m also confused about your contradiction on allegedly ‘calling to say she was over the moon then for you to add today she wanted to return it due to the colour. There are so many comments you’ve made in this manner that contradict each other including timelines, confirmation of repairs completed in writing that weren’t completed - suspension repairs are not a cosmetic matter!
We purchased a car on the 19th September after agreeing a price based on that ALL advisory repairs had been completed as confirmed verbally and in writing by the dealership prior to test driving. Within 4 hours the car stopped working as the battery was old and hadn’t been replaced. After having numerous text emails and a phone call from a very angry and aggressive owner they came to replace the battery the next day. I notified the owner we were taking the car to an independent garage to get it checked over, at that point he then informed us some of the advisories that were confirmed, in writing, hadn’t been completed after all. This is misrepresentation of sale. I requested to return the car due to this issue but they have refused, not even offered to carry out the works they said had been completed.
Please also be aware that the people working on the forecourt are NOT the owners.
It seems from reading some reviews that others have had similar situations losing money in the process. Serious customer service missing.
September 19, 2026
Unprompted review
Reply from Bittafordcarsales
We would like to clarify the claims you have made.
At no point have we been rude or agressive towards you. We are confused as you rang to speak to our sales team stating that you were over the moon and your daughter was so pleased with the car!! We have always responded to your messages promptly and we did attended your home and replaced the battery but it was not after 4 hours the battery unexpectedly failed after a few days of use. The battery was replaced immediately and at no cost to yourself and the issue was resolved on the spot. Your husband was very polite but you yourself was very rude to myself and i do not deserve to be spoken to how you spoke to me.
You had one very minor advisory which was explained clearly to you at point of sale and you agreed to purchase based on this we have not hidden anything from you or lied this advisory does not effect the car in anyway its cosmetic. You did indeed inform us that you toke the car to your local garage and they have not found anything wrong with the car so we are again confused what you are trying to achieve . Regarding the battery You agreed to having a new battery fitted then proceeded to reject the car when the issue was resolved and there was nothing else wrong with the car so of course we rejected this we are within our rights to do so.
People are more than welcome to read our responses to the other reviews but we would like to highight the very positive reviews we have and people can make their own minds up but we take our reputation very seriously.
Also we are indeed a family run business and the people on the forcourt are indeed the owners.
Further and final response to the matter:
You are entitled to your opinion weather its true or not, but i believe anyone reading this review is also entitled to understand that the vehicle was fixed without hesitation and at no cost to you.
Vehicle issues can unfortunately arise in the motor trade. What defines a bussiness is how it responds when they do. In this case we fixed the vehicle without hesitation and at no cost or inconvenience to you, we did reject the rejection of the vehicle because you agreed to a new battery to be fitted and nothing further was wrong with the car also we cant do anything just because your daughter decided she does not like the colour of the vehicle this is not reason enough to reject a vehicle, we are entitled to reject your rejection for this reason under consumer law. Also the fact that you are still actively using the vehicle is further proof that nothing is wrong with the car. The full team here did everything we could for you despite your poor attitude.
Whilst its clear we have very different views on this matter, i remain confident that bittaford acted fairly, professionally and in good faith thoughout.
Such an amazing family run business
Such an amazing family run business run by genuinely nice people. Bought a car back in December 2025 and it’s been amazing. Went back to purchase another car for a family friend in march 2026 and the service and down to earth atmosphere was just so nice they made me and my friend feel so welcome and gave my friend extra warranty at no cost to her which really gave her piece of mind. She has been đriving around for months without any issues. Highly recommend these guys, great prices, great quality second hand cars and 100/100 for customer service.
December 15, 2025
Unprompted review
Reply from Bittafordcarsales
many thanks for your kind review
Bought a vw polo for my daughter a…
Bought a vw polo for my daughter a couple of months ago. Staff went above and beyond to have the car ready for her birthday. Anyone looking for a used car with fantastic staff and service get in touch with these guys.
July 24, 2026
Unprompted review
Reply from Bittafordcarsales
many thanks for your kind review
Reply from Bittafordcarsales
many thanks for your review
Absolutely amazing car sales
Absolutely amazing car sales, honest, friendly and the after car and warranty is excellent. Highly recommend.
June 15, 2026
Unprompted review
Reply from Bittafordcarsales
many thanks for your kind review
AVOID
AVOID! AVOID! AVOID!
Avoid this garage at all costs.
Bittaford car sale are very friendly when selling you a car, but the customer service disappears the moment any faults arise. I was sold a vehicle with significant issues, despite the garage claiming it had passed a full health check.
Shortly after purchase, extensive corrosion was discovered, suspension components failed, and major gearbox faults left me stranded in a live lane on a dual carriageway. Rather than taking responsibility and upholding my consumer rights to repair or refund the car, they repeatedly tried to push me towards a third-party warranty with limited cover that wasn’t worth the paper it was printed on and avoided dealing with the problems themselves.
They even blocked me from contacting them when trying to come to an arrangement with them.
The whole process became a lengthy and stressful battle. I was forced to buy and insure another vehicle because the one they sold me was unsafe to drive. The only reason I recovered most of my money was through a Section 75 credit card claim. Had I paid entirely by debit card or bank transfer, I would likely have lost thousands.
An impartial and independent inspection by Automotive Consulting Engineers Limited (ACE) found that from the extent of the issues when they inspected the vehicle, the faults were present/developing at the point of sale.
This garage talks a good game when making a sale, but in my experience, they do not stand behind the vehicles they sell. I would never use them again and would strongly recommend looking elsewhere.
Update – Response to the blatant lies in your Reply
Length of Ownership
• The vehicle was purchased in late October, and all major faults arose within 3 months of purchase.
• All faults (corrosion, suspension, and gearbox) were reported to you within the first 3 months, and I was dismissed on several occasions.
• The vehicle became undrivable by the end of January.
• It is factually incorrect to state that I have owned it for “over 10 months” it hasn’t even been 8 months since the purchase.
• I spent approximately 6 weeks out of the country during the initial 3 months of ownership, meaning the vehicle was only used for around 6 weeks before becoming unusable.
MOT & Roadworthiness
• The MOT had been conducted over 6 months and 5,000 miles prior to the date of purchase, so it does not reflect the condition of the vehicle at the time of sale.
• An independent ACE inspection concluded that the faults identified were present and/or developing at the point of sale.
Payment Method
• I have successfully recovered the majority of my losses through my card provider and can provide evidence of this if required.
• You will be aware of this, as you stated to me that you would contest the claim with the bank if I pursued this route. However, when the bank attempted to contact you on two separate occasions, you failed to respond or provide any evidence to challenge my claim.
• I have no doubt that the bank will be, if they have not already been, taking steps to recover from your business the funds they reimbursed to me.
• Your policy regarding credit cards was added to your website shortly after I informed you that I intended to pursue a Section 75 claim.
Communication
• My experience of communication once faults arose was very different from the picture painted in your response.
• I was blocked on the Messenger app by your business, which was the platform used for all communication before and after the purchase.
• I retain evidence of all correspondence.
Honesty & Conduct
• My review is an honest account of my experience and is supported by independent evidence.
• Anyone wishing to verify the facts is welcome to contact me privately, and I will happily provide copies of the ACE report, repair receipts, diagnostic reports, communications between Bittaford Car Sales Ltd and myself, and other supporting documentation.
June 6, 2026
Unprompted review
Reply from Bittafordcarsales
We are disappointed to read your comments, all the points you have stated are not accurate.
To clarify the situation for anyone reading:
Length of Ownership
You have had the vehicle for over 10 months. During that time, you did not report any gearbox issues to us at any stage. Had you raised these concerns, we would have followed our normal process and inspected the vehicle.
You did call us after 4 months worth of ownership and said you had a noise from your wheel and "think" it might be a coil spring without any evidence. When we explained to you this is a wear and tear item you became aggressive and threatened our staff member stating you was in the army and you became borderline racist which we don't tolerate towards our staff members.
MOT & Roadworthiness
The car had a valid MOT of 10 months at the time of sale. If any serious corrosion or structural issues had existed at that point, the vehicle would not have passed. The car also went through an extensive health check before handover.
Payment Method
We do not accept credit cards under any circumstances and never have, For this reason, your claim that you recovered money through a credit card provider is not correct.
Communication
We have never blocked you on any platform. We respond to all customers and have always been available to discuss any concerns.
Honesty & Conduct
We take pride in being an honest, family‑run business. We work hard to support customers fairly, and it is upsetting to see a review containing statements that are untrue.
We always encourage customers to contact us directly if they experience any issues so we can help. Posting inaccurate information online does not reflect the facts of the situation and is unfair to our business.
RESPONSE : Vehicle issues can unfortunately arise in the motor trade. What defines a bussiness is how it responds when they do. If you dont make us aware of the issues then we simply cant help you. We have never accepted credit card ever! .Whilst its clear we have very different views on this matter, i remain confident that bittaford acted fairly, professionally and in good faith thoughout. If you would like to discuss anything you know where we are or you can contact us directly as you are not blocked and never have been.
A first car fro my daughter
Bought a car for my daughter who had just passed her test. Was very happy with the service I received from the team at Bittaford and so far the car has lived up to expectations and my daughter is over the moon with it!
May 7, 2026
Unprompted review
Reply from Bittafordcarsales
Thank you for your wonderful review.
We're delighted to hear that you were happy with the service you received from our team and that your daughter is over the moon with her new car. Helping new drivers find the right vehicle is always particularly rewarding, and it's fantastic to know the car has lived up to expectations.
We truly appreciate your trust in Bittaford Car Sales and thank you for taking the time to share your experience. We wish your daughter many happy, safe miles ahead and look forward to helping you again in the future.
Best wishes,
The Bittaford Car Sales Team
Friendly and helpful really good service
Friendly and helpful really good service
March 7, 2026
Unprompted review
Reply from Bittafordcarsales
many thanks for your kind review
Highly recommend
Highly recommend, run by a genuine nice couple who are friendly and professional.
February 28, 2026
Unprompted review
Reply from Bittafordcarsales
many thanks for your review
Be careful with this car sales
After spending a lot of money on a car from Bittaford Car Sales - within two months the vehicle was not driveable and we received no help from them. We subsequently lost over £3500. The warranty is not worth the paper it is written on and didn't cover us in any way. Following this we were forced to dispose of the car for spares.
January 22, 2026
Unprompted review
Reply from Bittafordcarsales
We are sorry to hear that you remain dissatisfied with your experience.
For clarity, the issue you experienced arose several months after purchase. Although we were under no obligation to do so at that stage, we provided a goodwill contribution of £400 towards the repair costs in an effort to assist you and reach a fair outcome.
The vehicle was supplied with a nationwide warranty provided by an independent third-party warranty company. As with all warranty products, cover is subject to specific terms, conditions, and exclusions, which are determined by the warranty provider rather than ourselves.
It is also important to note that this was a used vehicle of its age and mileage. While every vehicle is thoroughly inspected and prepared before sale, mechanical issues can occasionally arise over time that are outside of our control and could not reasonably have been predicted at the point of sale.
We are also unable to reconcile your statement that the vehicle was "disposed of for spares" with information indicating that the vehicle remains registered and that a warranty claim was made after the events described in your review.
We always aim to support our customers wherever possible and believe our records demonstrate that assistance was provided in this case. Whilst we regret that you are unhappy with the outcome, we wish you all the best moving forward.
Bittaford Car Sales Ltd
Lovely experience with Bittaford Car…
Lovely experience with Bittaford Car Sales.
Sonia was very helpful with the whole process.
Friendly and very supportive throughout the procedure.
Love my new car and would 100% recommend this great garage.
January 24, 2026
Unprompted review
Reply from Bittafordcarsales
Thank you for your fantastic review.
We're delighted to hear that you had such a positive experience with us and that you're loving your new car. Sonia will be especially pleased to hear your kind words. We pride ourselves on providing friendly, supportive service throughout the entire process, so it's wonderful to know that was reflected in your experience.
Thank you for your recommendation and for choosing Bittaford Car Sales. We wish you many happy miles in your new car and look forward to helping you again in the future.
Best wishes,
The Bittaford Car Sales Team
Reply from Bittafordcarsales
many thanks for your kind review
Highly recommend
staff were very helpful. Cars were in great condition for the age and reasonably priced.
Bought a vw polo for my sons first car and we are very pleased with it few months on now. Highly recommend this car sales.
August 16, 2025
Unprompted review
Reply from Bittafordcarsales
Thank you for your great review.
We're delighted to hear that you found our staff helpful and were pleased with the quality and value of our vehicles. It's especially rewarding to know that the VW Polo has proven to be a great first car for your son and that you're still happy with it several months later.
Thank you for placing your trust in Bittaford Car Sales and for taking the time to share your experience. We really appreciate your recommendation and wish your son many happy and safe miles ahead.
Best wishes,
The Bittaford Car Sales Team
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