Blackheath Products Ltd Reviews 9

Blackheath is one of my trusted suppliers and their standard service is always on point but today I dealt with Rachel in sales who took time to find the answer to my query, liaising with the supplier to get me what was required.
When dealing with a company who's staff are consistantly at a high standard, to get someone who goes beyond that just to help you out is amazing.
Please spotlight and thank Rachel for her efforts.
Many thanks. Christine

This company sent me a fake invoice for products I had never ordered nor purchased ever. My polite message about this error was responded to by a rude message blocking me forever from their obviously awful services. Good riddance!
What a woolly response to my honest review. Nothing clarified, everything of note ignored. The ideal way to lose potential customers.

Ordered Monday, delivered Wednesday, can't fault that. Spoke to someone about how deliveries are made, and they were clear about Mondays/Wednesdays for my particular product. Had a call one hour before arrival, as I requested on my order, perfect. Flat bed truck delivered, curbside lift onto tressles by me, no hassle.

I AM A SMALL RETAILER , I HAVE ALWAYS HAD REALLY GOOD SERVICE AND HELP FROM ALL AT BLACKHEATH PRODUCTS.
I WILL CONTINUE USING THEM , THERE PRICES ARE VERY COMPETATIVE AS WELL.
DIANE LUKEMAN DESIGNS (SHEFFIELD)

When purchasing a new build property Waterside Kitchens And Bathrooms of Doncaster who were fitting out my kitchen gave me an option of MIROSTONE worktops.

Spending a small fortune on these tops i expected them to be seamless.

I wasn't informed that because the worktops aren't sold in large enough sizes they would have to be joined.

The kitchen fitter has had a go but i'm far from impressed.

I have a double island with 2 very obvious joins and a long piece incorporating the sink with a very poor hatchet join.

The builder and kitchen company have refused to complete snagging.

On contacting these muppetts for a resolution they're not interested now they've got my money

FURTHER ON FROM YOUR REPLY.

Your images will only show machine finished Mirostone joins for the purpose of propaganda and NOT ones that a bog standard joiner would complete

The surface of a worktop supplied by Blackheath lifted away on the rounded edge after being fitted just under 2 years ago. Two small sections an inch apart. The company who fitted it sent them a picture I supplied but someone called Warrick at Blackheath replied that it must have been caused by impact and rejected any liability. I wrote to 'Warrick' directly and sent two further pictures of the the area above and around the damage to show there had been no 'impact' whatsoever. I asked if someone or some agent could come to inspect it. After two weeks I've had no response at all from them. The problem, to me is clearly a fault in the manufacture of the worktop and I would have expected at least the courtesy of a reply. I wish I could upload the pics I sent to show you.

Ordered 2 worktops, one came badly damaged. Contacted them and was offered the carriage back! Cost me £180 to get the damaged fixed and have been completely ignored by Blackheath. Do not recommend for after service. Bad quality.
Will not be using again.

Worktops for our kitchen supplied by Sheffield Kitchen Outlet have been shocking.

Of the initial three supplied none were fit for purpose. Second batch two were the third one wasn't and again was returned. We finally thought we had our kitchen completed until I noticed the main one on the island was not as shiny as the others. It was dull and the finishing on the edges was poor. A visit from the company to our home confirmed that it was below quality. This was November/December 2022.

Two worktops delivered to SKO since have had imperfections/scratches on them. 7 months after our kitchen was started it's still not completed due to the poor quality and poor finishing of worktops supplied.

The worktop in question is the Spectra Collection – Square edge.

Good pricing, helpful customer service. Fantastic supply of work surfaces. Recommending to my customers