Blackbridge Furnishings Reviews 

107
TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

I wanted to order a coffee table that I had seen online. I usually like to view items before I buy but for health reasons was unable to attend the store. I rang the store and spoke to the owner... See more

Rated 1 out of 5 stars

Can't fault Lynda on the day in store ordering the goods. Excellent customer service skills - credit where it's due. As for after sales and won't-give-me-his-surname-Craig: abysmal. Failed on mattress... See more

Rated 5 out of 5 stars

Great service from in store (Alex) and after care (Craig) overall. Good guidance from Alex when picking the items, and needed to change one retrospectively (due to me getting the dimensions wrong) whi... See more

Rated 5 out of 5 stars

I would not hesitate to buy from Blackbridge again. Communication was excellent from start to finish. The quality of the bed is second to none. Thank you very much for an amazing service.

Company details

  1. Furniture Store

Written by the company

Our quality furnishings are crafted using modern techniques and designed to withstand modern living and to suit modern lifestyles. Furniture is supplied either fully assembled or packed for easy home assembly, making them just right for every home.


Contact info

4.1

Great

TrustScore 4 out of 5

107 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.1

All reviews

(107)

8 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Went in looking for a new mattress

Went in looking for a new mattress, explained what I had currently and my sore back. Got told a few options and what would suit me, mattress delivered 5 days later and I’m sleeping so well I can’t get out of bed in the morning. Cannot recommended them enough!!

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Wow what an experience

Shop is beautifully laid out. As soon as you walk through the door your eyes are met with beautiful furniture. The staff are so nice and very helpful. I visited the premises on Tuesday and I am returning today. The prices are very reasonable, especially because they have a massive sale.

November 7, 2023
Unprompted review
Rated 5 out of 5 stars

Company was very helpful

Company was very helpful. They kept me informed of progress with the purchase. I was pleased to find something that met my needs locally.

August 5, 2023
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Reply from Blackbridge Furnishings

Thank you

Rated 5 out of 5 stars

Good service…

Able to get best information from specialist regarding right bed to buy. Service good and delivery on time and careful

May 14, 2023
Blackbridge Furnishings logo

Reply from Blackbridge Furnishings

Thank you for the review Carol, glad we could help

Rated 5 out of 5 stars

Excellent customer service

From advice, to ordering, to delivery excellent customer service. All items in perfect condition and assembled. Would not hesitate to use again.

March 26, 2023
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Reply from Blackbridge Furnishings

Thanks Denise

Rated 5 out of 5 stars

Customer service is amazing

Customer service is amazing . Ordered garden furniture online got a call from store letting me know when delivery would be . Delivery was exactly when they said they even phoned to say they were running a bit late. Would certainly buy from them again and recommend highly.

May 5, 2023
Unprompted review
Rated 3 out of 5 stars

I haven't received my order yet!

I haven't received my order yet, due to a complete mess up by the delivery company! Sat at the property ALL day Friday, there was no communication from the delivery company, only the updates online. Around 16.30 the update had changed to "card left". They had tried to deliver, but not to my property. Checked my address on my order and it was correct. One very unhappy customer!

January 17, 2023
Rated 1 out of 5 stars

Corner coat rack with storage stool

Furniture that was bought was ex display with no reduction. 5 times I telephoned about reduction never to receive promised call back.Furniture arrived with piece missing , visited store where salesman unscrewed piece from display furniture and handed to me.
I left store horrified, humiliated and shaking and certainly won’t be visiting nor encourage anyone to visit Blackridge Furnishers again.

January 21, 2023
Unprompted review
Rated 1 out of 5 stars

Disappointment to say the least

Despite ordering and waiting 12 weeks (from Nov 22 ) we prompted the confirmation question two weeks ago of when we would receive our 14 weeks delivery time item, only to be told that our future joy ….is no longer available !!! dissatisfaction/ disappointments/ frustrations at minimum explains our thoughts towards this business and its modern day customer focus and approach

February 20, 2023

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