Bk Timber Reviews 20

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

Absolutely delighted with our new gates and fencing installed today. The quality and craftsmanship are outstanding, and they’ve completely transformed the front of the house. The installation team wer... See more

Rated 5 out of 5 stars

I recently had a fence gate and shed installation completed by BK timber the whole process was seamless. Karl came and measured up gave me a very competitive price I agreed on the price and we arra... See more

Rated 5 out of 5 stars

B & K Timber have created an amazing lean to gazebo for us to enjoy our hot tub and garden furniture under cover and away from rain! Carl is really approachable and listened to every requirement we di... See more

Rated 1 out of 5 stars

Wouldn’t use them, terrible service when gates that were fitted were faulty and they were expensive, they didn’t want to know passing the blame. I wouldn’t go near this company The comments by them... See more

Company replied

Company details

  1. Lumber Store

Written by the company

We deliver softwood custom-made driveway and garden gates nationwide throughout mainland UK locations in England, Wales and mainland Scotland. Softwood gates from BK Timber are produced to be both attractive and durable. We use the best quality softwood to ensure your driveway gate or garden gate will withstand the harsh conditions British weather can throw at it. If you are looking for the best quality custom-made driveway and garden gates, the team here at BK Timber have you covered.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

20 reviews

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Rated 5 out of 5 stars

Absolutely delighted with our new gates…

Absolutely delighted with our new gates and fencing installed today. The quality and craftsmanship are outstanding, and they’ve completely transformed the front of the house. The installation team were professional, tidy, and worked to a very high standard from start to finish. Everything was completed on time and exactly as promised. Couldn’t be happier with the finished result — highly recommend!

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

B&K Timber made some new driveway gates…

B&K Timber made some new driveway gates for a rental property I have in Wilmslow. I went for hardwood for the longevity. We corresponded by email and I sent photos of the current gates. We then discussed the wood to be used, the style and the final colour. B&K went the first week and cemented in new posts. They attended the week after and installed the gates. They have done a really good job. The gates look really well made. And the installation and fitting is spot on. Highly recommend!

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend.

Have used this company a couple of times for new fencing and we couldn't fault the service we had. Quoted quickly, turned up when they said they would and we're very happy with the work carried out.
Would recommend.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

I recently had a fence gate and shed…

I recently had a fence gate and shed installation completed by BK timber the whole process was seamless.
Karl came and measured up gave me a very competitive price I agreed on the price and we arrange a date.
The installation team were on time did an excellent job tidied up and made sure I was happy with the job.
I had a slight issue with the gate I phoned Karl and he came over straight away and sorted it.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

Had full 9 panel 6ft fence and gate…

Had full 9 panel 6ft fence and gate fitted by Carl and his team ...old posts remove and replaced complete with gravel boards ...they were very conscientious and tidy removing all old fence and rubble... great job lads ... I would highly recommend

September 22, 2025
Unprompted review
Rated 5 out of 5 stars

Look no further for amazing gates and professionalism

Where do I start?
From start to finish a slick service.
I am so pleased with my beautiful gates, I definitely recommend this well run family business.
I’m shocked by the negative reviews actually as I have absolutely no complaints.
Will use again for gates at the back of my property.

October 10, 2025
Unprompted review
Rated 5 out of 5 stars

Just had new gates fitted at the front…

Just had new gates fitted at the front of my house by B&K. Absolutely perfect. Exactly what I asked for and delivered and fitted on the day promised. The lads who did the job were totally professional and nothing was too much trouble. Well done to Carl and his team for a job well done.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

The perfect gates

Family Ran business with your family at the heart of it.
Excellent customer service so thoughtful and understanding to our needs.
The Gates at the front of the house are exceptional are looking Fabulous.
If you are looking for exception prestige gates i would 100% recommend.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Stay clear

Wouldn’t use them, terrible service when gates that were fitted were faulty and they were expensive, they didn’t want to know passing the blame.
I wouldn’t go near this company
The comments by them are untrue, it is a 13ft opening, but two 6ft 6in gates, supported on 150mm (6in sq) posts, 600mm into the ground. They are still plumb and rigid. Whilst the owner was away one of the gates had dropped slightly, a fitter came out and said it was to be expected due to settlement and refixed the hinge, very nice chap. When the second gate dropped and we reported it, but the owner came back all sorts of excuses about it being our fault

September 18, 2025
Unprompted review
Bk Timber logo

Reply from Bk Timber

Hi Tracy, Thank you for your review. I thought I would take a moment to give the whole story with regards to your issue with the gate. The gate we supplied to you is a 13ft wide gate, which is robust and extremely well made, therefore very heavy. The gate has been fitted to posts that are inadequate to hold the weight of the gate in question. B&K Timber DID NOT fit the inadequate posts for you. A posts job is to hold up and support the gate, because you fitted posts that are not strong enough, your gate has therefore dropped. We have previously been out to readjust your gate as a gesture of good will, however you have been advised that the gate will keep on dropping until you replace the inadequate posts with posts strong enough to hold your gate. I would advise that you speak with whomever fitted the posts for you as this problem will keep reoccurring. We did ask for you to send us a photograph over of the whole gate and posts so we could advise further, in which you refused. I hope you manage to get this issue sorted via the root of the cause. Kind Regards Lindsay

Rated 1 out of 5 stars

Avoid this company

Avoid this company, nice and pleasant when getting your order and money, but as soon as there's a problem, nasty and aggressive, and blames you for the problem, nothing to do with his products or workmanship.
You have been out at least 8 times to rectify the problem and couldn't, even the workmen didn't know how to solve the problem, but you expected me to pay even more money to try and put it right. I wasn't trying to get something for nothing just wanted what I paid fro to be functional and do what it's was suppose to do open and close, and how the wind could break a concrete Post, when the gates were closed, your guys had only been out 2 weeks prior.

December 17, 2024
Unprompted review
Bk Timber logo

Reply from Bk Timber

Hi Valerie,

It's a shame I cannot post the photographs of your gates on the review for all to see how they have been inappropriately cared for since we fitted them four years ago. But here is a copy of the email sent to you earlier on today.

I would like to address your points in order as follows:



When your gates were fitted, they were manufactured and fitted to the highest standards. The posts fitted to hang and support the gates are more than adequate to support the weight and size of your gates.



Over the last few years, we have been out to see you on several occasions to make slight alterations to your gates because they have either shrank or swollen, causing movement – this was free of charge.



Before the gates leave our workshop, they have a base coat preservative applied, which protects them from the elements. Due to timber being a natural product, it is prone to shrinking and swelling if it is not cared for and water is absorbed. Upon fitting your gates, you were advised that the gates must received a top coat preservative annually to keep them in the best condition. As you can see from the photographs, your gates have clearly not been cared for. This is not a manufacturing issue, nor a fitting issue. This is neglecting to care for the gates accordingly. Again, to stipulate that we have been out free of charge on several occasions to remedy the shrinkage/swelling as a gesture of good will.



Referring back to the photographs, it is very apparent that your gates have swung open and the hinges have damaged the concrete posts, I would suggest this was an unfortunate accident as a result of storm Darragh given the time line, again this is not a manufacturing issue, nor a fitting issue. It may be an idea to check with your insurance company and see where you stand with a claim from them.



Initially, Carl had said that we would replace the post and rehang the gate for a fee of £180, however having taken advice from our own representative, it is suggested that you employ somebody else to undertake the work as B&K Timber are no longer comfortable to continue with this professional relationship.

Rated 5 out of 5 stars

Sterling Job

B & K Timber have created an amazing lean to gazebo for us to enjoy our hot tub and garden furniture under cover and away from rain! Carl is really approachable and listened to every requirement we discussed. His team have done a sterling job! Highly recommend.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish, competitive price and high quality wood and fittings, we were really impressed with the new side gate fitted at our house. Would definitely recommend these guys.

January 30, 2023
Unprompted review

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