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2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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Rated 1 out of 5 stars

Cautionary Tale: The Troubling Practices of Bitvo.com

In the vast landscape of cryptocurrency exchanges, where trust, discretion, and security are paramount, Bitvo.com emerges as a glaring exception that users need to approach with caution. Their practices not only feel invasive, but they toe the line of what's legally and ethically acceptable, casting doubt on the integrity of the platform.First and foremost, their audacious request for a Social Insurance Number is an immediate red flag. In a digital age teeming with cyber threats, this is not only an alarming breach of privacy but also a potential legal minefield. Cryptocurrency's foundational principles rest on anonymity and user protection. However, Bitvo.com seems to have strayed far from these tenets, demanding information that they have no right to.The platform's overreach becomes even more evident when interacting with their customer service. When confronted about their invasive procedures, they had the gall to claim it was for "protection" and "security". This raises the question: whose security are they referring to? Even before establishing a level of trust, or ascertaining their credibility, they want access to a treasure trove of personal data. This preemptive data grab not only shatters trust but also places users in a precarious position. Should they turn out to be less than legitimate, they'd already possess all the ammunition they need, including SIN numbers, to exploit unsuspecting users.Their rationale for such intrusive practices becomes even murkier when considering their response to genuine concerns. Framing their actions under the guise of "protection" is not just tone-deaf but a blatant attempt to sidestep accountability. It's akin to saying, "We're taking all of your valuables for safekeeping before you even know if we're trustworthy."In conclusion, Bitvo.com's operations should give any potential user pause. The extent of their data requests, coupled with their dismissive justification, makes for a user experience that's not just unsettling but also potentially hazardous. Cryptocurrency platforms should be transparent, secure, and respectful of user boundaries. Sadly, Bitvo.com seems to fall short on all these counts.

September 20, 2023
Unprompted review
Rated 2 out of 5 stars

buyer beware

I just recently managed to wire transfer from bitvo to my td account.Management would not let me change my email address. One account,one email address was their logic. Then they threated to close my account because I was'nt responding to emails sent to proton mail even though I told them I no longer have an account with proton.I was charged 1% for wire transfer.Aprox. $410.00 for what? Td charged me $50.00 . I couldn't believe this company was so close-minded andamgrateful my money is out of their account.

September 7, 2022
Unprompted review
Rated 1 out of 5 stars

Scammers!

Scammers!
They are holding my money for 3 days!
They are not professionals at all and make me to wait for my money for CENTURY!
AVOID ANY CONTACT WITH THEM!

November 17, 2020
Unprompted review

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