Black Milk Clothing Reviews 

Horrible customer service with no concern or appreciation of loyal customers.

I bought their t-shirt Ditto dress on sale and I was shocked by the quality. Despite being half price the dress was still expensive at £40 (£52.00 with shipping). For that price, I expected better than cheap, thin polyester. I cannot believe they were charging £80 at full price. No way is it worth that much. Spend your money on better quality clothes!!

I just got a Yamamoto collab kimono jacket and it's dreadful, the print is blurry and the fabric is typical fast fashion crap. For the price this stuff is absolutely dreadful

Had a terrible experience with "express shipping". I noticed my order hadn't been shipped 5 days after ordering. Apparently the express part only applies to the mail carrier and not the overall service. Once they got around to shipping it, it did arrive via express post, but wasn't sent for a week or so. Sizing is a little all over the place now, and the prices are huge for quality.

DO NOT BUY FROM THIS BUSINESS! Ordered something express post and didn’t receive it a week later. I emailed them about it, they responded saying it was a processing error and would only issue a refund if I closed the PayPal dispute, yet when a business provides a refund a dispute is automatically closed. You can’t open multiple disputes so the business could ignore you after closing a dispute. Hence why you never close a dispute unless you’ve got the refund (tip to anyone else who comes across shotty business ethics such as this). Even tried to coerce me by saying you will have to wait a month for PayPal to refund you but we will pay you as soon as you close the dispute, integrity is absolutely zero. Perhaps the change of ownership/ management a year ago has impacted the business substantially & I question whether it is even fully operational. I strongly advise everyone to use Paypal always or save yourself the headache and buy elsewhere because if your not savvy you may be victim to their misleading practices.

I had pre-ordered part of a collection back in Nov 2024 when the shipment finally made it to the US I noticed the tracking pinged alot in a state away from me. Then a few days later it says it was out for delivery in that state. I messaged their customer support and they were no help. They said it is usps's fault. And they would not refund me.

I then messaged Usps. They found that the package had 2 different labels on it. Black milk still refused to take any accountability. I had to file a paypal dispute to receive my money back. It took over a month of fighting with them and for PayPal to rule in my favor TODAY. Absolute headache and I will never be ordering from Black Milk AGAIN. I have never delt with customer service worse than Black Milk.

I bought their FFXIV collaboration Spectre dress and I do love it. However, I am super disappointed by the raw edges not even having some sort of finishing on them. I understand it's a part of the style however, for the price I paid I expect there to be some sort of clear finishing on the edges, not sewn, clear finishing. I'm disappointed that I have to go in and do it myself. However, am I happy I got the dress? Yes. I would probably lean this review to a 4 or 5 star if the finishing was done properly done where the raw edges are sealed with something. I would say my review is leaning more towards a 3.5 but I cannot do have stars. But I will say if you can afford the cost and are okay with having the raw edges and finishing them yourself? It's a good dress for you, however, I think that not everyone wants to do that or desires to put in that work to prolong the life of a piece of clothing.

I was so disappointed when I received my order. Very overpriced for clothing that is very cheaply made. The clothing is very thin material and the hems aren't even sewn properly. You can buy similar looking clothes on sites like Temu for a fraction of the price and they are sewn much better. I won't ever be buying from Black Milk again. No wonder the mass produced Chinese clothing companies are doing so well! Time to up your game Black Milk.

Ordered something that apparently went out of stock instantly without being notified by the website, then waited weeks before I had to reach out to find out that the restock won't occur until well into the future. They tried giving me a functionally worthless 10% coupon on the email but didn't even include the code. I had no interest in buying an out of stock item.

Absolutely awful customer “service”. I buy clothes frequently from many retailers outside my country, and literally every single one mentions the type of duty to expect. I ordered one sweater, paid shipping, only to find out duty was 50% of my total item on top of it. When contacting to return, black milk informed me I would be paying for shipping… as if they’re not a corporation that can write off losses. Get wrecked black milk.

The dresses I received were not suitable, so I took advantage of their return process.

I sent them back via tracked aus post and they received it 2 weeks ago. I still have not received my money back. No one will reply to me on any of their platforms.

I had a terrible experience with Black Milk Clothing that I feel compelled to share. First off, the prices are absolutely ridiculous for the actual quality of their clothing—definitely not worth it.

I accidentally ordered an extra shirt, and let customer service know about this before they could ship it to me. They said they would issue a refund. They did give me a refund, but then they still charged me for the extra shirt AFTER the refund was issued... So basically they gave me the refund, only to take it all back.
Customer service has been completely unhelpful; they keep insisting it is the banks issue.
I wouldn’t recommend shopping here. There are far better options out there that prioritize both quality and ethical practices. Save your money and avoid the headache!

Great clothes! I hope they release another DND collection. Or maybe a BAULDERS GATE 3 one ;)

I have Blackmilk items that are over ten years old & look incredible. I bought from them recently & the quality has definitely gone down hill. I bought two black dresses, neither of which came in the traditional Blackmilk material, but rather cheap cotton/nylon. The “Spectre” dress in particular is quite poor quality. The dress layer beneath the mesh overlay is so thin you can almost see through it & the mesh overlay is all rough edges, not a single hem. I wish I could upload photos to this review!!

BM is an amazing world of colour, variety, diversity, individualism and owning your identity of awesomeness!! There is an amazing bunch of staff who work there, who are helpful beyond belief.

Blackmilk has a very diverse range of clothing to suit all types of taste, all ages and sizes from xs - xxl.
They make limited edition collections and also do collabs with movie companies like Marvel, DC, Pokemon, SailorMoon, Gothic looks even mermaids!! and more oh way more!!.

The variety is outstanding and so are the clothes. The clothing makes you feel great about yourself like you are confirming your identity in society in a way, but allows you to be you or whoever you want to be as well, feeling invincible!!

I turned to Black Milk Clothing after reading several blog posts about the brand. They may have been sponsored, but the blogger always details every item she purchases or receives, and I've successfully followed her recommendations before.

And Black Milk didn't disappoint. I bought the A-Sassy-Nation bodysuit and it looks amazing over my curvy, UK16 body - and there would be room for more without any risk of deforming the pattern. It's also sturdy, stays in place despite the cutouts and washes well. It shipped fast, and even though we're a world apart (from Australia to France), the parcel arrived ahead of time (but this last bit is due to luck, not some magic touch from the company).

Now, I didn't have any experience with their customer service or return policy, so my review only relates to the quality of the product and its handling. But my experience was wholeheartedly positive!

I live in England and made a purchase. It never arrived!!
They kept my money and never sent my purchase. Scam Company, watch out! order at your own peril!

I bought a Lord of the Rings blazer. Arrived fast and the quality is fantastic. Will buy from them again!

Swift delivery, skirt looks exactly like the photo and I’m very happy. I’m 160cm and the skirt is too long but I have to get everything taken up so I’m fine with that.

I thought that import tax was added at checkout so was surprised to receive a £100+ import charge from DHL on top of the £300 I paid for my order... Annoying. But I suppose not BM's fault and I do love the clothes I've received - they seem to be good quality to me? I regularly buy from other more expensive brands and often have to send things back due to loose stitches or immediately falling apart and my BM items don't seem to have that problem. They fit well and I like the material. Have only tried them on so far so hopefully they will wear well. Maybe they have listened to all these negative reviews!