Blackline Motors 

The customer service is next level, each staff member are so helpful and very knowledgeable they helped me choose a lovely a6 saloon that was absolutely immaculate, couldn’t fault the condition of the car. Riaz in the office was a pleasure he helped me tax my car and even put some fuel in the car for my journey home. Couldn’t fault the guys so helpful and will be back for my next car in 3 years time!!

Recently purchased a new car through Joe at Blackline Motors. Thank you so much for all your help!!

Worst customer service I have ever received, all their reviews on auto trader are fake! Avoid at all costs. Told me to only pay cash and when I told them I can only bank transfer they said get out now you’re wasting my time. I travelled from Birmingham to view a Jaguar XF and the service was non existent. The building was disgusting and was like no one was even there. Something fishy with this company will avoid at all costs!!!

Rude behavior worse customer service time wasting

We’ve had the car from blackline for over a year now - so this isn’t a recent purchase. However seeing all the recent reviews I’m astounded they are still doing so bad… or even trading! I wish we’d of researched the place before buying from them. We brought the car in aug 2023 and within a few weeks we needed new discs and pads. They wasn’t very helpful at all when in conversation but after I wrote a bad google review they soon changed their tune and offered to pay back £200 for the costs of the discs and pads… advising me to remove my bad review. So I did!
Unbelievable.
I can’t fathom the fact they’re selling high end cars with diabolical after sales and operating the business from what can only be compared with a jail cell.
I hope this helps people :)

Be very carful with this company if you are an inexperienced seller or buyer, I traded my car as part exchange in dec 23 to blackline motors paid for delivery and collection of previous vehicle. The young man who delivered and collected the vehicles was or said he didn’t know anything about how the v5 works, neither did I at this time. As a result he took the v5 in its entirety and since the vehicle has been sold and I have been receiving parking and speeding tickets with no contact from the company also the new car I bought suffered a catastrophic engine failure blackline said they would cover the cost for repairs and I never heard a thing back nor did my local garage who where to carry out the work. The company is a shambles and don’t seem to have any clue what they are doing so now I’m left with no working vehicle and someone else’s fines. Steer well clear would be my advice!

Abysmal, they take you up to a tiny room in a derelict office block, windows are all smashed, had an appointment but no one seemed to know what we were there for. Did a 2 hour round trip to go and look at a car, they took me to it and said “sorry you can’t drive it, it doesn’t start, but if you put a deposit down today we can try fix it” yeah right ! haha. They didn't think to mention this before I came to look at it. Awful service in a very dodgy building, stay well away!

Waste of time Blackline motors even my finance company wouldn't work with them. Blackline phoned me to agree a deal and told me to start getting finance sorted all day i was doing this just for them to low ball me for no reason They didn't have a clue horrible company just stay away.

Spent nearly £17K on the car which was faulty from day 1. Bring car back for repair. It was nearly 2 months ago and still have no car back. They are not answering the phone calls or texting back. When turn in to the office I was swear and shout at. Have to take this legal way to get money back. It will be very long process. Now have no car or money either !!! PLEASE AVOID !!! DON'T BUY FROM THEM !!!

I was sold a car that broke down within 4 weeks of purchase. Consumer advise have confirmed that blackline motors should repair the vehicle or give me my money back. Despite phone calls and emails they failed to respond. I am now going to take further action as the vehicle they sold me is not drivable and isn't fit for purpose. I may have to take this to the financial ombudsman or the small claims court.

I had the same experience as kris. Inspector turned up and plugged the car in bringing up a list of faults I’d already had fixed by Mercedes. Then said the gearbox was knackered and lowballed me by knocking 4K off the motorway sold price. Haggled for 2 hours, I refused the sale and parked the car up then they agreed somewhere near the asking price. The car miraculously repaired itself and was listed the next day for top price. Can’t imagine how many people have been ripped off by doing this. Typical dealership scheme. Luckily I know cars and could tell it was BS.

AVOID at all costs.
Sold our vehicle via Motorway, they turned up, inspected vehicle drove it and then tried to tell us that the car needed £3000 worth of work to rectify a fault they diagnosed ….. little did they know my trade.
Once I’d informed them they back tracked and tried to pick out other faults all made up. Absolute joke of a company do not use these clowns. Try and rip you off after purchasing a vehicle on a reputable company like motorway.
Try and make things up thinking you don’t know anything about cars etc.
Fools !!

Do not use this company . Bought a car from them was delivered with faults it was mot few days before delivery with advisories that stated fix ASAP which were not sorted also arrived with numerous issues after a full check from a 3rd party garage car money said they were a reputable garage 😆 they ignore you r concerns do not use them worst garage I've ever dealt with

Sold my car to this firm via motorway. They turnt up and offered less then half of what they bidded...waste of time. I ended up selling the car a day later to a local garage for what i originally wanted.
If they bid on your car via motorway, dont bother and relist it.

I bought a car around 2 weeks ago from them and I must say the car is great. Its never easy buying a second hand car but they made it as seamless as possible and so I couldn't have asked for a better service. They were true to their word in every sense of the way and the car is exactly as advertised. So if you looking to buy a car and you want to go to a place that I found trustworthy then take a moment and just pass by there. you might be happily surprised as I was.

Car was ordered online, as a FSH evoque, pictures looked great, seller said no damage on the phone.
Car delivered ... in the dark.
Car has been in a heavy front end crash and re painted !!!!! Not on the log book
It has had the roof wrapped to hide paintwork, the gearbox failed instantly
Almost every panel is scratched and all 4 tyres needed replacing.
There was no service paperwork even though the advert listed full and milages,
When I asked about the issued I was just fobbed off.. in a prove it kind of way.
one of the lights was even burned badly.
And they say they inspect their cars .......
PLEASE SAVE YOUR MONEY AND GO ELSE WHERE, THEIR CARS ARE A SHAMBLES AND COST YOU MONEY

Great service from Blackline Motors. Definitely recommend to buy a car from here. Will be back in future to buy another car.

Do not by from this seller as cars are not checked properly and have major faults that make them not usable. We have had a lucky escape.Very poor customer service and not willing to compromise.

Good guys. Sorted out everything without hassle.