Blackcatcard Reviews 730

TrustScore 2.5 out of 5

2.3

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See what reviewers are saying

Rated 1 out of 5 stars

I honestly don’t understand what’s going on with this company. I opened my account, received my very first SEPA transfer of €500, and immediately lost access to my money. Card payments are... See more

Rated 5 out of 5 stars

I am using blackcatcard as my main crypto to euro card. Very easy to use, though APP itself needs some additional work not going to lie. I have 2 cards for myself and my wife both attached to sin... See more

Company replied

Rated 5 out of 5 stars

Very intuitive, but clear design, a bit gloomy though but okeish. I experience the same issue as reviewers Quower Hiller and Indre Bernotaite. I believe many more people face this problem which is... See more

Company replied

Rated 3 out of 5 stars

I had a very stressful experience with Blackcatcard. After receiving €1,000 into my account, I was unable to make transfers or access my funds. Every transfer attempt was cancelled, and customer s... See more

Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Cryptocurrency Service
  4. Non-Bank Financial Service
  5. Payment Service

Written by the company

An active Euro IBAN account and a virtual Mastercard in a few steps. The plastic card in 24 hours. International Card Delivery. Additional cardholders and even cards for Kids.


Contact info

You should know

2.3

Poor

TrustScore 2.5 out of 5

730 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Blackcatcard Saved My Trip!

Blackcatcard absolutely saved my day in the Middle East. I landed and went to pick up my Europcar rental, but my bank had blocked my primary credit card for "security reasons." Europcar requires a credit card (no debit cards allowed).
Thankfully, I remembered my Blackcatcard functions as a credit card. The transaction went through perfectly, and I got my rental car without any delays.
Perfect backup solution when traditional banking fails you at the worst moment. Highly recommended for travel!

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

I travel often

I travel often, and this is the only card I consistently rely on. It worked across Europe, even in smaller towns. Crypto top-up helped me cover a hotel bill once - that alone made it worth it.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

I mostly use this app for managing side…

I mostly use this app for managing side income from marketplaces. SEPA incoming payments work, and I can quickly spend with the card or withdraw. No need for a traditional bank anymore.

June 19, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thanks a lot! Great to hear the app fits into your workflow so easily. Managing side income shouldn’t be a hassle — and we’re glad it’s not! 🙌

Rated 5 out of 5 stars

I’ve recently started exploring…

I’ve recently started exploring Blackcatcard and found the experience surprisingly smooth. The app is clean and intuitive, and setting up an account was fast. I liked the option to manage both euros and crypto in one place — not many services offer that.

June 3, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible platform with unrealistic demands – not suitable for Gulf customers

I had a very disappointing experience with Blackcatcard. I submitted all official documents issued by the Saudi government, including my National Address Certificate, which is fully valid and accepted across all institutions in my country. However, they kept rejecting everything with vague and unreasonable excuses.

They demand documents that simply do not exist in our region, such as utility bills in your own name – which are usually under the family head’s name here. They refuse to adapt or understand that other countries have different systems.
Their system is rigid, outdated, and their support team offers no real help. They don’t accept valid documents and treat Gulf users as if their documentation is fake or invalid.

It’s clear they don’t want Saudi or GCC customers. Their process is extremely frustrating and shows no respect for non-European clients.
Avoid this platform at all costs. Completely unsuitable for users from the Gulf or countries with different documentation standards.

June 14, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you for your honest feedback — we truly understand your frustration and appreciate the time you took to share your experience.

At Blackcatcard, we welcome clients from across the globe, and we’re proud to serve users from diverse regions, including the GCC. We never intend to disregard local documentation systems or create barriers based on geography.

However, as a regulated financial institution in the European Union, we are legally required to follow strict verification procedures (KYC/AML). These include asking for certain types of documents that meet the criteria defined by European regulators.

If you need help with your case, our support team is always available via in-app chat and will do their best to assist you further.

Rated 1 out of 5 stars

They are simply scammers !!!!

They are simply scammers !!!!!
My incoming transfer in pending for a crazy amount of hours and support does not even work. They use simple templates to answer and say that they have nothing with pending as this is their paertners whom manages. Why do I need to care ? I did not sign anything with your partners I started cooperate with you. Don’t trust them if you want normal days without stress. After a while they also blocked me to access the support chat.

June 3, 2025
Unprompted review
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Reply from Blackcatcard

Hi Stanislav,

We are sorry for your negative experience.
Please provide the requested data via Trustpilot’s secure form, so we can look into your case and see how we can help.
In order to do it, please, check your email inbox for a letter from Trustpilot asking to provide some information, proceed to the link in that email and fill in a small questionnaire. We will then be able to identify you, and resolve your case.

Please also note that it is technically not possible for us to block access to the in-app support chat. If you are experiencing difficulty accessing the chat, it could be related to an issue with logging into the app or your account. However, even in such cases, there are still multiple ways to reach our support team.

If you are unable to access the app, you can:
– Contact us via the chat on our official website: https://blackcatcard.com/contacts — this chat is available even without logging in, and our colleagues will guide you based on the issue you describe.
– Write to us directly from your registered email address so we can assist you through our email support.

To proceed with this specific case, please also check your email inbox for a message from Trustpilot asking to provide identification details. Once you fill in the short form, we will be able to locate your account and assist you further.

Best regards,
Blackcatcard team

Rated 1 out of 5 stars

Scammed by Blackcatcard

Just today I was checking my account with Blackcatcard, and, after 18th months waiting for my money . And , with giant surprise , I saw my available funds are “0”. Someone had stolen my money in Blackcatcard. No one responsible there!

I was reading news and this Blackcatcard is a Russian organisation, managed by Russians . I can’t understand how the Government of Malta permit this mafious russian activities in the European Country.

I only can say , I can’t recover my money in anyway . Russians have it !! Each day more and more bad situation in this Blackcatcard

Notice for European customers: Take care with this organisation!!! Your money can disappear at anytime. Nothing is safe , nothing is normal, there. If you love your money , better don’t put it there …

Francisco J García Santos

June 2, 2025
Unprompted review
Rated 1 out of 5 stars

They block access to emergency medical…

They block access to emergency medical funds – heartless and dangerous

I had one of the worst experiences I’ve ever had with a financial service.
Blackcatcard blocked all outgoing transfers on my account — without explanation — right after receiving funds sent via Mangopay.

What makes it worse?
The funds were collected through a medical crowdfunding campaign to help someone suffering from a critical heart condition. While the patient was hospitalized, Blackcatcard wasted over 24 hours with generic replies, contradicting themselves in chat, and repeatedly asking for ID and phone number I had already provided.

Even after confirming I was an “authorized customer”, they continued to hold the money hostage.
Meanwhile, a life was on the line.

This is not just poor customer service — it’s inhuman.
I am documenting everything and filing complaints with the CSSF, CNPD, and European Central Bank.

If you’re considering using this service, don’t.
They might accept your money, but they won’t let you use it when it matters most.

May 27, 2025
Unprompted review
Rated 4 out of 5 stars

I invest in cryptocurrency on different…

I invest in cryptocurrency on different platforms. And the Blackcatcard service helps me a lot in this. The platform is stable, I instantly replenish my account with cryptocurrency. And then I can safely transfer bitcoins to euros and make purchases. The service is excellent, I have been using it for a long time, I have never had any problems or delays with transfers.

May 22, 2025
Unprompted review
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Reply from Blackcatcard

Thanks for your trust! We're glad to support your crypto journey smoothly and reliably.

Kind regards,
Blackcatcard team

Rated 5 out of 5 stars

The black card feels premium

The black card feels premium. Setup was fast, and the app is smooth.

May 20, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thanks for the great feedback! We're glad you’re enjoying the premium feel and smooth setup experience.

Best regards,
Blackcatcard team

Rated 4 out of 5 stars

The 4% savings rate is excellent

The 4% savings rate is excellent, but I don't like that I have to choose between thst and cashback. I'd love a hybrid option. Also, the UI is a bit too minimal for my taste - would prefer more detail.

April 28, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you for your feedback!

Kind regards,
Blackcatcard team

Rated 3 out of 5 stars

The app is well-designed

The app is well-designed, but I’ve had mixed experiences. Verification took almost two weeks, and during that time, I couldn’t use my account. Now that I’m fully set up, everything works fine, but onboarding was a hassle. If they improve that, this would be a 5-star service.

May 1, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you for your honest feedback — we truly appreciate it.

As a regulated financial institution, we're required to follow strict KYC procedures to ensure compliance and security. While most verifications are completed quickly, some cases may take longer depending on the documentation and checks required. We're constantly working to streamline this process and make onboarding as smooth as possible.

We’re glad to hear everything’s running well now, and we hope to earn that 5-star rating from you in the future!

Best regards,
Blackcatcard team

Rated 5 out of 5 stars

Great app and the card

Great app and the card. Never had any issue with it, I have used it just for money transfer from other wallets and then paying with the card in foreign countries.

May 16, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you for your kind feedback!

Rated 5 out of 5 stars

Great customer service

Great customer service, reliable business.

May 14, 2025
Unprompted review
Blackcatcard logo

Reply from Blackcatcard

Thank you for your kind feedback!

Best regards,
Blackcatcard team

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