BlackBull Markets Reviews 3,315

Great customer service with Sofia. Polite, quick and friendly even outside of market hours. Type of service you want and appreciate. Thank you Sofia & Blackbull!

Sofia from the live chat really helped me today. I thoroughly recommend Blackbull.

Sofia was very helpful very friendly and fixed my issue immediately

Very nice, fast and reliable support. I got my account converted to a swap-free account by Georgia in almost no time, can only recommend!

Really great broker, and faster support for anything. Very trustworthy on everything. Never got any issues with them on deposits and withdrawals.

Thanks Jessica also which helped me today a lot!!!

Got an issue getting all set up. Got assisted by emmanuel perez.! Fast and helpful good company.!!!

worst withdrawal service ever, you have to beg for your withdrawal in crypto, keep saying awaiting approval even after approval I am begging them to send the money in crypto while all other platforms are instant. They seriously need to improve crypto withdrawal and make it instant once approved.

Scammers.
Lots of trading freezes where you can't trade volatile markets. i.e Oil at the moment
Stop outs when nowhere near the stop loss..i.e Oil again..Don't say slippage because slippage when stop loss is $95 an you get stopped out at $94.225, that's just bullshit.
They stop loss hunt nearly every night..try 100 trades and overnight 95% have been stopped out, even tossing a coin should give a 50/50 return.

Regarding your generic public reply to this...oh I have contacted support about why you have restricted USOil trading now....
First of all, the live chat is an AI bot...then via email getting a generic reply to send example and screenshot so I did.... then got this back
You say that you have stopped letting people trade US oil on a Wednesday to the end of week because it is 'too close to the expiry date'!!! Are you for real? I have traded oil till end of Friday in there, apparently now anything after Monday or Tuesday is too close to end of week

You only need to read the 5 star reviews and see that nearly everyone of them is just a mention of customer services agent by name and how good they were, nothing about the site itself... a classic tactic by companies that use fake reviews

This is how bad they are..pick another broker

I am really appreciate your support Georgia.

Only been with BlackBull for about 6 weeks. Support is fantastic, very efficient and helpful

I had a serious issue with trade execution on my account with BlackBull Markets.

On 29 January 2026, my Buy Stop order (#57433892) was placed at 5540.93, but it was executed at 5542.28. However, according to the broker’s own MT5 tick data, the highest Ask price during that minute was only 5541.99. This means my trade was executed at a price that did not exist in the market.

When I raised this issue, the broker provided a VWAP (Volume Weighted Average Price) explanation. However, this explanation does not match the actual execution behavior on my account. In other trades, executions are clearly split into multiple partial fills, but in this case, the full 7 lots were filled at a single price with no breakdown.

This creates a clear inconsistency in how execution is handled.

There is also a logical contradiction in their response. They claim the Ask price reached 5542.28, but at the same time state that my Take Profit (5541.93) was not triggered because the Bid price never reached that level. Under normal spread conditions, this is not possible.

Additionally, I have observed similar execution issues even on small lot sizes such as 0.01, 0.03, and 0.2 lots, which suggests that the issue is not related to liquidity or trade size.

Another serious concern is that my account was placed in “close-only” mode, yet pending orders were still executed afterward, leaving me unable to manage risk.

Despite providing full technical evidence (tick data, MT5 logs, and screenshots), I did not receive detailed execution logs. Instead, I was offered a small goodwill payment and warned about “defamation,” which is inappropriate given that my claims are based on verifiable data.

This matter has now been escalated to the Financial Services Authority Seychelles.

I will update this review based on the outcome of the investigation.

I would really recommend TJ from BB's Auckland office. A fantastic service

had questions about my account, sofia was really helpful.

Sofia helped today real quick respond

The customer care representative Jessica helped me today. I really appreciate it.

Really great broker. Live account every withdraw you do is 5euro they take does not matter if you withdraw 500 or 500 million euros the fee is 5 euros. Great service and support 24/7. I got help from Louise he is a great person and very helpful and every one else is great to. Thank you for tour service Louise

Problem solved promptly by Louise. Excellent customer service as always

Louise from customer service helped me realy good!!

Jessica helped me