Excellent Service... Very Flexible... Some times you find it just by your home so you don't have to run here and there (Bus stations etc) to find a transport. Most Economical even booked at... See more
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I've used this service many times, in different countries. But the last two trips have been disappointing. The first time, the driver simply didn't want to take me to my destination. And the second ti... See more
Company replied
All good! The only thing that sometimes irritates me is that some drivers don’t confirm the start and end of the travel, which affects the discount for passengers, even if the passenger has confirmed... See more
Company replied
I went to Munich with Claire and it was a super and comfortable trip. She's so nice, talkative and patient person. By mistake I took a wrong train and she didn't have any problem to pick me up in anot... See more
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Company details
Written by the company
BlaBlaCar Bus, train, carpooling : Go anywhere with the BlaBlaCar app. Compare and book the best rides at low prices. Take your pick from thousands of destinations and travel across 22 countries.
Contact info
84 avenue de la République, 75011, Paris, France
- https://support.blablacar.com/s/
- blablacar.com
4.3
Excellent
16K reviews
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Reply from BlaBlaCar
Bonjour,
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que votre expérience avec BlaBlaCar vous a donné entière satisfaction.
Au plaisir de vous revoir très bientôt pour vos prochains trajets sur notre plateforme.
L'équipe BlaBlaCar
Reply from BlaBlaCar
Hola, muchas gracias por compartir tu experiencia. Nos alegra mucho saber que disfrutaste de un viaje rápido y del excelente trato por parte de Maite.
Trasladaremos tus amables palabras a nuestra comunidad para seguir fomentando experiencias así de positivas. ¡Esperamos verte pronto de nuevo en la carretera!
Reply from BlaBlaCar
Hello! Thank you for sharing your experience with us.
We are so glad to hear that José was friendly and accommodating during your journey! It is always wonderful to see our community members looking out for one another and making the trip more enjoyable.
If there is ever anything we can assist you with, please feel free to reach out via our contact form at https://www.blablacar.co.uk/contact.
We look forward to seeing you on the road again soon!
I spend half my time watching…
I spend half my time watching advertisements on their page so I no longer have time for this crap and I stopped using this stupid company
February 13, 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear that your recent experience on our platform was frustrating due to the frequency of advertisements. We appreciate your feedback, as it helps us understand where we can improve the balance and quality of our user experience.
If you would like to share more specific details about your experience, please feel free to reach out to our support team at https://www.blablacar.co.uk/contact. We hope to have the opportunity to provide you with a much smoother journey in the future.
Thank you!
Perfect app for travelers
February 13, 2026
Reply from BlaBlaCar
Hello,
Thank you so much for your kind words! We are thrilled to hear that you find the app perfect for your travels, as we strive to make every journey as smooth as possible.
If you ever need any assistance or have further feedback to share, please don't hesitate to reach out through our contact form: https://www.blablacar.co.uk/contact.
We look forward to seeing you on the road again soon!
DO NOT GO NEAR THIS COMPANY …
DO NOT GO NEAR THIS COMPANY Absolutely Useless - we were waiting for a bus at the correct time based on information provided. We cant get to the bottom of what went wrong but we were not picked up which meant we failed to get to our pre-booked accommodation that night. Correspondence with the support team has been ridiculous - of course they don't specify who they are supporting but its certainly not the customer. They would not answer my questions but kept apologising but no refund though they were at fault. DO NOT GO ANYWHERE THIS COMPANY. Their "support team" is an absolute joke. We'd score them minus if we could.
UPDATE - Following the company's request to make contact again I did so and they basically said all the same things again and offered no help. I expressed my frustration again and what a waste of time this all was. Out of the blue I received a voucher to use on another trip. No idea really why they did this "exceptionally" and I still don't know why we were not picked up - however small victories I guess even though I'm not certain if we'll get to use the voucher.
January 19, 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear about the frustration you experienced with your journey and the subsequent contact with our support team. It is never our intention to leave our passengers stranded, and we understand how disappointing it is when travel plans are disrupted.
To ensure your case is thoroughly reviewed by a specialist, we encourage you to reach out once more through our official contact form: https://www.blablacar.co.uk/contact. We value your feedback and hope to provide you with a much better experience in the future.
In Madrid Spain worst company ever
In Madrid Spain worst company ever. You better do not publish a trip as driver I published a trip Murcia Madrid 30 euros the seat for 2 people. Blah blah car is taking for no reason 24 so I end up driving my car and paying more gasoline that the passengers apart of leaving them at home. I mean never ever you guys going to count with my car as you toy/tool to rip me off 24 euros of needed gasoline. Never ever worst experience ever in my 48 years of life never trust them!!?and responding to your public response you sent this link but none awnsering hate this company never sharing my car again
January 26, 2026
Unprompted review
Reply from BlaBlaCar
We’re really sorry to hear about your experience — we understand how frustrating and uncomfortable this must have been. This is certainly not the level of service we aim to provide.
To allow our support team to review this properly and assist you further, we kindly ask you to contact us via our official support form:
https://www.blablacar.co.uk/contact .
Awful experience - don't use
Awful experience. We booked a coach from Trieste to Ljubljana. 10 minutes before the coach was due, we got a message that the coach was going to be 3 hours late. We were stuck in 30+ degrees heat at the Trieste bus station, which has no seating. The company offered to pay us for snacks to tide us over. When the driver finally arrived, he was rude and then took a 30 minute break on top of being 3 hours late, with no apology for the lateness or explanation.
June 14, 2025
Unprompted review
Reply from BlaBlaCar
We’re really sorry to hear about this experience — we understand how frustrating and uncomfortable this must have been. This is certainly not the level of service we aim to provide.
To allow our support team to look into this properly and assist you further, we kindly ask you to contact us via our official support form: https://www.blablacar.co.uk/contact
Please include your booking details so the team can review what happened and follow up accordingly. Thank you for bringing this to our attention.
Account suspended for no reason
Account suspended for no reason!
Just because they can, no customer service, and app who goes nowhere, got my account suspended, unreliable company, please avoid if you don't want extra headache! Even one star is to much!
January 16, 2026
Unprompted review
Reply from BlaBlaCar
Hello, We’re really sorry to hear about your experience and understand how frustrating this must feel. An account suspension can be upsetting, especially when it’s unexpected.
Our support team will be able to look into your account and provide more details. Please contact us directly using the form at the link below so we can help you resolve this as quickly as possible:
👉 https://www.blablacar.co.uk/contact
Thank you for sharing your feedback, and we hope to have the chance to assist you further.
Don't ever book travel with this…
Don't ever book travel with this company under its name or as EasyDrive. Our EasyDrive bus from Zagreb to Ljubljana was non-existent and never showed up at the Zagreb bus station as scheduled. The Company's help line was useless, and they're experts at hiding accountability from dissatisfied travelers or refunding unfulfilled purchases.
October 9, 2025
Unprompted review
Reply from BlaBlaCar
We are very sorry to hear about your experience with the Zagreb to Ljubljana route. This is certainly not the level of service we aim to provide. We would like to look into this further for you and investigate what happened with the vehicle. Please share your booking details with our team here: https://www.blablacar.co.uk/contact.
Bus showed up 1 hr and 30 late
Bus showed up 1 hr and 30 late. Last connecting train of the day will be gone then and now I will have to pay for expensive overnight stay in Geneva.
Terms and conditions don’t even offer me a full refund for the 6 frank ticket despite this appalling disastrous situation.
Avoid at all cost, please.
January 6, 2026
Unprompted review
Reply from BlaBlaCar
Hello.
We are sorry to hear about the delay and the impact it has had on your travel plans to Geneva. We understand how frustrating it is to miss a connection and face unexpected costs, and we sincerely apologise for this experience.
To allow our team to look into your specific booking and offer the best possible support, please reach out to us via our contact form: https://www.blablacar.co.uk/contact.
We hope to have the opportunity to provide you with a much smoother journey in the future.
There are so many bad reviews about…
There are so many bad reviews about blablacar, I literally almost had a panic attack reading them before my trip. Sure, the trip isn't perfect, but I don't think many bus trips are. I took the bus from Annecy (france) to Bergamo Airport in Italy. It arrived 20 minutes late and we werd held up because of traffic at the Mont Blanc tunnel (for those who don't know, the tunnel is notorious for long waiting times as there are only 2 lanes and the barriers letting cars pass open every 7 seconds) so we got to the stop after the tunnel 1 hour or 40 mins late. Nonetheless, though my airport was the last stop, we got there with a delay of 30 minutes at most, which I think is tolerable. Sure, it is not VIP (some charging ports, mine funnily enough, were broken) but for the price, it's quite fine. The drivers counted heads whenever we left the stations and not at all mean (I was worried that the delay would affect me since I had a plane to catch and the driver, though he did not speak english, answered my google translate questions patiently enough. All in all, bad trips can happen, but if you were scared like me, know that it isnt the norm. I also had a couple other trips to and from Geneva - bus arrived on time, departed on time, no problems.
December 20, 2025
Unprompted review
Reply from BlaBlaCar
Hello, thank you so much for taking the time to share your detailed experience with us! We are very happy to hear that, despite the traffic at the Mont Blanc tunnel, you reached the airport safely and felt supported by our driver's patience.
Your feedback regarding the charging ports is very helpful, and we will share this with our maintenance teams to ensure a better experience for future travelers. If you ever have specific details you'd like us to look into regarding your booking, please feel free to reach out via our contact form: https://www.blablacar.co.uk/contact.
We wish you many more smooth and pleasant travels ahead!
Will never use again.
Will never use again. We used many different bus companies on our trip to Geneva to get to various French towns. All experiences with Flixbus and Swiss tours were amazing, delays were 15 mins max and apart from that was smooth sailing. We went to Annecy on our last day with a return bus at 3.50pm and our flight out of Geneva at 8.30pm...plenty of time we thought considering it's just a 50 minute journey. Well not only was the bus 1hr and 10 minutes late (Arriving just before 5pm), but the driver was rude and aggressive and slowed down the boarding process significantly by checking every individual persons passport. No other bus company had done this and this caused a further delayed of 15 minutes. The bus was now having to drive through rush hour traffic meaning the usually 50 minute journey was to take closer to 1hr 10 mins.... anxiety inducing and horrible experience, had to run to catch transport back to the hotel to collect our bags before rushing to the airport. Terrible company would not recommend their services
January 2, 2026
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear about the stress and frustration you experienced due to the delay and the service provided during your trip to Geneva. Your feedback regarding the driver's conduct and the boarding process is very important to us as we strive to improve our passenger experience.
We would like to look into this further for you, so please feel free to share the details of your booking through our contact form: https://www.blablacar.co.uk/contact.
We hope to have the chance to provide you with a much smoother journey in the future.
Thank you.
Account suspension without any reason
They suspended my account without any reason whatsoever, just when I had found two passengers. Purely a waste of time, not worth it, although I love the concept. Please make the plattform workable.
December 30, 2025
Unprompted review
Reply from BlaBlaCar
Hello,
We are truly sorry to hear about the frustration caused by the sudden suspension of your account, especially while you were in the middle of organising a trip. Our team takes security very seriously, and we would like to look into this for you to ensure everything is handled correctly.
Please reach out to us through our contact form at https://www.blablacar.co.uk/contact so our support team can review your case and provide more information. We value your feedback and hope to get you back on the road soon.
Thank you!
Dear Sir or Madam,
Dear Sir or Madam,
This was my first time using your app, and unfortunately the experience was unacceptable.
The ride was booked for my nephew and his friend traveling from Zurich to Frankfurt. The meeting point and time (08:30) were clearly agreed with the driver. The passengers arrived around 45 minutes early and waited at the exact location provided.
From 08:30 onwards, I repeatedly called and messaged the driver, with no response. The driver never showed up. We searched for the described BMW X1 with a trailer, but it was not there. I have call logs proving multiple contact attempts.
Receiving an email that implies fault on my side is unfair and unacceptable, especially given that the driver failed to appear.
I request a review of the case, correction of the accusation, and confirmation of the appropriate resolution.
Also attached the uber receipt from oberglatt Zurich to the place she requested as meeting point it was very bad experience and money lost
December 28, 2025
Unprompted review
Reply from BlaBlaCar
Hello. We are truly sorry to hear about the difficulties your nephew and his friend experienced with their first booking and the frustration caused by the driver’s absence. We understand how disappointing this situation is, and we would like to look into what happened and review the details of your case.
Please reach out to us through our contact form at https://www.blablacar.co.uk/contact so our team can provide the necessary assistance. We appreciate your patience and hope to provide a much better experience for you in the future.
Thank you.
The BlaBlaCar Team
Worst experience ever
I arrived 4–5 minutes before the scheduled departure of my bus from Paris to London. The bus was already there with the doors closed, and the driver was inside, so I waited for him to open the doors. Instead, the bus started moving, and when I tried to get the driver’s attention, he ignored me and drove away – leaving me behind.
I immediately contacted the support centre, but after about 15 minutes of being transferred between different people, I was told that it wasn’t considered an emergency and that I should call back later. Eventually I was informed that since the bus left on time, it was my fault for being “late”, even though I arrived before departure. There was another passenger in the same situation, and we both stood there watching the bus leave.
As a result, I was left alone in a foreign country, late at night, with no assistance or solution offered. This was the worst travel experience I’ve ever had.
December 27, 2025
Unprompted review
Reply from BlaBlaCar
Hi,
We are truly sorry to hear about your experience in Paris and the frustration caused by the bus departing while you were at the gate. It is never our intention to leave passengers behind or provide anything less than helpful support during such a stressful situation.
We would like to look into this further for you, so please share the details of your booking through our contact form at https://www.blablacar.co.uk/contact. We value your feedback and hope to provide you with a much smoother journey in the future.
The BlaBlaCar Team
Terrible client service
Terrible client service, drivers act like they were forced to do the job. Had a better experience with Flixbus overall
December 25, 2025
Unprompted review
Reply from BlaBlaCar
Hello, I am very sorry to hear about that. I understand your frustration with this situation.
Please use our dedicated contact form at https://www.blablacar.co.uk/contact so our specialised team can review your case and all previous communication attempts. We are committed to finding a solution for you and appreciate your patience as we look into this!
Thiefs witout repair
I wantes to go to south Portugal, in night.
So, i tried to buy a ticket on line though this platform. The site did not work well, so i dod not understand if i bought the ticket or not. Tied again. Same problem.
So i changed company. That night, when travelling in the other bus, i noticed that BlaBla had charged and issued 2 bus tickets for the same hour, person, and destination.
I asked them the restitution of my money. After all, i did not used those tickets.
No use. I complained 6 tines. They seemed not understand the situation.
Till today, no refound.
THIEFS
October 25, 2025
Unprompted review
Reply from BlaBlaCar
Hello, I am very sorry to hear about the frustrating technical issues you experienced which led to a double charge for your night trip, and the difficulty you've had in seeking a refund. I understand your frustration with this situation.
Please use our dedicated contact form at https://www.blablacar.co.uk/contact so our specialised team can review your case and all previous communication attempts. We are committed to finding a solution for you and appreciate your patience as we look into this!
Just been scammed by a driver just…
Just been scammed by a driver just after they cancelled my bus in London at 23:59. They don’t have any live chat or a call number. This company needs to be checked by the relevant authorities to get a full investigation. Now I’m waiting for a refund and they said the driver got 6 days to reply, why 6days? I need my refund now!!!
December 1, 2025
Unprompted review
Reply from BlaBlaCar
Hi,
We are so sorry to hear about your frustrating experience with a cancellation. That sounds stressful, especially late at night in London. We understand your frustration about the lack of immediate support and the wait time for a refund. The 6-day period is a standard part of our cancellation and dispute process to allow the parties to respond and for us to conduct a fair investigation.
Please use our contact form at https://www.blablacar.co.uk/contact so we can thoroughly review your specific case.
We are here to help and hope to resolve this for you as quickly as possible.
Used to be good, now it is just useless
Used to be good - now its all corporate bullshit.
They will gladly take all your personal info, providing no security.
They stopped accepting cash payments.
They can suspend your account for no reason provided whatsoever and good luck in getting your money as a driver.
Plus they charge ridiculous fees, which are just funny, especially if you consider that if you need any support from them (for the issues that they create for you), you will only get automatic robotic answers.
They became useless.
Yet another company that due to its own policies, greed etc. will sink in just few years.
AVOID.
November 25, 2025
Unprompted review
Reply from BlaBlaCar
Hello. Thank you for taking the time to share your feedback; we are sorry to hear about your frustration and the negative experience you've had with our service changes. We understand your concerns regarding personal information, account security, payment methods, and fees, as well as the challenges you've faced with receiving support and managing your earnings as a driver.
We aim to make our platform secure and easy to use, and we recognise that recent policy updates have not met your expectations.
To allow us to look into your specific account issues, such as the suspension and your driver earnings, please contact us directly via our official contact form: https://www.blablacar.co.uk/contact.
We value your past loyalty and hope to have the opportunity to improve your experience in the future.
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