I wanted to order a coffee table that I had seen online. I usually like to view items before I buy but for health reasons was unable to attend the store. I rang the store and spoke to the owner... See more
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Can't fault Lynda on the day in store ordering the goods. Excellent customer service skills - credit where it's due. As for after sales and won't-give-me-his-surname-Craig: abysmal. Failed on mattress... See more
Great service from in store (Alex) and after care (Craig) overall. Good guidance from Alex when picking the items, and needed to change one retrospectively (due to me getting the dimensions wrong) whi... See more
I would not hesitate to buy from Blackbridge again. Communication was excellent from start to finish. The quality of the bed is second to none. Thank you very much for an amazing service.
Company details
Written by the company
Our quality furnishings are crafted using modern techniques and designed to withstand modern living and to suit modern lifestyles. Furniture is supplied either fully assembled or packed for easy home assembly, making them just right for every home.
Contact info
UNIT 2 MILLBURN ROAD, , IV2 3TR, Inverness, United Kingdom
- 01463 593272
- sales@bbfurn.com
- blackbridgefurnishings.co.uk
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Replied to 50% of negative reviews
Typically replies within 24 hours
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Bought a bed was delivered within 2…
Bought a bed was delivered within 2 weeks. Delivery drivers were amazing.
Went in looking for a new mattress
Went in looking for a new mattress, explained what I had currently and my sore back. Got told a few options and what would suit me, mattress delivered 5 days later and I’m sleeping so well I can’t get out of bed in the morning. Cannot recommended them enough!!
Wow what an experience
Shop is beautifully laid out. As soon as you walk through the door your eyes are met with beautiful furniture. The staff are so nice and very helpful. I visited the premises on Tuesday and I am returning today. The prices are very reasonable, especially because they have a massive sale.
Company was very helpful
Company was very helpful. They kept me informed of progress with the purchase. I was pleased to find something that met my needs locally.

Reply from Blackbridge Furnishings
Good price and helpful staff
Great friendly service
Great, friendly, efficient service, item was delivered very quickly I would definitely recommend
They were very attentive and helpful…garden furniture
They were very attentive and helpful pleasure to do business with them.
A great furniture set
A great furniture set, which looks great in the garden. Blackbridge were very helpful, great communication and kept us updated on our order too. Very impressed and will use again.
Great quality product
Great quality product, good price. Good communication regarding delivery
Good service…
Able to get best information from specialist regarding right bed to buy. Service good and delivery on time and careful

Reply from Blackbridge Furnishings
Excellent customer service
From advice, to ordering, to delivery excellent customer service. All items in perfect condition and assembled. Would not hesitate to use again.

Reply from Blackbridge Furnishings
Customer service is amazing
Customer service is amazing . Ordered garden furniture online got a call from store letting me know when delivery would be . Delivery was exactly when they said they even phoned to say they were running a bit late. Would certainly buy from them again and recommend highly.
Friendly staff and ease of…
Friendly staff and ease of ordering,even when I had to change one of the items,they made the process stress free and also the delivery staff were most helpful
I haven't received my order yet!
I haven't received my order yet, due to a complete mess up by the delivery company! Sat at the property ALL day Friday, there was no communication from the delivery company, only the updates online. Around 16.30 the update had changed to "card left". They had tried to deliver, but not to my property. Checked my address on my order and it was correct. One very unhappy customer!
Corner coat rack with storage stool
Furniture that was bought was ex display with no reduction. 5 times I telephoned about reduction never to receive promised call back.Furniture arrived with piece missing , visited store where salesman unscrewed piece from display furniture and handed to me.
I left store horrified, humiliated and shaking and certainly won’t be visiting nor encourage anyone to visit Blackridge Furnishers again.
Disappointment to say the least
Despite ordering and waiting 12 weeks (from Nov 22 ) we prompted the confirmation question two weeks ago of when we would receive our 14 weeks delivery time item, only to be told that our future joy ….is no longer available !!! dissatisfaction/ disappointments/ frustrations at minimum explains our thoughts towards this business and its modern day customer focus and approach
Great service and great quality…
Great service and great quality products. Have used them for years.
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