Alina B helped me today and it was sorted out in minutes just waiting on an email now. Friendly and informative.
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First time joining and was abit worried after reading a review but took the plunge. Really happy with my experience. Online site easy to navigate and deposit was straightforward. Lucky enough to win... See more
Company replied
I received a text message gifting me 20 free spins so I thought “Ok why not” upon playing I managed to build it up to £20, £10.67 of which was turned into real money so obviously I decided to withd... See more
Always amazing atmosphere on a weekend, feels very electric and also everyone feels very friendly and outgoing. Penny is always there to make everybody smile even thouhg people can get angry if they... See more
4.0
Great
28 reviews
No recent history of asking for reviews
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Hasn’t replied to negative reviews
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Granted me 20 free spins that hasn't…
Granted me 20 free spins that hasn't been put on my account he had great customer service thanks Alin
June 16, 2024
Unprompted review
discusting behavior from the so called…
discusting behavior from the so called manager at chelmsley wood branch also the receptionist is a bully
March 15, 2024
Unprompted review
Reply from Bjsbingo
Hi Jamie,
Thank you for your feedback. We want to apologize if you have not had the best experience so far. Unfortunately, we have been unable to locate your online account with us, that's why we have reached you privately to collect some more info to be able to offer you support further.
Thank you again!
Best wishes!
BJs Bingo Team
customer service and management
My experience with the manger involved and customer service was disappointing. Yes I received generic apologies with referrals to terms and conditions, but the returned communication seemed insincere. It was mentioned by a previous customer that if you request to leave, they will reply instantly with an acceptance, and they did. It’s not the way I remember customer services dealt with complaints, however it’s a quick and sure way to get their complaints cleared.
February 14, 2024
Unprompted review
Reply from Bjsbingo
Hi Jay,
Thank you for your feedback. We are sorry to hear your experience has not been up to par. Based on the info available at this time, we have been unable to identify your online account with us! However, we're more than happy to review further, therefore we have reached you privately to gather more information.
Thanks again for your review.
Regards,
BJs Bingo Team
First time joining and was abit worried…
First time joining and was abit worried after reading a review but took the plunge. Really happy with my experience. Online site easy to navigate and deposit was straightforward. Lucky enough to win and just waiting on 2 withdrawals to be processed so can't comment on withdrawals just yet but so far so good.
Alot of other sites now seem impossible to be able to get bonuses, wins on spins and keep glitching with no customer service help, this site so far seems enjoyable so will use this site more
December 27, 2023
Unprompted review
Reply from Bjsbingo
Hi May,
Thank you very much for taking the time to share your thoughts on your recent experience playing our slots and bingo games at BJs Bingo. We are delighted to hear that you had a great time with us!
At BJs Bingo, we take pride in offering our players a fun and engaging gaming environment, and we're thrilled that we were able to provide you with an enjoyable experience. Your positive review is a testament to the hard work and dedication of our team.
We hope that you will continue to enjoy all that we have to offer, and we look forward to providing you with even more fun and excitement in the future. Thanks again for your review!
We wish you a Happy New Year!
Best regards,
BJs Bingo team
Funny how slots stop working…
Slots always ‘stop working’ when you are winning and seem to always have a technical problem. Company allows you to keep depositing funds with no option to put in a limit on sign up. When trying to contact through online chat on 2 occasions it never worked. And now they are not responding to emails! Avoid avoid avoid! They are just after your money and have no customer care.
Thanks for your response but it doesn’t explain why online chat was not working and also why my emails to your company asking for your complaints policy and SAR have been ignored? There have been a number of other emails ignored prior to me requesting this information. It’s simply not acceptable or appropriate to ignore emails that require response from consumers.
September 25, 2023
Unprompted review
Reply from Bjsbingo
Hi there,
We apologize for any inconvenience or if your experience with our site hasn't been as delightful as we'd like. We understand that it can be disheartening when you're not having much luck with the games. Rest assured, though, that all our games' outcomes are entirely random, and we can't influence them. An independent body reviews and tests the games to ensure they're random and fair.
Kindly be advised that as a reputable and licenced operator, we always ensure to put Safer Gambling Tools at our members' discretion, as well as offer them reminders to review their activity on our website on a regular basis.
We'd be more than happy to take a look at your gameplay and, if it's feasible, share some helpful tips on how to have more fun and play for longer without needing extra deposits. We've reached out to you privately to ask for your account details so we can support you better.
Best wishes,
BJs Bingo Team
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