Black Forest Chocolates Reviews 72

TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

Dispatched quickly but the ‘signed for’ system you use is not trackable through the whole journey & there’s no notification of when it will arrive! However the chocs finally arrived Saturday 30th (o... See more

Rated 5 out of 5 stars

The company managed to process my order super quick. I had left a note expressing that I hoped this could be done because of a birthday (without even giving them the "deadline" date) and I don't know... See more

Rated 4 out of 5 stars

The chocolates were high quality and beautifully packaged. They shipped quickly and the service was impeccable. The only reason I’m knocking a star off is because some of them were a bit gross. Seawee... See more

Rated 2 out of 5 stars

The chocolates look beautiful, glossy and colourful on a device screen. The box eventually arrived. The chocolates looked as though they were left on a radiator before they were sent. You can imagine... See more

Company details

  1. Chocolate Shop

Written by the company

We work in painstakingly small batches, entirely by hand, to bring you only the best chocolates. The hand shelled chocolates are all made in house with only the finest natural ingredients: fresh cream, butter and premium chocolates sourced from around the world.


Contact info

3.9

Great

TrustScore 4 out of 5

72 reviews

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Rated 4 out of 5 stars

Fab chocs, despatched quickly but….

Dispatched quickly but the ‘signed for’ system you use is not trackable through the whole journey & there’s no notification of when it will arrive!
However the chocs finally arrived Saturday 30th (ordered 25th) & look fab

November 30, 2024
Rated 1 out of 5 stars

Ordered £50 of chocolates and week…

Ordered £50 of chocolates and week later not arrived.
they have now refunded but no real apology.

October 8, 2024
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Reply from Black Forest Chocolates

We are sorry to hear that you are not happy with the service you received. We are a small business and do our best to process orders as soon as possible. Your order was placed on the 8th of October and dispatched on the 9th of October using Royal Mail 1st class signed for service, which aims for next day delivery. I believe you received the Royal Mail tracking number, and it appears that the delay is due to Royal Mail. I’m afraid when it is with Royal Mail it is out of our control, however, we do understand your frustration as you mentioned the products were for clients. We did issue a full refund and again can only apologise, kind regards The Black Forest Team

Rated 5 out of 5 stars

Beautifully made luxury chocolates for…

Beautifully made luxury chocolates for a wedding gift. Clayton was also a fantastic help since I stupidly left it to the last minute to order. Incredible service - thank you!

September 2, 2024
Unprompted review
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Reply from Black Forest Chocolates

Thank you for taking the time to leave us a five star review. We're so glad to hear you were satisfied with our products. We are committed to delivering high quality and your feedback is a great encouragement.

Rated 2 out of 5 stars

The chocolates look beautiful

The chocolates look beautiful, glossy and colourful on a device screen. The box eventually arrived. The chocolates looked as though they were left on a radiator before they were sent. You can imagine how they arrived.
Thanks but no thank you.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

Wnderful

Beautiful as usual. Won't go anywhere else for that special chocolate treat

February 8, 2024
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Reply from Black Forest Chocolates

Thank you for taking the time to leave us a five star review. We're so glad to hear you were satisfied with our products. We are committed to delivering high quality and your feedback is a great encouragement.

Rated 5 out of 5 stars

Fantastic chocolates

Received a lovely selection of chocolates of my husband from Black forest for Valentines day. Fantastic chocolates great filling s and lovely choose.

February 14, 2024
Unprompted review
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Reply from Black Forest Chocolates

Thank you for taking the time to leave us a five star review. We're so glad to hear you were satisfied with our products. We are committed to delivering high quality and your feedback is a great encouragement.

Rated 5 out of 5 stars

Beautiful tasting chocolates amazing…

Beautiful tasting chocolates amazing flavours handcrafted chocolates worth every penny

February 14, 2024
Unprompted review
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Reply from Black Forest Chocolates

Thank you for taking the time to leave us a five star review. We're so glad to hear you were satisfied with our products. We are committed to delivering high quality and your feedback is a great encouragement.

Rated 5 out of 5 stars

lovely chocolate

lovely chocolate me and my partner loved them definitely recommend them and will be buying again

thank you

February 14, 2024
Unprompted review
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Reply from Black Forest Chocolates

Thank you for taking the time to leave us a five star review. We're so glad to hear you were satisfied with our products. We are committed to delivering high quality and your feedback is a great encouragement.

Rated 5 out of 5 stars

The most amazing chocolate I've ever…

The most amazing chocolate I've ever eaten Worth every penny

February 1, 2024
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Reply from Black Forest Chocolates

Thank you for taking the time to leave us a five star review. We're so glad to hear you were satisfied with our products. We are committed to delivering high quality and your feedback is a great encouragement.

Rated 5 out of 5 stars

Stunning product and packaging, fast service, 10/10

The company managed to process my order super quick. I had left a note expressing that I hoped this could be done because of a birthday (without even giving them the "deadline" date) and I don't know if it was this reason or if they are always this lightning fast, but the order went out first thing the next morning and arrived the day after at the b'day girl's door. Really fantastic. The box was beautifully wrapped with a gorgeous red ribbon and the whole thing simply looked stunning! Wonderful experience!

January 16, 2023
Rated 5 out of 5 stars

Great company and wonderful tasting…

Great company and wonderful tasting chocolates.
I emailed before purchasing to check delivery and they were extremely helpful.
Chocolates arrived as advised and well packaged.

December 10, 2022
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Reply from Black Forest Chocolates

Thank you for taking the time to share your review, we greatly appreciate it.

Rated 5 out of 5 stars

Absolutely lovely chocolates

Absolutely lovely chocolates, nicest I've had for sometime. Really well made and tasted great. Will use them again.

March 18, 2022
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Reply from Black Forest Chocolates

Thank you for taking the time to share your review, we greatly appreciate it.

Rated 5 out of 5 stars

Amazing!

Amazing! Beautifully made and presented and tasted unbelievable. This is my second purchase, this time it’s a gift. Would recommend:)

March 15, 2022
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Reply from Black Forest Chocolates

Thank you for taking the time to share your review, we greatly appreciate it.

Rated 5 out of 5 stars

Delicious chocolates

Delicious chocolates, unique flavours and beautifully presented & packaged.I was given a box for Christmas and have just bought 3 boxes of the special Valentine chocolates as gifts . Quite special and I would highly recommend.

February 12, 2022
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Reply from Black Forest Chocolates

Thank you for taking the time to share your review, we greatly appreciate it.

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