Blackride.com Reviews 235

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its professionalism, punctuality, and the ease of the booking process. Many highlight the staff as exceptional, noting their courteousness, helpfulness, and the comfortable, well-maintained vehicles. People frequently mention the stress-free nature of their holidays due to the reliable delivery service, with drivers often arriving early and accommodating special requests like car seats or extra luggage. However, some customers reported issues with their reservations not being honored or experiencing significant delays, leading to frustration and a feeling of being stranded. A few also mentioned confusion regarding return trip bookings and communication breakdowns with the office.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the professional and dependable... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the drivers for being... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight drivers arriving... See more

Holidays

Clients share positive opinions on holidays, frequently using the service multiple times during their... See more

Booking process

People report positive experiences with the booking process. Many customers found the booking to be easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Couldn’t recommend this company highly enough. Used their services 4 times during a recent trip to Miami. Booking was easy, communication was great. Nothing was too much trouble. Very reasonably price... See more

Rated 5 out of 5 stars

Our driver Ricardo was exceptional about staying in contact with me as we arrived at MIA. But he absolutely went above and beyond with making sure he found us in all the chaos of our party involving t... See more

Rated 5 out of 5 stars

Our driver Roberto showed up at 545am for 6am pick up, He was professionally dressed, he was courteous, he loaded all luggages for 11 of us passengers from plant city, fl to miami cruise port for Roya... See more


Company details

  1. Limousine Service
  2. Airport Shuttle Service
  3. Transportation Service

Written by the company

BlackRide is a premier luxury chauffeured transportation service provider with over 15 years of experience in delivering unparalleled punctuality, discretion, and personalized service to a diverse and discerning clientele. Operating in the vibrant heart of Miami and Fort Lauderdale, BlackRide extends its offerings to both local residents and international visitors seeking exceptional travel experiences. At the core of our services are airport transfers, corporate event transportation, roadshows, and luxurious journeys to high-profile events and destinations within and beyond Florida. Our meticulously curated fleet, including luxury sedans, SUVs, Sprinter vans, and limousines, is at the heart of the BlackRide experience, offering comfort, elegance, and sophistication to every passenger. With a commitment to safety, our vehicles undergo rigorous maintenance and inspections, ensuring a secure and serene travel environment. BlackRide stands out for its responsive, user-friendly booking system, and a clear value proposition that emphasizes reliability, comfort, and the luxury of choice. Testimonials from our satisfied customers reflect our dedication to excellence and have helped us build a reputation as a trusted partner in luxury transportation. In addition to our commitment to quality, BlackRide is actively expanding its reach globally. Leveraging our strong brand, diverse fleet, and competitive pricing, we aim to introduce our exceptional service standards to new markets, establishing BlackRide as a worldwide symbol of luxury transportation excellence. Whether it's a business traveler in need of a reliable airport transfer, a tourist exploring Miami's attractions in style, or a local resident celebrating a special occasion, BlackRide is the epitome of luxury travel made simple. Our mission is not just to meet expectations but to exceed them, providing a seamless, hassle-free experience from the moment you book to the moment you arrive at your destination.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

235 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Safe, Clean, Exceptional ride!

Silvana was early to the airport, very friendly, and a safe, efficient driver. The vehicle was clean and comfortable, and actually cheaper than Uber from Ft. Lauderdale to near the Port of Miami. I will definitely consider Blackride again on my future travels to the area.

January 29, 2025
Unprompted review
Rated 5 out of 5 stars

The driver was very polite

The driver was very polite. Extremely well dressed and prompt. The vehicle and ride was excellent. Would 💯 suggest using them. I will use them again.

January 25, 2025
Unprompted review
Rated 5 out of 5 stars

I really appreciated the timely…

I really appreciated the timely responses from Blackride. I also wanted to make an adjustment to my reservation, and it was completed quickly. The driver was courteous, professional and personable. I highly recommend Blackride as they made the process smooth and seamless.

January 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great professional transportation

Great professional transportation. Drivers were patient under ridiculous traffic conditions. 4 of us were on a cruise and had transferred from airport to hotel then to cruise port next day. Got picked up after cruise to hotel and then transferred from hotel to airport. Very much appreciated the quality vehicles and friendly on time drivers with great communication.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect every time

We have used this company several times and I am always pleased. Our last trip was even better. I made a huge mistake and our driver was patient and professional. I am sincerely grateful for all the help. We look forward to booking future service.

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

4 Ladies on a Cruise!

As a group of 4 ladies traveling in an unfamiliar city (Miami), we were thrilled with the service and attention we received from BlackRide. Setting up our hotel/cruise port and back transportation was easy and smooth; we were kept updated every step of the way- they were so patient and kind with my (several) phone call checks- the vehicle was beautiful and spotless! Our chauffeur Vlad was so helpful, kind, and friendly- a fine , personable young man who delivered us safely and promptly to our cruise port and back and made sure our trip started and ended on a high note! Thanks , BlackRide; from now on , you are OUR CHOICE!

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience
The company and out driver commutated instantly. When we told the we were early getting off our cruise they picked us up 30 minutes later. Great job!

January 3, 2025
Unprompted review
Rated 5 out of 5 stars

Book Blackride!

Our driver arrived 10 minutes early (very patient, no rushing). He was friendly and very courteous. The toddler seat was already installed and good to go. He made two stops for us: coffee and grocery. He was a very safe driver and very informative about how the drop-off procedures go for cruises. He was an absolute delight. The vehicle was spotless with ZERO odor. The odor is big for me (I am very allergic to cigarette smoke - many will say non-smoking but you can tell they just use fabreeze). I would absolutely book this company again.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing Job done for my Grandma…

Amazing Job done for my Grandma funeral. I shopped around for the best cost and service and this was it. I really appreciate the kindness and patience of the driver. I will use you guys again and again If I need any service!!!! THANK YOU!!!

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

I have used black ride a few times and…

I have used black ride a few times and each time I am absolutely ecstatic about their service. I would highly recommend black ride to anyone looking to travel to and from Port of call or sightseeing in a city that you’ve never been before they are great their drivers are wonderful. Their customer service is top-notch. I give them 10 stars

December 26, 2024
Unprompted review
Rated 5 out of 5 stars

December 2024 experience with Blackride

The service with Blackride on my vacation starting December 7th was excellent! I had a party of 7, 3 rides booked, from the Airport to the Hotel, next day Hotel to ship and 6 days later ship to Airport. The communication was excellent, text and email, all 3 showed on time, Van was clean and modern, drivers were well dressed and professional. I highly recommend.

December 7, 2024
Unprompted review
Rated 5 out of 5 stars

Best decision we ever made!

Best decision we ever made!! Driver was right on time with 4 car seats installed..picked us up at hotel and delivered is safety to the cruise port .and 1 week later was again right on time to pick us up and take us to the airport again with car seats saftly installed..would absolutely use and recommend there services

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service! Great pricing! We had transportation for 10 people- the van was clean and plenty of room for all of us.

December 6, 2024
Unprompted review

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