Automatic AI replies and semi automatic emails are very frustrating. I didn't know I had to upload an image of my wallet (wtf) in order to retrieve my now frozen funds (wtfx2). I have been asking... See more
Company replied
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See what reviewers are saying
I am using the app since 3 months now, I am not an experienced trader, still testing and learning. It's secure, { finger print} and, what is the most important, each value is, as I can say, pe... See more
Company replied
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently. The b... See more
I use the platform almost daily to run some crypto trades. The UI is very intuitive but also offers an expert mode when needed. Cash withdraw usually works within 1-2 days. No problem at all. Can high... See more
Company replied
Company details
Written by the company
The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Crypto starts at Bitvavo
Written by the company
- Buy, sell and store more than 190 digital currencies at the largest exchange in the Netherlands.
- The Bitvavo platform was launched in 2018, with the goal to bridge the gap between traditional currencies and digital assets. Bitvavo is making digital assets accessible to everyone by offering transparent fees, a wide range of assets and an easy to use platform. Our team aims to play an important role in the rise of digital assets by offering our platform to millions of people.
Contact info
Keizersgracht 281, 1016 ED, Amsterdam, Netherlands
- support@bitvavo.com
- bitvavo.com
You should know
4.2
Great
22K reviews
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Reply from Bitvavo
Dear Marufur,
Thank you for your review.
We're glad that you are satisfied with Bitvavo!
Selina
- Support team Bitvavo
Unblock Binance from the Netherlands
They blocked Binance in the Netherlands and they thought they can do it better lmao 🤣.
bitvavo is a little company trying to compete with Binance. bitvavo is a failure. Kindly please unblock Binance again it is better for the world and humanity.
October 8, 2025
Unprompted review
Reply from Bitvavo
Dear Toto,
Thank you for sharing your thoughts.
Bitvavo operates as a registered digital asset service provider under the supervision of De Nederlandsche Bank (DNB). While we understand that everyone has their preferred platforms, Bitvavo continues to focus on providing reliable service within the European regulatory framework to make digital assets accessible to all in a safe and responsible way.
If you have any questions regarding your account, you can reach us via support@bitvavo.com. We are happy to help.
Selina
- Support team Bitvavo
Reply from Bitvavo
Dear Ilya,
Thank you for your kind words!
We're glad to know that you’re satisfied with Bitvavo and appreciate your trust in our platform.
Selina
- Support team Bitvavo
Good exchange
Good exchange. 👍
Bitvavo performs really well for a Dutch company. You can withdraw euros and cryptocurrencies almost instantly to your bank account, especially on Revolut. Everything works well and efficiently.
September 28, 2025
Reply from Bitvavo
Dear Luka,
Thank you for your 5-star review!
We are happy to hear that everything is working smoothly for you and that withdrawals in both euros and cryptocurrencies are fast and efficient. It is great to know Bitvavo meets your expectations.
If you ever have any questions or feedback, we’re here to help at support@bitvavo.com!
Kind regards,
Patricia - Bitvavo Support Team
Trusted APP
It’s secure App to invest your money. Also give you insights and with patience and knowledge of how the stock exchange works, this is trustworthy!
January 6, 2025
Reply from Bitvavo
Dear Rebecca,
Thank you for your kind words.
We’re glad to hear that you find the app secure and trustworthy. Our goal is to provide not only a safe platform but also useful insights to help you navigate the crypto world with confidence. We truly appreciate your trust and support!
Selina
- Supportteam Bitvavo
Reply from Bitvavo
Dear Mehmet,
Thank you for your review!
We’re glad to hear that your payments are processed quickly. If you have any questions or remarks, don't hesitate to contact us via support@bitvavo.com. We are here for you!
Selina
- Supportteam Bitvavo
New on the app
I am too new on the app to give my opinion yet. I can say the app is user friendly and very stable functioning.
September 17, 2025
Reply from Bitvavo
Dear Cristina,
Thank you for your feedback and for giving our app a try!
We’re happy to hear that you find it user-friendly and stable. As you continue exploring, you might like to take a look at our Help Centre, where we answer our users' most asked questions about our platform: //support.bitvavo.com/hc/en-us.
Selina
- Supportteam Bitvavo
Easy registration and average price
Fast Registration and KYC. Only think is that I could not complete the 2FA and I had to contact support.
There are a lot of transactions for the same order. Initially ai was trying to find the average price and could not find it. Would be great if you can see it.
September 17, 2025
Reply from Bitvavo
Dear reviewer,
Thank you for sharing your feedback with us. We’re glad to hear that you found our registration and KYC process fast.
Orders are often not filled in a single transaction, but in multiple parts. This depends on the availability of matching buy or sell orders in the market. Your point about seeing the average price of an order is valuable feedback, and we will make sure to pass this on internally.
We appreciate your input regarding the 2FA setup. Our support team is always ready to help. You can reach us via support@bitvavo.com!
Selina
- Supportteam Bitvavo
Reply from Bitvavo
Dear Faraj,
Thank you for your review!
Glad you’re enjoying the low fees and smooth experience! That’s exactly what we aim for.
Selina
- Support Team Bitvavo
Professional yet easy to use exchange
I can only review the website, since I did not try the app.
Pro trading interface is really good, with Tradingview charts and tools.
Deposit and withdrawal in EUR by SEPA instant are fast and free.
Withdrawal network fees for crypto are reasonable.
Trading fees are reasonable as well at 0.15/0.25% (Pro exchange).
I am happy with this exchange so far, maybe I will start using it moreoften.
September 8, 2025
Unprompted review
Reply from Bitvavo
Dear Albert,
Thank you for sharing your experience.
We’re glad to hear you appreciate the Pro trading interface, the fast and free SEPA transactions, and our trading fees. We appreciate you trading with us and look forward to supporting you even more as you continue to use the exchange.
We wish you good luck with trading!
Selina
- Support Team Bitvavo
Customer support is manned by AI.
Customer support is manned by AI.
You get always the same standard answers that do not answer the question nor solve the problem. They sign with Fred, Rinske, etc.... to make you believe that it is a real person How crazy, frustrating....
Never again
September 12, 2025
Unprompted review
Reply from Bitvavo
Dear Linda,
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.
Bitvavo uses a support assistant called Vavo AI to help with frequently asked questions. However, when a response is signed with a name like Fred or Rinske, it means your message has been picked up and answered by a real support specialist.
We apologize if you didn’t receive the level of service you had in mind. We’re constantly working to improve our support, with the goal of providing clear and helpful answers right away.
If there’s anything unresolved, feel free to reach out again, we’re here to help.
Kind regards,
Pim – Support Team Bitvavo
Smoothest experience with any exchange…
Smoothest experience with any exchange in my decade of crypto! Easy onboarding and kyc, no hassle with deposits/withdrawals, great asset selection and overall excellent trading experience.
Will recommend Bitvavo to everyone from now on!
September 7, 2025
Reply from Bitvavo
Dear Ru,
Thank you so much for your enthusiastic feedback! We're thrilled to hear that you've had such a smooth experience with Bitvavo – especially given your long history in crypto. We truly appreciate your recommendation and are happy to have you on board.
Fred – Support Team Bitvavo
Very safe, simple & easy to use
Very easy and simple to use. User friendly. Very safe and secure. “Stop Loss” option should be added ASAP.
September 8, 2025
Reply from Bitvavo
Dear reviewer,
Thank you for your feedback!
We’re happy to hear you find our platform easy to use, user-friendly, and secure. We also appreciate your suggestion regarding the Stop Loss option. We understand how important this feature can be for our traders. I’ve shared your input with our product team so it can be considered in future updates.
Selina
- Supportteam Bitvavo
I am extremely disappointed with…
I am extremely disappointed with Bitvavo as a company.
This is not only an individual offense but also a serious indicator of the company’s lack of professionalism and reliability.
When a software developer employed by Bitvavo behaves in such an unethical and hostile way, it inevitably raises concerns about the safety of customer data, the integrity of accounts, and access to critical systems. Allowing such irresponsible behavior from an employee creates justified fears that sensitive user information and account security could be at risk.
I formally reached out to Bitvavo, requesting an apology and disciplinary action. However, the company has refused to take corporate responsibility, failed to act, and in doing so has effectively become complicit in this misconduct.
Bitvavo’s failure to address this matter seriously undermines its brand credibility and places user trust and security in jeopardy. I strongly advise others to take this into consideration before placing any trust in Bitvavo
August 15, 2025
Unprompted review
Reply from Bitvavo
Dear Mehmet Can,
Thank you for your review.
We have already been in touch regarding this matter. Should you have any further remarks or questions, please feel free to reply to the email you received.
Selina
- Supportteam Bitvavo
Good wallet to start with crypto money
Instant purchase and sale of assets, set limits to get or sell assets, no fees to transfer euros to and from the wallet.
September 2, 2025
Reply from Bitvavo
Dear Roland,
Thank you for sharing your experience.
Great to hear that you appreciate the instant purchase and sale of assets, the ability to set limits, and the free euro transfers to and from your wallet. We’re glad these features are adding value to your experience!
Selina
- Support Team Bitvavo
They won't let you withdraw your crypto…
They won't let you withdraw your crypto assets. No proper reasoning
August 27, 2025
Unprompted review
Reply from Bitvavo
Dear Naveen,
Thank you for sharing your experience.
Sometimes withdrawals are temporarily restricted for security or regulatory reasons. If this happens, we’ll inform you by email. If you have any questions, you can reach us via support@bitvavo.com. We'll be happy to assist.
Selina
- Supportteam Bitvavo
Easy to work platform
Easy to work platform.. I haven’t enough instructions or options during the lending and staking to make it PARTIAL… I would like to see the new created coins faster on the platform.. also I waould like to see a kind of “trust” rating or links to new major news related to some coins
August 27, 2025
Reply from Bitvavo
Dear Khaled,
Thank you for sharing your feedback.
We will take your feedback into account in the development of our platform. We are happy to hear you are satisfied with Bitvavo apart from that!
If you still have questions regarding staking, you can reach us via support@bitvavo.com. We are ready to help you!
Selina
- Bitvavo Support Team
Reply from Bitvavo
Dear Saifur,
Thank you for sharing your review.
We are glad to hear that you are satisfied with our platform!
Fred - Support team Bitvavo
Ordres conditionnels
J'aime l'interface mais il manque les conditions du type Stop Loss, Take Profit, Trailing Stop et autres variantes possibles avec Limit.
August 22, 2025
Reply from Bitvavo
Cher Valère,
Merci d'avoir partagé votre avis. Nous en tiendrons compte dans le développement futur de notre plateforme.
Nous sommes ravis d'apprendre que vous êtes satisfait de Bitvavo !
Fred - L'équipe d'assistance Bitvavo
Reply from Bitvavo
Dear Marko,
Thank you for your feedback.
We’re happy to hear everything is working well for you and that you're satisfied with our services. We appreciate your support!
Selina
- Bitvavo Support Team
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