B&K Boiler Services Reviews 44

Had engineers out 3 times in as many days, agreed to replace parts they said I needed them but no improvement came out again and reversed what had been previously but wanted to charge again! Engineers are great but left with impression just after the money.

We recently had to call an engineer from B & K Boiler Services to replace the pump on our central heating system which was dealt with quickly and rapidly during the recent bitter cold spell of winter weather. A few days later we had to make an emergency call on Sunday morning as we had a leak from the hot water tank. Excellent service from the emergency duty plumber who arrived within an hour and isolated our system in order to prevent a possible flood!! at 0730 hours on the following Monday the Project Manager telephoned to let me know that two engineers would be coming round that morning to fit a repacement hot water tank. Two very polite, helpful and considerate engineers worked all day to install the new tank.
Thanks to all at B & K Boiler Services for such excellent service.

The engineers were excellent, friendly and fast. The lady who sent the quotes was helpful and efficient too. However, after being told that the cost for the initial visit to assess the problem would be taken off any final bill if I accepted either of their quotes - (one to complete repairs, one to replace the boiler), I found that the £89 for the initial visit was added to the bill after all. When I queried it - I was told that the money would only have been offset if I had opted to replace the boiler. This was not what I was told by the first engineer and not was was stated when I made the order. I was embarrassed to have to raise it and then annoyed to be told that the goalposts had been moved.