Blackmoor Nurseries Reviews 

236
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 118 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the plants and trees, noting their healthy, vigorous condition and beautiful appearance upon arrival. Many people highlight the careful and secure packaging, ensuring products reach them undamaged. Reviewers also frequently commend the fast and efficient delivery service, along with excellent communication and responsive service regarding orders. However, some customers also noted occasional issues with packaging and delivery. A few people reported instances of damaged packaging, such as dented boxes or broken pots, and some mentioned loose compost upon arrival. There were also comments about delivery drivers mishandling packages, indicating a need for clearer labeling or more careful handling of fragile items.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers praising the health and condition of... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the excellent condition and health... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Order

Reviewers highlight positive aspects of order, with many praising the ease of ordering and the quick delivery... See more

Service

Customers consistently note positive experiences with service, often recommending it due to excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second purchase from Blackmoor. Standard gooseberry and redcurrant in 2022, both excellent plants and doing well. As they were so good, I've now received and planted a James Grieve appl... See more

Company replied

Rated 5 out of 5 stars

After having issues buying a Pink Lemonade Blueberry plant from other nurseries / sellers I decided to give Blackmoor a chance due to their good reputation. Well it seems they live up to said rep... See more

Company replied

Rated 5 out of 5 stars

So far so good. I am blind and found choosing a nursery and then the actual fruit trees challenging. I discussed my phone order with a very helpful lady called Ann. She advised and supported rea... See more

Company replied

Rated 5 out of 5 stars

Although I couldn’t find a way on the online order form to specify delivery dates I couldn’t do, it was sorted out easily by phone. When they arrived I was so impressed by the standard of packaging. N... See more

Company replied


Company details

  1. Plant Nursery
  2. Garden Center
  3. Wholesale Plant Nursery

Written by the company

Blackmoor is one of very few Nurseries in the UK offering gardeners the opportunity to buy fruit plants direct from our Nursery. Blackmoor Nurseries is part of Blackmoor Estate in Hampshire which has been run by the Selborne family for several generations. At Blackmoor we are very proud about our heritage and history, and we’re absolutely passionate about our fruit plants. We have been growing them at our Hampshire based estate for over 100 years. All of our staff have been trained to the highest level in both the growing and packing of our plants and we all strive to produce top quality fruit trees and soft fruit plants. All orders are subject to rigorous quality tests at every stage of growth, and throughout the processes of lifting to packing. Roots are soaked and covered before shipping which means that each plant reaches the customer in prime condition. Our customer service team are all Blackmoor Nursery people and are happy to provide expert advice either by phone or email. They are industry experts and are always happy to share their knowledge and tips about how to get the very best from growing fruit.


Contact info

4.8

Excellent

TrustScore 5 out of 5

236 reviews

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4.8

All reviews

(236)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Apple Rootstock

Excellent and easy people to deal with. Quality of the Rootstock was also Excellent and well priced.

February 23, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Peter,
Thank you so much for taking the time to leave such a wonderful review. I’m absolutely delighted to hear that you found our nursery easy to work with and that you were pleased with the quality and value of the rootstock. Your positive feedback means a lot to us, and it’s always great to know that our efforts are appreciated. If there’s ever anything more we can do for you, please don’t hesitate to reach out. Many thanks again for your support!
Best regards,
Jon

Rated 5 out of 5 stars

Excellent plants

Easy ordering, usual excellent plants , arrived well packed and in quick time .

January 29, 2026
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Reply from Blackmoor Nurseries

Hi Mr Mount,

Thank you for your lovely feedback! We're delighted to hear that you had a smooth ordering process and that the delivery met your expectations. It's wonderful to know that the plants arrived healthy and beautiful.

Your satisfaction is our top priority, and we truly appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out.

Best Wishes
Jon

Rated 5 out of 5 stars

Extremely pleased with fig tree

Easy to find what I was looking for. Prompt delivery with item well protected. Fabulous condition, with good buds/fruit.Very pleased.

January 28, 2026
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Reply from Blackmoor Nurseries

Hi Mik,

Thank you for your lovely feedback! We're delighted to hear that you had a smooth ordering process and that the delivery met your expectations. It's wonderful to know that the plants arrived healthy and beautiful.

Your satisfaction is our top priority, and we truly appreciate your kind words and support. If you have any further questions or need assistance, please don't hesitate to reach out.

Thanks again!
Best wishes
Jon

Rated 5 out of 5 stars
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Helena,

Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the very efficient and helpful service you received.
Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.

Best wishes,
Jon

Rated 1 out of 5 stars

Wrong plums, bad customer service

Bought a Herman's plum tree which went on to produce yellow cooking plums not the lovely purple Herman's as expected. After a lot of "we don't grow/sell yellow plum trees" and "it's not our fault" they eventually agree to replace the tree. The replacement tree has the gone on to produce the same yellow fruits. Blackmoor, despite evidence of these two trees sold by them producing yellow fruit, have been unwilling to accept responsibility. They are unable to supply the correct tree and have offered a refund for the original price of a tree.This does not cover the cost of a replacement tree from elsewhere nor does it reflect the time and effort take in planting and looking after these trees.

February 18, 2026
Unprompted review
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Reply from Blackmoor Nurseries

Hi Stephen,

Thank you for getting in touch and sharing your experience with us. I understand your frustration with the situation involving the Herman's plum tree, and I appreciate your patience throughout this process.

I want to clarify that we have offered a full refund for the original price of the tree. While I understand that this may not cover the cost of a replacement tree from another source or the time and effort you have invested in caring for these trees, we hope this gesture demonstrates our commitment to addressing your concerns.

If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and ensure a satisfactory resolution.

Best regards,

Jon Munday
Customer Service Email sent 23rd January 2026

Thank you for your email and for bringing this issue to our attention once again.

We sincerely apologize for the inconvenience and confusion this has caused you and your customer. We understand how frustrating it must be to receive incorrect fruit trees, especially after having experienced the same issue twice.

Regarding the yellow plums, I must clarify that we have not stocked a yellow plum variety for over 25 years. We produce around 50 Herman Plum trees each year, and we have not received any feedback indicating that the fruit produced is yellow. This situation is indeed puzzling.

We will investigate further to identify the source of the discrepancy. In the meantime, if you have any additional information or documentation that could help us in our investigation, please feel free to share it with us.

Once again, we apologize for any inconvenience this has caused you and your customer.

Thank you for your understanding and cooperation.
Blackmoor Customer Service Team

Rated 5 out of 5 stars

First time I used this company for my…

First time I used this company for my plant. Strong and healthy and well packaged

January 14, 2026
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Reply from Blackmoor Nurseries

Hi Glynis,

Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.

Best wishes,
Jon

Rated 5 out of 5 stars

Arrived as expected very pleasant driver

Arrived as expected very pleasant driver

January 29, 2026
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Reply from Blackmoor Nurseries

Hi Patricia,

It’s wonderful to hear that your order arrived promptly and the courier driver was pleasant to you.
Wishing you a fruitful gardening experience!

Best wishes,
Jon

Rated 5 out of 5 stars

Excellent service and plant in…

Excellent service and plant in excellent condition

January 29, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Barry,

Thank you so much for your lovely feedback! It’s wonderful to hear that your order arrived promptly and that you are pleased with the quality of our service. We take great pride in ensuring our products are in excellent condition when they reach you.

Wishing you fruitful gardening experience!

Best regards,
Jon

Rated 5 out of 5 stars

Prompt despatch of order.Good…

Prompt despatch of order.Good information re delivery and beautiful apple tree and blackcurrants. Everything in excellent condition and looking really fresh.

January 29, 2026
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Reply from Blackmoor Nurseries

Hi Barbara,

Thank you so much for your lovely feedback! It’s wonderful to hear that your order arrived promptly and that you are pleased with the quality of your apple tree and blackcurrants. We take great pride in ensuring our products are in excellent condition and as fresh as possible when they reach you.

Wishing you a bountiful and fruitful gardening experience!

Best wishes,
Jon

Rated 5 out of 5 stars

great advice in advance

great advice in advance, and you carefully held back delivery until I needed my tree. Thank you for sterling service

January 28, 2026
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Reply from Blackmoor Nurseries

Hello Michaela,

Thank you so much for your kind words! We are delighted to hear that your experience with Blackmoor was perfect and that our team was able to provide you with great advice and timely delivery of your tree. Your satisfaction is our top priority, and it means the world to us that we could meet your expectations.

If you need any further assistance or have any questions in the future, please don't hesitate to reach out. We are always here to help and ensure that you continue to have a fantastic experience with us.

Best wishes,
Jon Munday

Rated 5 out of 5 stars
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Anne,

Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.

Best wishes,
Jon

Rated 4 out of 5 stars

Good quality plants and timely delivery

The plants were delivered on time and in good condition.

January 8, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Julie,

Thank you for taking the time to leave a review! I am delighted to hear that you were pleased with the quality of the plants and the timely delivery. Your feedback is greatly appreciated and helps us ensure we continue to provide the best service possible.

Best wishes,
Jon

Rated 5 out of 5 stars

Prompt service and high quality trees

I ordered a damson bush which arrived in excellent condition a couple of days later. It's now planted so we'll see. Blackmoor Nurseries have also been great with previous purchases when they organised delivery on the date I requested.

January 26, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Michael,

Thank you so much for taking the time to leave such a glowing 5-star review for Blackmoor Nursery! I'm delighted to hear that your damson bush arrived in excellent condition and is now happily planted. Your positive feedback means a lot to us and is greatly appreciated.

It's wonderful to know that you've had great experiences with your previous purchases as well, especially with the delivery arrangements. Our team always strives to meet our customers' needs, and it's heartening to hear that we've managed to do that for you.

Thanks again for your support and kind words. We look forward to serving you again in the future.

Best wishes,
Jon

Rated 5 out of 5 stars

really good plants

really good plants. delivered promptly this time and in good condition. thank you

January 8, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Jocelyn,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon

Rated 2 out of 5 stars

My plants weren't packaged very well…

My plants weren't packaged very well and I received a box of compost to rescue the plants from. Having sent a lot of plants in my time, there are plenty of ways to package them to stop this happening. Any leaf growth the plant had wae damaged.

Also, I wouldn't have known the root ball wasn't the pot size. The plants would have fitted in half the size pots. And we pay for the pot size. I am used to buying commercially and no nursery would do this to a professional. However plenty of retail nurseries pull this trick.

Customer service didn't seem to care much. Blamed delivery company. Told to wait to spring to see if plants survive and contact them at that point.

Hmmm

Thanks for your reply but I was told they were posted up a year prior and not just in the autumn

January 8, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Jess,

I hope you are doing well. I wanted to reach out personally to express my sincere apologies for the disappointing experience you've had with our nursery.

It is disheartening to hear that the packaging of your plants was not up to the mark. The Wasabi plants were potted on in the Autumn and as you know they make their new root growth in the spring. I take on board you comments and will add some text to any product in future to say something like "Recently Potted On"

Your feedback is invaluable to us, and we take it seriously. We will be investigating the packaging process to ensure that improvements are made and that such incidents are minimized in the future. 

Thank you for bringing these matters to our attention. We genuinely appreciate your understanding and patience. Please feel free to reach out to us if these two plants fail to thrive in the spring.
Best wishes,
Jon Munday

Rated 4 out of 5 stars

All good tree

All good tree, a delay because of the very cold weather.

January 13, 2026
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Reply from Blackmoor Nurseries

Hi Steven,

I truly appreciate you taking the time to leave a 4-star review for Blackmoor! It's fantastic to hear that everything went well with the tree despite the dispatch delay caused by the cold weather. We will only dispatch Bare Root trees when the conditions are right.

Thank you once again for your feedback, and please feel free to reach out if you have any further comments or questions.

Best wishes,
Jon

Rated 5 out of 5 stars

quality unusual apple tree

quality unusual apple tree, well packed, now growing on allotment

January 13, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi Mr Slatcher,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon

Rated 5 out of 5 stars

Nice tree

Nice tree. DX delivery iffy

January 13, 2026
Blackmoor Nurseries logo

Reply from Blackmoor Nurseries

Hi,
Thank you for taking the time to rate our Nursery with a 5 star review.
Best wishes
Jon

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